QUALIFICATIONS PROFILE

Dedicated, results oriented and strategic professional, offering

commendable experience in the IT industry; with focus on the fields of

project management, software applications, technical operations and general

management. Exemplify in-depth knowledge in managing IT-related

tasks.Recognized for integrating business capabilities and development

background into the corporate world. Thrive in environments that constantly

embrace new technology. Dedicated to fostering a working environment that

encourages collaboration and optimizes unity. Bilingual in English and

Spanish.

AREAS OF EXPERTISE

Office and Project Management Technical Support Technical and Software

Customer and Personal Acumen

Employee Relations and Service System Architectures

Administration

FORMAL EDUCATION

MASTER OF SCIENCE IN ENGINEERING MANAGEMENT/Technology Management

Texas A&M University - Commerce (Commerce, TX: 2010-2013

BACHELOR OF SCIENCE IN LEGAL STUDIES, MINOR IN OFFICE MANAGEMENT (GPA:

3.65)

Kaplan University ( Chicago, IL: 2010

Dean's List

MyComputerCareer.Com

Houston, TX: 2011-2012

Certified:

MTA Microsoft Technology Associate: Networking Fundamental

MTA Microsoft Technology Associate: Windows Server Administration

fundamentals

In Progress:

A+ ComptTIA, MCTS Microsoft Certified Technology Specialist: Windows 7, MTA

Microsoft Technology Associate: Windows Server Administration Fundamentals,

MCTS Microsoft Certified Technology Specialist: Windows Server 2008 Active

Directory, MCTS Microsoft Certified Technology Specialist: Windows Server

2008 Network Infrastructure, MCITP Microsoft Certified IT Professional:

Server 2008 Administrator, Network+CompTIA

PROFESSIONAL EXPERIENCE

MATTRESS FIRM Jun 2012-Present

IT Support Help Desk I

< Proficiently resolve connectivity issues, computer breakdowns, and

printer problems; serve as proxy into computers to resolve technical

concerns.

< Perform key tasks in identifying sale tickets for salespeople,

transferring money, submitting miscellaneous credit (MCR), and

creating new hire accounts.

< Troubleshoot the new software, MAX/AX; considered as the first company

to use the key software.

< Solely provide manuals on ways on how the new software works.

< Render quality customer service to sales associates regarding the new

software.

< Utilize key software programs, such as Gers, Help Star, Shortel, as

well as Windows operating system and Microsoft Office Suite (Word,

PowerPoint, and Outlook).

< Also deal with creating financing accounts

TAX PREPARER TEACHER OFFICE MANAGER Sep 2006-May 2013

H&R Block ( Houston, TX

< Prepared client's taxes; implemented taxes and amended returns.

< Maintained employees' times, transferring records into the payroll.

< Organized Publication 15 tax books and its publications.

< Assisted and provided training to new tax preparers in the office.

< Evaluated employees' performance for mid and final season.

Harris County Election

May 2012-June 2012

JBC Technician

< Handled the checking and preparation of e-slate machines for the

voters to vote, including the JBC machines which the judges use to

monitor how many voters voted throughout the day.

< Replaced and repaired machines for six different locations.

IT PROFESSIONAL On call basis

Arista Dental( Houston, TX

< Provided on call contract IT work with key doctors at Arista Dental

and local hospitals across Texas.

< Assumed full accountability in upgrading software, resolving printer

problems, and cleaning installs.

TAX PREPARER/MANAGER ASSISTANT/IT TECHNICIAN Jan 2012-May 2012

H&R Block ( Houston, TX

< Handled the preparation of taxes and related paperwork. Render

customer assistance.

< Updated and worked on key software. Proactively troubleshot computers

and printers.

MANAGER Mar 2011-Jan 2012

Four Season Self Storage ( Houston, TX

< Expertly leveraged the office with key payment accounts and finances.

Solely created contracts.

< Handled phone calls and scheduled appointments.

< Built customer loyalty and goodwill as reflected in building and

maintaining customer relations.

TRANSACTION MANAGER Jun 2009-Sep 2010

Entrust Retirement Services, Inc. ( Houston, TX

< Performed key office tasks, which included document scanning, payment

authorizations and billings, as well as new accounts opening.

< Spearheaded timesheet for each employee, taking full responsibilities

of the companies' billing and employers' paycheck.

LEGAL ASSISTANT May 2009-May 2010

Messock & Walton Attorneys ( Houston, TX

< Formulated homeowner's billing, non-suits, judgments, notice of liens,

and motions.

< Streamlined office processes in managing financial accounts and

stability.

MANAGER Apr 2009-Dec 2010

International Revenue Service ( Houston, TX

< Facilitated daily meetings with employees to discuss problems

encountered on the previous day and convey goals for the day.

< Addressed client complaints on incorrect returns; thoroughly fixed and

amended returns, and worked out appropriate payment plans for clients.

< Carried out presentations to bank companies to introduce new tax laws

on retirement and stocks, and its effects to them, to their clients,

and to 3rd party collections.

< Ensured that all the employees meet the deadlines for clients' tax

concerns.

INTERNSHIP EXPERIENCE

INTERN Nov 2009-Jan 2010

Global Legal Services ( Houston, TX

PARALEGAL Jun 2007-Dec 2007

Lonestar Legal Aid ( Houston, TX

AFFILIATION

Kappa Lambda Honor Society Cambridge Who's Who[pic]

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