Shanreka Chery

acapib@r.postjobfree.com

786-***-**** or 786-***-****

OBJECTIVE

To obtain a challenging position that will utilize my previous experience and spatial abilities

EDUCATION

Florida A&M University Tallahassee, FL

Bachelor of Science Graduated

EXPERIENCE

Sudsies.com Miami, FL

Customer Service Representative Present

- Satisfy customer needs

- Handle drop-off and pickup

- Create invoices for incoming orders

- Tag the garments

- Assemble the orders once cleaning is finished

- Clean work area

Kids on a Rise Miami, FL

Serve as an Administrative Assistant 08/2009-03/2010

- Job duties were scanning and uploading of documents not yet entered.

- Heavy filing, open mail, data entry, research, inventory

- Interact with supplies, copy data and highly organized. Matching purchase orders with

delivery tickets

- Answer phones provide customer assistance in response to inquiries.

- Open and route incoming mail, answer correspondence, and

- - Prepare outgoing mail, maintain office files. - Refer to appropriate personnel as needed.

- May investigate customer complaints, may adjust complaints

- Maintain office supply inventory, order and stock supplies as needed.

Florida A&M University Student Health Service Tallahassee, FL

Health Care Administrator 05/2007- 08/2009

- Develop annual health promotion calendar • Select and order brochures

- Research SHS/clinic history • Review forms for compliance

- Respond to requests for information, forms, and immunization records

- File records • Answer phones and fax materials

- Record retrieval and filing • Create charts for new patients

- Schedule patient appointments • Copy clinic and administrative forms

- Revise patient financial assistance application • Assist Office Manager to develop medical

supply inventory list

Target Tallahassee, FL

Customer Service/Sales Associate/HR Assistant 06/2005- 08/2007

Ensure that each customer receives outstanding service by providing a friendly

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environment, which includes greeting and acknowledging every customer, maintaining

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solid product knowledge and all other aspects of customer service. • Maintain an

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awareness of all promotions and advertisements.

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Assist in floor moves, merchandising, display maintenance, and housekeeping

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Assist in processing and replenishing merchandise and monitoring floor stock.

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Aid customers in locating merchandise. • Communicate customer requests to management.

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Assist in completing price changes within the department.

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Participate in year-end inventory and cycle counts.

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Assist in ringing up sales at registers and/or bagging merchandise.

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Any other tasks as assigned from time to time by any manager.

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Human Resources Assistant

- Researched and evaluated management practices, training and development programs,

leadership principles and employee relations in international human resources department.

- Assisted managers with hiring procedures, screening of candidates, coordinating interviews.

G.W. Carver YMCA Miami, FL

Counselor May 2003-2004

- Tutored 1st graders consisting of group of 15 - Supervised children during after care

- Have complete knowledge of emergency procedures appropriate for the site to ensure the

safety of the children and record as required

- May be responsible for monitoring child records, attendance records and sign in/out sheets

- Ensure quality control standards and participants safety

- Treat all children, parents and staff with dignity and respect

- Follow age-appropriate discipline policy

- Interact with the children and provide positive role model during all activities

- Be dependable, punctual and organized

- Be responsible for the appearance and cleanliness of the learning environment of the site

- Take the initiative to do what needs to be done

- Maintain a professional demeanor

Language

Bilingual English, Haitian Creole, working knowledge of French

SKILLS

Possess solid computer skills.

Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel,

WordPerfect, Microsoft Word, Power point, Ability to train, motivates, and supervises customer

service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and

filings, and maintain/update accurate inventories.

REFERENCES AVAILABLE UPON REQUEST

Bachelor

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