Amanda Bush

*** **** **. ***** **** Beach FL ****1

561-***-****

acaslw@r.postjobfree.com

More than10 years’ successful experience in customer

•

Skills

service and support with recognized strengths in account

maintenance, problem-solving and trouble-shooting, sales

staff support, and planning/implementing proactive

procedures and systems to avoid problems in the first

place.

1. Possess solid computer skills.

2. Microsoft Excel, WordPerfect, Microsoft Word.

3. Ability to train, motivates, and supervise customer

service employees.

4. A team player, acknowledged as “Total Quality

Customer Service Professional.”

5. Develop plan, conduct audits and variance analyses,

process payroll and payroll tax reports and filings,

and maintain/update accurate inventories.

6. Effectively overcome objections to sales in a calming

and convincing manner

Increased customer retention by 19%, from 72% to 91%.

•

Synopsis of

1. Proactive planning led to notable increase in morale

Achievem

in all departments.

ents

2. Involved in focus groups which drastically reducing

potential problems.

3. Received employee of the month award over 7 times

Family Choice Medical Clinic 2010 -

Employment

Present

Medical Assistant

1. Quickly and effectively solve patient

challenges.

2. Maintain quality control/satisfaction

records, constantly seeking new ways to

improve customer service.

3. Order Lab work and various diagnostic

test

4. Prioritize patient daily care according to

acuity and scheduled patient procedures

5. Assist with patient and family education

6. Perform patient EKGs, phlebotomy, vital

signs, maintain patient records.

7. Answer phones, schedule appointments,

verify insurance, and obtain

authorizations, data entry.

Berean Christian School 2007-

2009

Extended Care Director

1. Supervised a total of a staff of twenty two

and 15 student workers

2. Implemented a safe and effective way of

accounting for and caring for over 200

students

3. Developing creative ways to involve the

student in interactive learning and study

skills

Pitney Bowes

2000-2002

Account Sales Manager

• Business to Business selling

• Closing calls

• Open accounts and maintaining customer

accounts

Armstrong Atlantic State University 2002

Education

References Furnished Upon Request

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