MARGIE MOFFIT
Clearwater Beach, Florida 33767
C: 407-***-****
acatca@r.postjobfree.com
OBJECTIVE
Innovative and results-oriented individual seeking a leadership position in
a dynamic company that supports customer service, team development, shared
vision and improved financial performance.
SUMMARY
I am a successful operations manager with extensive experience in
developing efficient and profitable business operations. My strengths lie
in achieving superior financial results while insuring the highest quality
standards of service and product under my supervision. My expertise
includes superior customer service, developing a productive work force and
strategic planning and positioning. Because of my ability to organize and
lead people, I have directed and supervised several development and
operating teams for companies such as Walt Disney World, WinnResidential,
SunTrust CDC, Gatehouse Management, Inc. and American Managements Services
dba Pinnacle. My unique management skills and style consistently result in
improved customer satisfaction and increased income in all businesses in
which I become involved.
PROFESSIONAL EXPERIENCE
BLOOMIN' IDIOTS, Clearwater Beach, FL 2/13-Present
Owner/Operator, Marge In Charge, LLC
Manufacturing, merchandising and wholesale/retail sale of custom
arranged plants
in hand-painted pots.
WINNRESIDENTIAL, Boston, MA. 6/10-9/12
Executive Property Manager, WinnSouth, LLC
Responsible for 14 properties, 1197 units total, Florida, Georgia and
Tennessee.
Acted as liason between SunTrust CDC, Winn Asset Management and WinnSouth,
LLC.
Assumed and successfully repositioned 14 distressed, affordable, garden
style rental communities.
Increased total portfolio occupancy of 86% to 96% within twelve months.
Increased total portfolio NOI by 10%, 2012 over 2011.
Recruited, hired, trained and supervised all new operations teams.
Active member of the Executive Safety and Green Committees.
CAMBRIDGE MANAGEMENT, INC, Tacoma, WA. 12/09-3/10
Regional Manager, Tampa
Responsible for 7 properties, 752 units total, from Orlando to St.
Petersburg, Fl.
Increased portfolio income by 21% in 90 days.
Reduced portfolio payroll expense by 10% in 90 days.
Instituted routine portfolio training modules.
AMERICAN MANAGEMENT SERVICES dba PINNACLE, Maitland, FL. 12/07-2/09
Vice President, Portfolio Manager, Carlisle Development Group
Responsible for 38 properties, averaging 6000 units total, from Pensacola
to Key West.
Increased total portfolio NOI by 15%, 2008 over 2007.
Directly supervised 6 Regional Managers, 2 Marketing Specialists and
1Portfolio Analyst.
Increased portfolio average occupancy to 90% from 77%, 2008 over 2007.
Directly supervised the successful lease-up of six new LIHTC, family and
senior communities.
Worked directly with client development team to reduce building costs,
incorporate green initiatives and provide amenities specific to
individual property demographics.
GATEHOUSE MANAGEMENT, INC., Mansfield, MA. 9/05-11/07
Vice President, Florida
Responsible for 24 properties, averaging 4000 units, from Panama City to
Miami.
Increased total portfolio NOI by 30% over a two year period.
Increased average occupancy to 95% throughout entire portfolio.
Reduced overall employee turnover in the state by 40%.
Decreased workers compensation claims by 100% over a two year period.
Increased ancillary income by 45% over a two year period.
WINNRESIDENTIAL, Boston, MA. 4/04-9/05
Senior Property Manager, Southeast Region
Responsible for 15 properties, 2020 units total, between Florida, Georgia
and Alabama.
Acted as liaison between SunTrust CDC, Transom Development Inc. and
WinnResidential.
Assumed and successfully lead lease-up of two communities in distress at
time of management takeover.
Increased total portfolio occupancy of 89% to 95% within nine months.
Hired, trained and supervised all new operations teams.
Active member of the Executive Training Committee.
GATEHOUSE MANAGEMENT INC., Mansfield, MA. 3/99-4/04
Regional Manager, East Coast Florida
Responsible for 12 properties, averaging 1800 units, from Panama City to
Miami.
Increased total portfolio NOI by 60% in 2003.
Hired, placed, trained and supervised entire upper management team.
Area Manager, Central Florida
Responsible for 3 properties, averaging 200 units, in the Central Florida
and Tampa areas.
Successfully increased occupancy from 87% to 96% within two months.
Instituted an on site training program for more efficient and accurate tax
credit compliance and reporting.
Community Director, Oasis Club Apartments
Responsible for 220 unit affordable housing complex with clubhouse,
fitness center, pool/spa, laundry-mat, car wash, playgrounds, basketball
and volleyball courts.
Responsible for meeting all government and private compliance guidelines.
Instituted more effective marketing programs resulting in occupancy
increase from 91% to 97% within four months.
Assisted in streamlining all company vendor contracts from local to
national accounts realizing a significant operating expense savings.
COASTAL PROPERTY SERVICES, Tallahassee, FL. 9/97-2/99
Property Manager, University Club Townhouses of Orlando
Responsible for 224 unit/892 lease student-oriented townhouse complex
with clubhouse, fitness center, pools, computer lab, basketball and
volleyball courts.
Responsible for all areas of profit and loss under the AMSI accounting
program.
Coordinated a program to assist the University of Central Florida with
foreign student housing.
Assisted in negotiating with local U.S. Postal Service to provide more
accurate and efficient mail delivery.
Set up credit accounts with local vendors and created contracts for all
work performed at lease termination.
INTEGROUP PROPERTY MANAGEMENT, Jacksonville, FL. 4/97-
9/97
Resident Relations/Asset Manager, Melrose Apartments of Tallahassee
Resident relations liaison and acting property manager for Melrose
Apartments of Tallahassee.
Responsible for 456 unit luxury apartment complex with fitness center,
clubhouse, pool, computer lab, study center, tennis, basketball and
volleyball courts.
Instituted appropriate hiring techniques to properly staff leasing office
in order to handle high volume leasing.
Resolved long-standing management/resident issues increasing renewal
percentage by 40%.
Introduced communication/customer service initiatives to capture additional
30% of area rental clientele.
SAAVY SERVICES, Orlando, FL. 3/96-4/97
General Manager, Orlando International Airport Airsides Food Concessions
Assisted in developing a winning RFP submission for the Women's Business
Enterprise application.
Staffed, trained and operated 6 airside restaurants for the Greater Orlando
Aviation Authority.
Created and implemented all menu selections within defined guidelines.
Successfully realized a profitable operation within 2 months of start-up.
WALT DISNEY WORLD, Orlando, FL. 11/87-2/96
Guest Services/Recreation Manager, Boardwalk Resort
Guest Services/Recreation Manager, Yacht and Beach Club Resort
Assistant Parks Manager, Typhoon Lagoon
Assistant Recreation Manager, Fort Wilderness Campground, Marina and River
Country Water Park
Chemist, Fort Wilderness Campground, River Country
Lifeguard, Fort Wilderness Campground, River Country
EDUCATION
Bachelor of Liberal Arts Degree, English minor, University of California,
Los Angeles
DESIGNATIONS
CAM, CPO, NCPE, HCCP, SHCM, COS, EPA, Certified Mold Awareness Specialist,
CPFM,
CPR and First Aid trained
REFERENCES Available upon request