Michelle Parker

PHONE: 850-***-****

E-MAIL: acat0z@r.postjobfree.com

Objective To acquire employment with an organization that provides for

career growth and that will challenge my interpersonal and

technical skills.

Profile

. Excellent management and team building skills

. Proficient in 2007 and 2010 Word, PowerPoint, Excel, EClinics

and Outlook

. Experienced in management and establishing excellent team

work

. Over 20 years experience as an administrative assistant

. Ability to direct complex projects from conception to fully

operational status

. Goal-oriented individual with strong relationship building

capabilities

. Organized, highly motivated and detail-directed problem

solver

. Proven ability to work with teams, volunteers, and top-level-

management

. Extensive experience in program planning, implementation and

evaluation

. Strong written and oral communication skills

. Worked closely with Emergency Planner developing safety

strategies and methods

Experience

02/2013-current Lone Star Heart & Vascular, Front Office Coordinator

. Responsible for operation of medical staff office

. Manage multi phone lines

. Greet patients and provide excellent customer service upon

check in and check out

. Supervise one employee

. Serve as personal assistant to Interventional Cardiologist

. Established positive working relationships with the physician

offices and hospitals

. Responsible for marketing

. Recognized for excellent customer service

. Handle the physician's calendar

Relocated to Houston from Florida

01/2012-7/2012 Enterprise Florida/Secretary of Commerce, Executive

Assistant to CEO/SOC

. Responsible for daily operations of front office

. Supervise one employee and assist in prioritizing projects as

delegated

. Developed and implemented Front Office Administrative

Procedures

. Establish and maintain positive working relationships with

the other physician offices and hospital staff

. Post mailed in payments and make electronic bank deposits

. Maintain physician's on call schedule for two hospitals

. Coordinate and schedule lunch and learns with representatives

. Recognized for excellent customer service to patients

. Responsible for marketing of current and new procedures

. Visit surrounding communities health care facilities and

maintain positive relationships with physicians and staff.

. Responsible for daily office billing

. Coordinate patients procedures as ordered by the physician

. Serve as a personal assistant to the physician

Michelle Parker

Page 2

01/2006-9/2011 Tallahassee Memorial HealthCare, Inc., Executive Assistant

to the CEO

. Responsible for daily operations of Administration/CEO office

. Supervise two employees and assist in prioritizing workload

. Enhanced and implemented board orientation program

. Developed and implemented nw Administrative Policies and

Procedures

. Knowledgeable of Corporate Compliance and applicable laws and

regulations

. Proven effective project management of large scale projects

. Recognized for assisting in the implementation of new

hospital-wide electronic review program

. Assist President/CEO with large scale projects

. Work closely with Board Members to assure quorums for

meetings and provide accurate meeting minutes

04/2005-01/2006 Tallahassee Memorial HealthCare, Inc., Diabetes

Center, Business Manager

. Achieved major improvements at the Diabetes Center in operating

efficiencies, financial performance, patient and employee

satisfaction

. Focused on cultural improvements through implementation of a

colleague driven set of values

. Developed departmental policies and procedures

. Coordinated multiple operational enhancements which have

resulted in improved financial performance

. Record and produce all Board Meeting minutes

02/2003-04/2005 Tallahassee Memorial HealthCare, Inc., Executive

Secretary/CEO

. Developed and implemented board orientation program

. Focused on cultural improvements through implementation of a

colleague driven set of values

. Assisted with development or departmental policy and

procedures

. Compiled Board Meeting minutes Board Committee Minutes

02/2000-02/2003 Tallahassee Memorial HealthCare, Inc., Executive Secretary

to Executive Vice President/COO

. Worked independently in initiating, coordinating and

following up on administrative duties associated with the

COO's area of direct report

. Responsible for a variety of highly confidential work to

include spreadsheets, presentations and transcription.

. Recorded board minutes at the request of the President/CEO

. Enhanced customer relations with patients, physicians, board

members, and employees

02/1998-02/2000 Tallahassee Memorial HealthCare, Inc., Executive Secretary

to SVP, OI

. Coordinated and managed large scale projects such as the

Institute for Healthcare's health reform

initiative, Pursuing Perfection, that was highlighted in

President Obama's nationally

televised address to introduce his health care reform

initiative

. Served on board to establish and implement electronic patient

complaint tracking system

. Worked closely with clinicians to develop and initiate clinical

pathways to produce better patient outcomes

09/1990-02/1998 David Ochs, M.D. - Orthopedic Surgeon, Assistant Office

Manager

. Coordinated and managed flow of patients

. Filed insurance for billing which included coding for maximum

payment

. Phoned in medication refills for doctor

. Assisted with suture removal, etc.

. Payroll

. Worked closely with Office Manager to ensure quality and

timely work

7/1998-present American Heart Association, CPR Instructor - part-time

. Serve as a CPR instructor to preschool teachers and summer

camps in the community

. Serve as a BLS instructor to healthcare providers in the

community.

. Teach babysitting and first aide to local teens and Girl

Scout troops as well as church groups.

. Teach CPR and infant safety to expectant parents and their

caregivers.

Michelle Parker

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Education and Professional Development

. Lone Star College - AA currently enrolled on line 6 hrs

. Lively Technical School - bookkeeping

. Attended Tallahassee Community College

. TMH University Leadership Service

. Certified Healthcare Administrative Professional

. American Heart Association - CPR/First Aide Instructor

. Toastmasters International

. Professional Safety Educators - Trainer/Program Developer

. TMH Women's Place - Trainer Program Developer and Evaluator

. Member of Society of Corporate Secretaries & Governance

Professionals

. Member of Association for Healthcare Administrative

Professionals

References available upon request.

Contact this candidate