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Manager Customer Service

Location:
Clearwater, FL
Posted:
November 08, 2013

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Resume:

MARGIE MOFFIT

** ****** ******

Clearwater Beach, Florida 33767

C: 407-***-****

acatca@r.postjobfree.com

OBJECTIVE

Innovative and results-oriented individual seeking a leadership position in

a dynamic company that supports customer service, team development, shared

vision and improved financial performance.

SUMMARY

I am a successful operations manager with extensive experience in

developing efficient and profitable business operations. My strengths lie

in achieving superior financial results while insuring the highest quality

standards of service and product under my supervision. My expertise

includes superior customer service, developing a productive work force and

strategic planning and positioning. Because of my ability to organize and

lead people, I have directed and supervised several development and

operating teams for companies such as Walt Disney World, WinnResidential,

SunTrust CDC, Gatehouse Management, Inc. and American Managements Services

dba Pinnacle. My unique management skills and style consistently result in

improved customer satisfaction and increased income in all businesses in

which I become involved.

PROFESSIONAL EXPERIENCE

BLOOMIN' IDIOTS, Clearwater Beach, FL 2/13-Present

Owner/Operator, Marge In Charge, LLC

Manufacturing, merchandising and wholesale/retail sale of custom

arranged plants

in hand-painted pots.

WINNRESIDENTIAL, Boston, MA. 6/10-9/12

Executive Property Manager, WinnSouth, LLC

Responsible for 14 properties, 1197 units total, Florida, Georgia and

Tennessee.

Acted as liason between SunTrust CDC, Winn Asset Management and WinnSouth,

LLC.

Assumed and successfully repositioned 14 distressed, affordable, garden

style rental communities.

Increased total portfolio occupancy of 86% to 96% within twelve months.

Increased total portfolio NOI by 10%, 2012 over 2011.

Recruited, hired, trained and supervised all new operations teams.

Active member of the Executive Safety and Green Committees.

CAMBRIDGE MANAGEMENT, INC, Tacoma, WA. 12/09-3/10

Regional Manager, Tampa

Responsible for 7 properties, 752 units total, from Orlando to St.

Petersburg, Fl.

Increased portfolio income by 21% in 90 days.

Reduced portfolio payroll expense by 10% in 90 days.

Instituted routine portfolio training modules.

AMERICAN MANAGEMENT SERVICES dba PINNACLE, Maitland, FL. 12/07-2/09

Vice President, Portfolio Manager, Carlisle Development Group

Responsible for 38 properties, averaging 6000 units total, from Pensacola

to Key West.

Increased total portfolio NOI by 15%, 2008 over 2007.

Directly supervised 6 Regional Managers, 2 Marketing Specialists and

1Portfolio Analyst.

Increased portfolio average occupancy to 90% from 77%, 2008 over 2007.

Directly supervised the successful lease-up of six new LIHTC, family and

senior communities.

Worked directly with client development team to reduce building costs,

incorporate green initiatives and provide amenities specific to

individual property demographics.

GATEHOUSE MANAGEMENT, INC., Mansfield, MA. 9/05-11/07

Vice President, Florida

Responsible for 24 properties, averaging 4000 units, from Panama City to

Miami.

Increased total portfolio NOI by 30% over a two year period.

Increased average occupancy to 95% throughout entire portfolio.

Reduced overall employee turnover in the state by 40%.

Decreased workers compensation claims by 100% over a two year period.

Increased ancillary income by 45% over a two year period.

WINNRESIDENTIAL, Boston, MA. 4/04-9/05

Senior Property Manager, Southeast Region

Responsible for 15 properties, 2020 units total, between Florida, Georgia

and Alabama.

Acted as liaison between SunTrust CDC, Transom Development Inc. and

WinnResidential.

Assumed and successfully lead lease-up of two communities in distress at

time of management takeover.

Increased total portfolio occupancy of 89% to 95% within nine months.

Hired, trained and supervised all new operations teams.

Active member of the Executive Training Committee.

GATEHOUSE MANAGEMENT INC., Mansfield, MA. 3/99-4/04

Regional Manager, East Coast Florida

Responsible for 12 properties, averaging 1800 units, from Panama City to

Miami.

Increased total portfolio NOI by 60% in 2003.

Hired, placed, trained and supervised entire upper management team.

Area Manager, Central Florida

Responsible for 3 properties, averaging 200 units, in the Central Florida

and Tampa areas.

Successfully increased occupancy from 87% to 96% within two months.

Instituted an on site training program for more efficient and accurate tax

credit compliance and reporting.

Community Director, Oasis Club Apartments

Responsible for 220 unit affordable housing complex with clubhouse,

fitness center, pool/spa, laundry-mat, car wash, playgrounds, basketball

and volleyball courts.

Responsible for meeting all government and private compliance guidelines.

Instituted more effective marketing programs resulting in occupancy

increase from 91% to 97% within four months.

Assisted in streamlining all company vendor contracts from local to

national accounts realizing a significant operating expense savings.

COASTAL PROPERTY SERVICES, Tallahassee, FL. 9/97-2/99

Property Manager, University Club Townhouses of Orlando

Responsible for 224 unit/892 lease student-oriented townhouse complex

with clubhouse, fitness center, pools, computer lab, basketball and

volleyball courts.

Responsible for all areas of profit and loss under the AMSI accounting

program.

Coordinated a program to assist the University of Central Florida with

foreign student housing.

Assisted in negotiating with local U.S. Postal Service to provide more

accurate and efficient mail delivery.

Set up credit accounts with local vendors and created contracts for all

work performed at lease termination.

INTEGROUP PROPERTY MANAGEMENT, Jacksonville, FL. 4/97-

9/97

Resident Relations/Asset Manager, Melrose Apartments of Tallahassee

Resident relations liaison and acting property manager for Melrose

Apartments of Tallahassee.

Responsible for 456 unit luxury apartment complex with fitness center,

clubhouse, pool, computer lab, study center, tennis, basketball and

volleyball courts.

Instituted appropriate hiring techniques to properly staff leasing office

in order to handle high volume leasing.

Resolved long-standing management/resident issues increasing renewal

percentage by 40%.

Introduced communication/customer service initiatives to capture additional

30% of area rental clientele.

SAAVY SERVICES, Orlando, FL. 3/96-4/97

General Manager, Orlando International Airport Airsides Food Concessions

Assisted in developing a winning RFP submission for the Women's Business

Enterprise application.

Staffed, trained and operated 6 airside restaurants for the Greater Orlando

Aviation Authority.

Created and implemented all menu selections within defined guidelines.

Successfully realized a profitable operation within 2 months of start-up.

WALT DISNEY WORLD, Orlando, FL. 11/87-2/96

Guest Services/Recreation Manager, Boardwalk Resort

Guest Services/Recreation Manager, Yacht and Beach Club Resort

Assistant Parks Manager, Typhoon Lagoon

Assistant Recreation Manager, Fort Wilderness Campground, Marina and River

Country Water Park

Chemist, Fort Wilderness Campground, River Country

Lifeguard, Fort Wilderness Campground, River Country

EDUCATION

Bachelor of Liberal Arts Degree, English minor, University of California,

Los Angeles

DESIGNATIONS

CAM, CPO, NCPE, HCCP, SHCM, COS, EPA, Certified Mold Awareness Specialist,

CPFM,

CPR and First Aid trained

REFERENCES Available upon request



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