Dawn Tomlin
Jacksonville, FL 32205
acaple@r.postjobfree.com
Professional Summary:
Capable, efficient, detail oriented individual with highly developed interpersonal and communication skills.
Reputation for outstanding leadership in customer service to maintain integral client vendor relations in a fast
paced, high-energy environment. Solid professional experience has enabled me to perform well within a group
matrix and individual level.
Work Experience
Inside Sales Representative
TooJay's Corporate Office - West Palm Beach, FL 01/2013 to 08/2013
Make manual outbound calls to business owners offering promotional discounts for their catering needs.
Schedule appointments for the catering field reps to close luncheon deals.
Mail out menu's and coupons for marketing as to generate more leads and up sale new gourmet dishes to add
more accomplishment to the company goals.
Telemarketing
Warranty Servicing Center - Jacksonville, FL 03/2008 to 02/2010
Sold car warranty services and extensions by making outbound calls to new customers. Assisted each call with
outstanding customer service, rebuttals and strong closing skills.
Over accomplished and achieved daily, weekly and monthly sale goals as well as promoted new products to
current customers.
Collector
First Security Mortgage - Jacksonville, FL 04/2005 to 03/2008
Controlled delinquent mortgage accounts by handling a high-volume of outbound calls. Demanded full
payment by phone. However, if need negotiated payment arrangements to bring the account out of
delinquency. Resolved and addressed conflicts by making independent decisions on the accounts. Educated
mortgage holders of their account status and overdue fees.
Collector
GMAC Financial - Jacksonville, FL 02/2002 to 02/2005
Controlled delinquent car note accounts by handling a high-volume of outbound calls. Negotiated payment
arrangements to bring the account out of delinquency. Skip traced account past 120 days and reposed.
Education:
High School Diploma in Economic 1998
Sandalwood High - Jacksonville, FL