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Customer Service Manager

Location:
Denver, CO
Posted:
November 05, 2013

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Resume:

Amber M. Sevitts, SPHR

**** ******** **. #*-***

Denver, CO 80206

acaqjv@r.postjobfree.com 701-***-****

Employment:

The Schwan Food Company

HR Manager – Mountain Region 4/13 – present Denver, CO

• Provide HR support for seven districts and 76 depots across 13 states for Schwan’s Home Service.

• Assist in development and implementation of compensation pilots and incentive programs designed to drive sales and

increase retention.

• Identify needs and direct resources of training and development and recruitment teams to areas within the region.

• Develop on-boarding program and participate in training workshops for new Territory Sales Leaders coming into the region.

• Work closely with DOT compliance to create policies and consistency around DOT fitness as well as determine resolution for

non-compliance.

• Partner with Regional Business Leaders to drive digital sales, increase buying customers, increase conversion and support

new customer acquisition.

• Work with business leaders to asses leadership competencies and create talent pipeline and succession planning. This

includes putting together development plans for high potential performers and Performance Improvement Plans for managers

not meeting performance standards.

• Evaluate viability of depots in rural areas or areas with low sales and assist in closing depots as well as efforts to relocate and

retrain high performers in those areas.

HIT, Inc.

Vice President of Human Resources 4/10 - 2/13 Bismarck, ND

• Serve on senior management team and collaborate in developing long term strategies to drive performance and increase

retention. Manage and direct HR department of four including generalist, benefits coordinator, training coordinator and HR

administrative assistant.

• Work with divisions in HIT to ensure maintenance of our accreditation as a DD (developmentally disabled) Provider and also

as a federal Head Start grant recipient as well as ensure compliance with required mandates as a recipient of federal and state

funding.

• Determine FLSA classifications and develop compensation packages and pay grades for all levels of employees based on

state funding allocation, assessment of market data and HIT’s desired positioning as being an industry leader in compensation.

• Analyze benefits usage and statistics to determine offerings and costs of benefits to employer and employees and serve as

liaison to insurance and retirement company representatives to create contracts. Closely follow healthcare legislature to ensure

compliance with mandates regarding employer responsibility.

• Develop policies and procedures to ensure legality in the areas of payroll administration and computing, hiring practices,

records retention, I-9 administration, and discipline administration including terminations.

• Research and purchase new software for performance appraisals, train all managers in web based software, and transition (in

phases) entire company to goal based performance metrics that balanced and measured patient/client care and employee

development.

• Develop recruitment campaign and strategy and manage budget of $100,000+ for exempt and non-exempt positions for

employee growth of nearly 20% in last two years. Created employment branding campaign that highlighted healthcare services

provided as well as employment opportunities.

• Investigate instances of neglect/abuse and work with internal committees and state agencies to determine appropriate action.

• Provide training and development to management team monthly in areas of discipline, FMLA compliance, harassment, wage

and hour compliance, social networking and other topics as deemed appropriate by senior management.

ARAMARK at Fenway Park

HR Manager 11/07 – 4/10 Boston, MA

• HR point of contact for 40+ salaried managers and 1,200+ hourly employees regarding all facets of HR including hiring,

discipline, benefits, employment laws and union procedures.

• Accurately draft position statements for EEOC and DOL complaints as well as respond to all union grievances.

• Recruit, interview, and select salaried management positions as well as draft offer letters and on-board new management.

• Prepare proposal for addendum to national union contract in preparation for union contract negotiations.

• Assess current methods of discipline tracking and implement new processes in these areas while ensuring legal compliance

and consistency while constantly evaluating the effectiveness.

• Train over 500 employees in company procedures including safety, sexual harassment, and general workplace anti-

harassment and drug free work place policies.

ARAMARK at Coors Field/Pepsi Center/Dick’s Sporting Goods Park

Assistant HR Manager/Associate HR Manager 03/06 – 11/07

Denver, CO

• Continually interview and hire employees to meet the varying staffing requirements of three sports venues.

• Accurately complete all necessary new-hire paperwork, lead new-hire orientation, verify wages through daily payroll

reconciliation and maintain alcohol compliance documentation for 500+ employees.

• Schedule and check in 300-500 employees on event days and attend to arising issues including alcohol

violations, first aid issues, safety compliance, and overall employee welfare.

• Successfully train over 500 employees in company procedures as well as customer service.

• Respond to union-related issues and maintain seniority information for over 300 employees and schedule accordingly based

on their seniority.

• Maintain FOCUS incentive program which recognizes and rewards employees for exceeding customer service standards in

five different areas upon completion of their training.

Education:

Johnson & Wales University; Denver, CO

Bachelor of Science – International Business Degree 5/06

Associates of Science – Marketing Degree 05/05

Concentrations in Human Resource Management and Leadership

3.86/4.0 Summa Cum Laude, Chancellor’s Scholarship, and Dean’s List

Study Abroad (England, Germany, Belgium) Fall 2005

Accreditation and Associations

Senior Professional in Human Resources June 2011

Central Dakota Human Resource Society (Membership Chair), Society of Human Resource Management, Young Professionals Network,

Junior Achievement Volunteer, Leadership Bismarck-Mandan (selective program run through Chamber of Commerce), NDACP (North

Dakota Association of Care Providers) HR Committee co-founder



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