Francine Gagne

253-***-****

acarh9@r.postjobfree.com

Summary

Years of award winning experience in motivating and inspiring employees to success while providing

excellent customer service. Continuously promoted for seeking out new responsibilities and skilled

in planning, organizing and directing various projects while keeping details in focus. Always willing

to “go the extra mile” to provide the support, assistance and training necessary to the team. Proven

success in leadership, team and relationship building, conducting research, oral and written

communication, fiscal management and problem solving. Always looking for the “better” way to get

things done.

Professional Experience

Operations Manager Transmark Cartage Services, Kent, WA 2/2013- 8/2013

Summarily promoted to the manager position from Supervisor at the completion of probationary period

Quickly learned and mastered the freight forwarding business, quickly adapted to new culture of private business

environment

Analyzed employee work schedules and changed them to provide better labor efficiency

Improved employee morale, listened and implemented suggested changes

Operations Supervisor/various Intercity Transit, Olympia, WA 2/1994-1/2013

Promoted Operations Supervisor over other senior employees

Researched and identified over 1 million dollars in cost savings strategies

Planned, organized and conducted the successful introduction and implementation of electronic fare boxes to a

unionized operator workforce. Developed and conducted the necessary continuing training.

Researched and gathered information concerning Agency training. Presented the executive summary of that

information to the Agency’s Senior Management Team resulting in the adoption of the recommendation of the research

and hiring of a new Training Coordinator

Instrumental in coordinating the Operations, Human Resources, Planning and Maintenance departments in conducting

successful service changes

Selected as a WSDOT Wall of Fame recipient multiple times (employee of the year)

Developed an ACCESS based program to streamline the operator scheduling process. Decreased scheduling time by

50%, and improved accuracy

Identified and solved an existing communication issue between the Operations and Human Resources departments.

Improved the process to minimize the delay of communication

Investigated and contributed to the introduction of a transitional work program for injured operators

Initiated better communication between the Operations and Accounting Departments which streamlined operator

payroll processing

Received training in FMLA, L+I, ACCESS, EXCEL, WORD, policy and procedure writing, employee

discipline/investigations, drug and alcohol reasonable suspicion, accident investigation, improving employee morale

Master of Business Administration Saint Martin’s College Lacey, WA

Bachelor of Science United States Military Academy West Point, NY

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