PATRICIA ODOMS

Cellular 313-***-**** *** W Hickory Grove Rd

Bloomfield Township, MI 48304

acaseb@r.postjobfree.com

SENIOR ACCOUNTING COORDINATOR

Summary of Qualifications

• Ambitious, motivated Accounting professional who continually strive to update knowledge and education

• Created inclusion job jacket system that resulted in easy access to financial documentation support system

• Possess skills of negotiation, persuasion, logic and reason to achieve both monetary and customer service satisfaction

goals

• Successfully managed the accounts receivable and payable function of the Detroit People Mover Project

• Track and recovered lost or stolen retiree funds for the GM Trust Group of the National Bank of Detroit

• Technical expertise include; (Microsoft Office Suite 2010 (Word, Excel and PowerPoint), Donovan Data

Systems, SAP, AS400, GM RPTI System, Media Bank Financial and Adware Financial Systems

Relevant Experience

Customer Service

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as

actions taken

• Determine charges for services requested, collect deposits or payments, or arrange for billing

• Refer unresolved customer grievances to designated departments for further investigation

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned

adjustments

Accounts Payable

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes

• Classify, record, and summarize numerical and financial data to compile and keep financial records, using

journals and ledgers or computers

• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting

software

• Reconcile or note and report discrepancies found in records

Billing

• Produce and maintain client billing and vendor payments

• Locate and monitor overdue accounts, using computers and a variety of automated systems and notified

customers of delinquent accounts by mail or telephone

• Answer customer questions regarding problems with their accounts

• Record information about financial status of customers and status of collection efforts

• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence

and writing reports

Employment History

Senior Accounting Coordinator 1994 to 2012

McCann Erickson Detroit (IPG) Birmingham, MI

Education History

BA, Behavioral Psychology and Ethnic Studies (Junior Status)

Western Washington State University Bellingham, WA

Certifications

Certificate of Completion, Medical Terminology and Coding

Macomb Community College Warren, MI

Certificate of Completion, Computer Operations and Applications/Accounting

Seattle Opportunities Center Seattle, WA

Affiliations

Certified Professional Coder: Certificate of Completion. American Association of Professional Coder (AAPC)

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