*** *** ****** **** # ***

Oakland, CA *****

510-***-****

acathi@r.postjobfree.com

AngelA m. sampson

OBJECTIVE To obtain a position in the customer service industry where my knowledge and experience can be fully

utilized and enhanced.

SKILLS & Communication- Deals with internal and external customers at all levels via telephone and email, to ensure

successful communication via actively listening and probing questions. Planning and Organizing- Refined

ABILITIES

planning and organizational skills that balance work, team support and responsibilities in a timely and

professional manner.

PASSENGER SCREENING OFFICER

EXPERIENCE

Covenant Aviation Security

November 2002- April 2012

Provides frontline security and protection for the traveling public, airports and airlines. Responsible for

identifying dangerous objects in baggage, cargo and on passengers. Carry out duties in a professional and

courteous manner. Perform handheld metal detection procedures, pat downs, and private screening operation

of x-ray machines, baggage screening, boarding itinerary and ticket verification as needed.

LEAD OPERATION REPRESENTATIVE

Bank of America

June 1997 – March 2002

Assist Manager with day to day functions, responsibilities include: Assigning work to associates. Monitoring

work flow and productivity. Conducting staff meetings as needed, Calculating and maintaining time sheets.

Coaching and Development.

EDUCATION COMPUTER LEARNING CENTER

November 1996 - June 1997

Certificate in Computerized Business Systems: Trained in all Microsoft Office Suite.

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