Data Entry Staff
Resume:
ELIZABETH ADAMS
OAKLAND, CALIFORNIA 94602
acasid@r.postjobfree.com
Career Summary: 2002 graduate student of Holy Names University with a BA
Degree in Human Services and a minor in Psychology, with 31 years of
clerical, managerial, and supervisory experience.
SKILLS:
> Communication - Effective communication
Organizational - Office organizational
Training - Employee training Department of Justice
Operational - Department operations and policies
Leadership - Implemented effective team building for clerical
staff
Supervisory - Supervised a staff of 15 - 20 employees
> Public Relations - Implemented effective customer services skills
for staff
EXPEERINCE:
2008 - 2013 Alameda County Social Services Agency
Specialist Clerk II
Oakland, CA 94621
Processed search request, CalWIN website, CWS/CMS (Child
Welfare System / Case Management System), search for absent
parents prior to adoption, DMV, CRIMS (criminal background
check), research possible probation records, maintained
client databases, prepare Declarations for court
proceedings, check Social Security Records, MEDS, IEVS
(income verification), Family Support records, contact
County Counsel regarding found absent parents, prepared
letters for mailing to known and found addresses for absent
parent, processed placement request, STEP-UP request,
prepared Contact Record logs, assisted Child Welfare
Workers, maintained Search Switchboard, Emergency Placement
request, directed incoming calls, answered multiple phone
lines, numeric and alphabetical filing, greeted
customers/clients, provided receptionist duties, and other
related task.
2007 - 2008 Alameda County Probation Department
Specialist Clerk II
Oakland, CA
94607
Processed legal documents, FLASH Notices, Prop 36 drug
cases, trained new employees, trained staff on NCIC
(National Crime Information Center), processed FBI request,
warrants, processed DMV request, Welfare inquires, answer
incoming calls, typed statistical packets, updated Adult
and Juvenile case systems, served as receptionist,
processed statistical packets from Superior Courts, and
Municipal Courts, prepared background investigational
packets for Investigation Deputies, trained staff on CLETS,
FBI, CRIMS, CORPUS, DMV, CII, (Dept. of Justice certified),
scanning, as well as provided administrative support in
other areas as needed, directed incoming calls, answered
multiple phone lines, numeric and alphabetical filing,
greeted customers/clients, provided receptionist duties,
including internet research, word processing, data entry,
and other duties, and other related task.
2004 - 2007 Alameda County Probation Department
Supervising Clerk II
Oakland, CA
94607 (out-of-class)
Planned/assigned work to staff, assisted in decision-making
related to clerical functions, reviewed and evaluated work
performances, prepared manuals for office policies and
procedures for new employees, conferred with other managers
and directors, ordered supplies, organized and instructed
training classes for new and former employees on NCIC,
CORPUS, CLETS, FBI, CII, Adult and Juvenile procedures,
DMV, NLETS, ORI, CRIMS, as directed by the agency, resolved
personnel issues, processed legal documentation, prepared
statistical data and reports as required by the department,
organized committee work, CRIMS, Back-to-Basics, scanning,
served on various committees, established/maintained
effective working relationships with outside vendors,
provided statistics at quarterly managers meetings.
1985-2004 Alameda County Probation Department
Data Input Clerk /
Oakland, CA 94607
Specialist Clerk II
Processed legal documents, FLASH Notices, Prop 36 drug
cases, trained new employees, trained staff on NCIC
(National Crime Information Center), processed FBI request,
warrants, processed DMV request, Welfare inquires, answer
incoming calls, typed statistical packets, updated Adult
and Juvenile case systems, served as receptionist,
processed statistical packets from Superior Courts, and
Municipal Courts, prepared background investigational
packets for Investigation Deputies, trained staff on CLETS,
FBI, CRIMS, CORPUS, DMV, CII, (Dept. of Justice certified),
scanning, as well as provided administrative support in
other areas as needed, directed incoming calls, answered
multiple phone lines, numeric and alphabetical filing,
greeted customers/clients, provided receptionist duties,
including internet research, word processing, data entry,
and other duties, and other related task.
EDUCATION: Holy Names University
Oakland, CA
B.A. Human
Services 2002
REFERENCES: Peggy Hardy Jealie Lawrence Irene Atkins
401 Broadway 401 Broadway 400 Broadway
Oakland, CA 94607 Oakland, CA 94607 Oakland, CA
94607
Supervising Clerk II Specialist Clerk II Deputy
Probation Officer
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