Elsa M Gonzalez

**** *.* *** ******, Miami, Florida, 33144

Phone No: 305-***-****

Email: acapqq@r.postjobfree.com

OBJECTIVE

To obtain a challenging position in a professional environment with the opportunity for growth in

the Hospitality & Management Industry.

SUMMARY OF QUALIFICATIONS

• Personable and flexible; work extremely well with co-workers.

• Able to accept responsibilities in a fast-paced, high-volume atmosphere.

• Skilled at building positive relationships and communicating well with others.

• Five years of work experience in the Hospitality/Entertainment Industry

WORK HISTORY

Front Desk Agent December 2012- Present

First Service Residential Brickell, Florida

• Daily interaction with tenants/owners of building.

• Taking responsibility for any complaint that there may be concerning residents in the building.

• Purchase/Receiving packages and mail, accurately logging in the computer system.

• Properly handling of the cameras in the building as well as the fire panels.

• Working with contractors/visitors who arrive to do work in the building.

Personal Vacation Planner November 2011- June 2012

Carnival Cruise lines/Seabourn cruise lines Doral, Florida

• Involved in the involvement of booking future reservations for cruise line customers.

• Working with customer in a call center atmosphere.

• Being able to get deposits on bookings and up sale with airfare, shore excursions, and hotels sales to

make complete cruise booking.

• Record guest comments or complaints, referring customers to managers as necessary

• Once a month take measurements on cruise cabins and record for any future references.

Front Desk agent October 2009-November 2011

Sonesta Bayfront Hotel & Suites Coconut Grove, Florida

• Greeted all guests in a courteous and professional manner.

• Issues room keys and escort instructions to bellhops.

• Kept records of room availability and guest accounts using computers.

• Contacted housekeeping or maintenance staff when guests reported problems.

EDUCATION

Miami Dade Community College, Miami, FL

Associates in Art, August 2014

REFERENCES

Available on Request

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