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Customer Service Manager

Location:
Garland, TX
Posted:
November 07, 2013

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Resume:

Robert F. Boese IV *** Crepe Myrtle Lane 214-***-****

Murphy, TX 75094 acasfo@r.postjobfree.com

Objective

Motivated business professional looking to make in impact with your company. Through

a tireless work ethic and a never ending desire to learn, I know I can use organization and

customer service experience to become an valuable asset to your company.

Education

University of Texas A&M, College Station, TX Fall 2007 - Spring 2009

University of Houston, Houston, TX Fall 2009 – Fall 2011

BS in Hotel and Restaurant Management

Graduated December 2011

Employment Experience

Star Cinema Grill, 50+ hours/week June 2013 – September 2013

Manager. Responsible for closing/opening shifts, monitoring and evaluating staff,

and maintaining a higher level of customer service. Dealt with the hiring

and firing process, as well as running staff meetings.

Sonoma Wine Bar, 40 hours/week October 2011 – November 2012

Manager. Responsible for the training and development of our wait staff in both

customer service and general wine knowledge to provide the best professional

service possible within our environment. Responsible for wine inventory and

display, as well as primary closing manager.

Studio Movie Grill, 40 hours/week June 2008 – May 2011

Key Employee/Server. Responsible for Front of House employees, leading by

example through higher level of customer service standards. Ran teams during

shifts and organized the team to ensure all customers where taken care of.

Honors

Magna Cum-Laude

Graduated from the University of Houston with a cumulative GPA higher

than a 3.5

Court of Master Sommeliers

Passed the Court of Master Sommeliers Introductory Course Examination

Activities

Vice President/President, CMAA Cougar Chapter Fall 2010/Spring 2011

Responsible for overseeing our club’s involvement in CMAA events,

planning tours, and monitoring the development of officers within the

organization.

Vice President/President, Eta Sigma Delta Spring 2011/Fall 2011

Responsible for organizing our chapter to help with functions around the

college. Must set an example of academic excellence and hospitable

environment for our students and guests to the college.



Contact this candidate