Blake Maloney

**** ***** ****** ***. ******** Springs, CO 80918 909-***-****

acaqsx@r.postjobfree.com

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* ***** ********** ** ******** Service and Sales Representative

Polished, professional customer service and sales rep offering:

. 9 years of experience in sales and customer service positions

providing customers with caring, high quality service in various

areas.

. Strategic communication and relationship-building skills with a strong

ability to listen attentively, solve problems creatively, and find

common ground to achieve a win-win outcome.

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Experience

Sales Specialist

9/2013- Present, REI, Rancho Cucamonga, CA and Colorado Springs, CO

Key Accomplishments

. Managed a high-volume workload within a customer satisfaction and

profit-based environment while consistently meeting and exceeding

performance benchmarks in all areas (speed, accuracy, volume, guest

satisfaction, and membership sales).

. Worked hard to obtain accurate and detailed product knowledge to

better serve the guests and to helpfully inform other co-workers.

. Commended and rewarded by general manager for showing initiative,

enthusiasm, tenacity, persuasiveness, intense customer focus and

dependability in performance situations.

Shift Lead Barista

12/2012- 10/2013, Klatch Coffee Inc., Rancho Cucamonga, CA

Key Accomplishments:

. Worked in a family business as a part of a customer service team to

provide the best quality product in the friendliest way possible.

. Served as the shift lead of a team that constantly exceeded sales

quotas, quality testing, and on the job time tests, which helped

improve our performance and led us to become America's Best

Coffeehouse in 2012.

Maintenance Supervisor

11/2009- 10/2012, LIFE Pacific College, San Dimas, CA

Key Accomplishments:

. Worked as a self-directed, hard working maintenance manager making

sure that all facilities and maintenance projects were planned well

and running smoothly.

. Managed as the lead maintenance supervisor for 2 years while training

other students, handling deliveries and paperwork, creating and

managing schedules, all while being consistent and timely in my own

daily maintenance routines and working with 20+ employees

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Education

2008-2013, LIFE Pacific College

Bachelor's Degree in Biblical Studies, 05/2013

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