Daniel Crocker

****

Fairgreen

Street,

S an

A ntonio, T

X 7 8242

Home:

210-***-**** :

DSTARTV@GM

AIL.COM

Summary

Dynamic customer service representative trained in an IT environment who goes

above and beyond given job

responsibilities to achieve superior results and maintain company-wide data

integrity.

Highlights

Obj100

Microsoft Office proficiency

Obj101

Self-directed

Obj102

Excellent communication skills

Obj103

Computer-savvy

Obj104

Strong interpersonal skills

Obj105

Pleasant demeanor

Obj106

Understands grammar

Customer service-oriented

Multi-line phone proficiency

Obj107

Experience

Obj108

Customer Service

February 2013 to Current

Transcom (Brighthouse Networks) - San Antonio, T X

Inbound call center intakes calls for major cable company based in Florida

-take in approximately 60-100 calls on a daily basis

-help customers with issues ranging from cable outages to billing support

-use multiple programs such as nyroc for troubleshooting, compass for internal

articles, empower for scheduling, and

Microsoft office.

Technical Support

December 2011 to December 2012

VMC(APPLE) - San Antonio, T X

Inbound Call Center for Apple took in calls for technical issues

-took approximately 40-50 calls on a daily basis

-helped customers with issues with their personal devices from email issues to

repairing broken devices

-used multiples system for various things from iCare,IEX, and other apple based

programs

Computer Tech/ Customer Service

October 2010 to November 2011

Staples - Lawton, OK

Part of computer repair department

-worked on customer's computers from removing virus to installing new parts

-worked sales floor in electronics department

-stocked and unloaded delivery trucks on a weekly basis

SALES MANAGER

June 2005 to October 2010

War Eagle Powersports - Monticello, A R

Lead a team of 8 sales representatives for the sales team of a outdoor

recreational store sold ATVs,Boats,Jet Skis, and

Motorcycles

-did weekly inventory

-ordering of new equipment and supplies

-input pay for sales team

Education

High School Diploma : 2005

Drew Central - Monticello, AR, USA

Contact this candidate