Marjorie Jackson-Cowans

**** ******* ******

Detroit, MI 48224

313-***-**** Cell

acashz@r.postjobfree.com

OBJECTIVE

Management or technical position in telecommunications and information technology.

EXPERIENCE

Detroit Diesel Engine Plant. Detroit, MI, 9/2012-8/2013

Installation Technician

Maintaining day to day operations of Definity Telephone System.

Monitoring Intutity Audix voice mail system adding and removing subscribers on system.

Running backups on system.

Reporting Call Accounting System

Cable Installer

Hardware Wiring

Dealing with customers in solving day to day issues.

Infinite Technologies LLC Detroit, MI 7/2007 – Sept. 2012

Installation Technician

Cable installer

PBX installation & repair

• Partner & Partner Plus

Moves, adds & changes on all Media Gateways

Hardware wiring

IP Office Telephony

Avaya, Inc. Allen Park, MI 6/1998- 3/2010

Senior Customer Systems Engineer

Travelled to customer locations for troubleshooting, repairing and installing

telecommunication and networking systems.

Installed, maintained and programmed telecommunication systems, which included;

• Partner

• Merlin 206/410/820/1030/Legend

• IP Office

• Definity/Prologix/IP600/DefinityOne

• S8300/8400/8500/8700 Media Server

• G250/350/450/650/700 Media Gateways

Installed and maintained software components on Avaya servers, which included;

• Avaya CMS

Installed, maintained and programmed voicemail systems, which included;

• Partner Mail

• Merlin Legend Mail/Classic Mail

• Intuity Audix/Intuity LX

Served as technical help desk support for all Avaya technicians in the United States.

As “Lead Technician” consulted with customers, project managers and vendors such as

Verizon, AT&T and MCI. Inventoried equipment planned installation activities and

scheduled technician resources. Cabled servers, gateways, auxiliary equipment and end

user equipment according to implementation design.

Acted as In Charge Manager for Field Service Managers while they were not available.

Duties included resolving customer complaints, scheduling resources, site surveys and

dispatching technicians.

Education

National Institute of Technology: Electronics technology

Associates Degree G.P.A. 4.0

CERTIFICATIONS

Microsoft Certified Professional (MCP) in Server 2008

Avaya Certified Associate-Maintain: Enterprise IP Telephony

Avaya Certified Associate-Implement: IP Telephony

TIA Convergence Technologies Professional

Avaya Communication Networking Associate

Avaya Media Servers/Media Gateway Implementation

Network +

References furnished upon request.

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