**** *. ***** **., ********** AZ ***** * 480-***-**** *

acaqos@r.postjobfree.com

"A highly experienced hospitality manager with prestigious customer

service."

Summary

* Commitment to excellence in guest services with a quick resolution to

any challenge.

* Promote and maintain team moral; yield management skills and "can-do"

attitude.

* Exceptional communication skills with customers, staff, and management.

* Ability to work well with diverse, multi task staff.

* Reliable to perform any given task or obstacle that may be encountered.

* Delphi, excel, timesaver, micros experience and knowledge.

* Love people, great customer service. Always a "Yes" attitude.

Professional Background

W Scottsdale Hotel & Residences Scottsdale, AZ

2009-Currently

Banquet Manager

* Supervises all aspects of Banquet Operations Team, stewarding, and

budget

* Schedules and hires all servers, stewards, and stage crew for all

events.

* Conducts all payroll and weekly beverage order reports.

* Personally creates client work relationship with all groups.

Tempe Buttes Marriott Resort & Spa Tempe, AZ 2007-

2009

Banquet Captain

* Supervised staff to include set up, service, and breakdown.

* Assisted in planning logistics of daily and weekly banquet functions.

* Coordinated successful timing of events according to guests needs.

* Handled all aspects of food and beverage functions.

Renaissance Schaumburg Hotel Schaumburg, IL 2005-

2007

Banquet Captain

* Supervised all divisions of set up, service, and break down.

* Scheduled servers and set up for weekly planned events.

* Ordered beverage and food for upcoming events.

* Complete and deliver final billing checks to customer.

Education

Arizona Culinary Institute Scottsdale, AZ

2003-2004

* Diploma in Culinary Arts

Courses studied: Basic Culinary Arts, Meat Fabrication, Saucier, Restaurant

Management, Wines & Spirits, Nutrition, Basic Baking, Restaurant

Operations, Culinary French, and Advanced Baking.

Wauconda High School Wauconda, IL 1999-

2003

* High School Diploma

Achievements and Volunteer Activities

* Was given six "golden key" for excellent customer service dedication!

* Have worked and trained at 5 JW Resorts.

* "Best in Class" award and #1 MPSI scores at W Scottsdale for 2012

References Available Upon Request

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