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Quality Customer Service

Location:
Canton, MI
Posted:
November 06, 2013

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Resume:

Colin Barnes

***** **********, ******, **

Cell 734-***-**** / (734) 397- 2595

acark1@r.postjobfree.com

PROFESSIONAL PROFILE:

• 15 years of Production Supervisory/Maintenance experience and 11 years in the automotive

industry

• Extensive union knowledge/conflict resolution experience

• Launched new ABB robots to employee work force at the Nemak Ford plant

• Received leadership recognition from upper management with certificate awards

• Metal stamping experience

• Excellent people/management skills with the ability to motivate and connect with employees

EMPLOYMENT HISTORY/EXPERIENCE:

March 2013 – Present

General Motors, Romulus, MI

Quality Supervisor/Engineer

• Assigned through Arotek,( GM plant location set to close for re-tooling)

• Quality check process on all parts and processes

• Responsible for quality announcements to departments

• Graphs and reports for quality specification of defected parts and materials

• Responsible for the specific machining and production lines and/or customers

• Capture data input from quality gate discrepancies logs and analyze issues that need resolution

• Detect issues that exist in either the process or product (investigate and problem solve)

• Create quality alerts as needed and initiate product containments

• Contact suppliers on issues relating to nonconforming material

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• Held daily department meetings, reviewed safety, quality and warranty information

• Interface with Product Engineering to resolve part quality issues

• Initiate damage reduction initiatives to reduce in house scrap

• Partnered with senior management to analyze and solve issues

• Manage diverse assignments concurrently, drive quality initiatives with plant management

opposition while Providing input for Problem Report Resolution (PRR) for suppliers

September 2011 – March 2013

MPS/Bay Logistics, Romulus MI

Quality Liaison/Supervisor

• Supplier to the General Motors plant; daily interaction with quality management concerning all

in-house suspect material

• Direct and supervise employees in daily inspection work, and prepare job instructions and

training for supervisors

• Maintain daily communication with suppliers during quality containments, sending I-charts and

pictures of defects

• Prepare job instructions and training for supervisors

• Process weekly payroll and invoicing/billing inquiries

• Communicate daily job updates and changes to management

• Manage and coordinate shift scheduling and sorting

June 2008 – September 2011

Value Concepts, Windsor ON

RFA Associate/Advisor

• Represented company and clients with lucrative financial strategies

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• Conducted wealth building seminars and weekly meetings

• Established Entrepreneur relationships in land banking opportunities

• Managed life insurance and estate planning and advance tax charitable donation work

February 2000 – March 2009

Nemak Corporation (Ford Essex Aluminum Plant), Windsor ON

Nemak is a world-class supplier of aluminum cast automotive components; Canadian operations cast

cylinder blocks for Ford Motor Company and General Motors

Production/Quality/Maintenance Supervisor

• Supervised over 50 production and maintenance trades unionized personnel

• Coordinated the workforce to meet predetermined production schedules

• 5S lean manufacturing and continuous improvement (Kaisen)

• Resolved and followed-up with quality concerns on all shifts, tagged/quarantined suspect parts

as per Ford procedures

• Developed quality alert visual aids such as quality check sheets for work stations in helping

workers identify casting defects

• Maintained tools and equipment maintenance/schedule

• Hands on crises management experience

• Maintenance work in troubleshooting and repair

• Union experience; worked with CAW union leaders in resolving conflicts

March 1997 – February 2000

Kasle Steel, Windsor ON

Production/Quality Supervisor

• Supervised both production and quality control in the metal stamping facility

• Maintenance troubleshooting and repair of the 600,800 and 1000 ton presses steel rollers due to

quality risen issues that were detected from my quality audits on the metal stampings

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• Investigated and corrected all quality concerns that developed on shift

• Tagged all suspect parts/materials following company procedures

• Managed graphing reports and daily reporting on shifts performance

• Prepared all shipping and receiving documentation required during the shift

• Handled union conflicts and resolutions

January 1995 – March 1997

Paltech Industries, Wood Manufacturing Plant, Windsor, ON

Supervisor/Controller

• Administered all human resource related work, including payroll and employee hiring

• Maintained inventory and material control

• Worked directly with plant manager to fulfill daily functions and company goals

• Invoicing and cost control

• Worked directly with current customers on new products available and customer service efforts in

reducing costs and managed account relationships with suppliers

COMPUTER SKILLS:

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• Microsoft Word, Excel, Internet Browser and Email/Outlook

• Advanced Document handling skills; example pdf files, etc.

• Picasso Photoshop for use in quality defects

• Payroll and Billing System/Software

TRAINING:

• Corporate Training classes for Personal Development; Management and Counseling Employees,

from St. Clair College Technology and Arts

• WHIMS trained, Health and Safety training

• Quality and Assurance training

• ISO 9000

EDUCATION:

• RFA Certified: Registered Financial Associate Affiliated with Value Concepts

• St Clair College, Windsor, ON- Business Communication

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