Career Summary

An enthusiastic and knowledgeable young person who is able to provide front

line support as part of any IT Service Operation. Gareth is a logical

thinker, who is handle 1st/2nd line support calls, analyses and

investigates problems, implement fixes, escalate

support calls to 2nd/3rd Level and work closely with the service desk team.

He is flexible, resourceful and willing to take full ownership of user

problems until they are fully resolved. He is hungry to learn IT from the

ground up, and is currently looking for a suitable position with an forward

thinking company

IT Support skills acquired whilst studying

Providing first level technical support to customers. Ability to convey

technical solutions in a clear and concise manner.

Installing and configuring computer hardware systems and IT software.

Undertaking analysis, diagnosis and resolution of client problems via

phone, e-mail & face to face contact.

Quickly responding to customer enquiries and concerns. Escalating

unresolved problems to other support staff.

Taking ownership of problems and tracking them to a successful conclusion.

Raising & maintaining incident tickets and problem records. Continuously

reviewing performance against Service Level Agreements.

Analyzing call logs to spot trends and underlying issues.

Producing documentation and reports to a high standard. Testing and

evaluating new technology.

Setting up new users' accounts and profiles and dealing with password

issues.

Monitoring IT network to ensure availability to all users.

EMPLOYMENT

Work Experience

Value Mobile, Toronto, Ontario (Part-Time)

Sales Associate, Mar 2012 - Dec 2012

. Achieve and exceed given sales targets by sale of products and services.

. Be a brand ambassador for multiple wireless providers.

. Determine customer needs and provide appropriate solutions.

. Stay knowledgeable about current products and promotions.

Personal

. Excellent communication skills

. Self-motivating individual with excellent abilities to

serve in a multicultural environment.

. Knowledge and experience with MS Office, Outlook and

SAP.

. Proven time and stress management skills, creative, goal

oriented and adaptive to new environments.

. Accustomed to work in technically challenging and fast

paced environments where deadlines are priority.

EDUCATION

Sept 2011 - Aug. 2013 Humber College Toronto, ON

Diploma in Computer and Network Support

Technician

More than 1000 hours experience trough

the labs

Skills

Professional

. ITIL Concept

. Unix Administration

. IT Processes and support

. Network Technologies

. Active Directory

. Knowledge of Internet Scripting

Technical

. Languages: C, HTML, CSS, JavaScript (Introductory),

MySQL, PHP.

. Networking: Telecommunications Concepts, Subnetting,

router and switch configuration, setting up LAN

network, VLAN, VPN, OSPF, EIGRP, STP, DNS/DHCP.

. Platforms: Windows 7 OS, Mac OS, Unix, Linux, Ubuntu,

Windows XP, Windows Server 2008, Active Directory, Web

servers, VApp.

. Applications: MS Office Suite (Word, Excel, Access,

PowerPoint and Outlook), Putty, WinScp, Wire shark,

Cisco Packet Tracer, VMware workstation, VMware.

Contact information:

GURWINDER SINGH

3301 Brandon Gate Dr. Mississauga, ON

Phone: 647-***-****

acasyv@r.postjobfree.com

*References available on request

Contact this candidate