Anupama Balakrishnan

713-***-****

Objective:

Self-motivated software quality assurance professional seeking an exciting

position with the opportunity to constantly learn and apply new skills in a

fast paced environment, to train, mentor and lead co-workers.

Summary:

. 15+ years experience implementing and improving the quality

validation process in health insurance, e-commerce, client/server

and security applications under Windows and Unix environments

. Extensive experience in managing & mentoring personnel and managing

projects

. Proponent of Continous Improvement processes.

. Strong soft skills including adaptability, flexibility,

assertiveness, and ability to prioritize.

. Comprehensive experience with various types of testing including

White box, Black Box, Regression, End to End, Unit, System,

Integration, UAT, Batch Testing.

. Hands on experience in developing test plans, test cases and

execution for waterfall and Agile(Rally - scrum)

. Experience with Rational & Mercury products

. Developed applications and tools in Java, C++, XML, and Visual

Basic

. Very strong database experience with Oracle, SQL Server and MS

Access

. Excellent communication, analytical, problem solving, trouble

shooting, prioritizing and interpersonal skills.

. Experienced in using Microsoft products(excel, office, power point)

for Metrics, Estimates, Status Reporting

EDUCATION / CERTIFICATIONS:

Bachelor of Engineering (Electronics and Instrumentation)

United Health Group IT

Senior QA Consultant: Medicare Administration Plan System (MAPS), iEnroll,

ORS Jun'07-tildate

MAPS is intended to be a central repository of group and benefit data for

the Medicare and Retirement Business. The DB stores current and historial

information of benefits offered from 2007. The system was built to be a

pantry of benefits as filed with CMS for use by function and systems. The

releases of this application are usually regulatory in nature, catering to

the compliance requirements from CMS

iEnroll as the name indicates an application that can process enrollment

from a variety of inputs, including FieldSales, Telesales, Offline,

Enrollment Specialist and eModel. iEnroll releases need to accommodate the

changes required for regulatory compliance from CMS.

Online Routing System (ORS) is a Mainframe application which is the central

repository for all issues. ORS comprises of Foundation Frameworks which

provides development and support services for middleware that acts as

conduit from front end applications to back end legacy systems.

Responsibilities:

. QA & Project Management for multiple applications in a fast-paced

environment

. Requirement & Gap Analysis for server-baed healthcare applications

. Lead the Testing efforts for server-based healthcare database

independently, involving benefits, policies.

. Author of QA Project Plans

. Created the QA Test Plans by Release

. Managed and coordinated Integration and User Acceptance Testing

. Managed the projects for all Deliverables for all Releases

. Owner for the MAPS Automation efforts

. Identify Risks by Release and formulate mitigation plans

. Implement and monitor regularly to ensure the quality policies &

processes are implemented and executed

. Provide and track project estimates

. Provide demand vs resource forecasts to upper management

. Monitor the time sheet system(plan view) to accurately reflect demand

and capacity for all the applications

. Analyzed and implemented processes to meet the goals of the team

. Extensive experience with relational data, trouble shooting, analyzing

for proper uses

. Champion of continuous improvement

. Follow up and follow thru' to ensure all testing milestones are met

and all artifacts are delivered on time

. Involved in the Requirements, Design and Test Case walk thru's

providing valuable feedback to deliver a better product

. Coordinate Team Meetings with offshore.

. Actively work with offshore and onsite resources to ensure a quality

product is delivered

. Created Test Cases in Mercury Quality Center for the Interface(EDI) &

Reports(Business Objects)

. Defect tracking using Team Track Incident Management System

Environment:

.NET, Windows 2000/NT, MS SQL Server, HP Quality Center 9.2/ALM, Team Track

Incident Management System, Rally, Sharepoint, Application Development

Repository(ADR).

Ovations Nov'04-May'07

Sr. QA Consultant: Ovations Admin Platform

A decision was made to move the SRS business and EverCare business of

Ovations from the existing COSMOS application to Peradigm. To support the

existing business and to accommodate for future business' about 100 batch

Interfaces and 41 real time Interfaces had to be re-developed.

Responsibilities:

. Project management for multiple customer and release schedules for

all QA testing

. Build process controller for installing and releasing code for the

QA environments using Computer Associate's Harvest Change Manager

and coordination with various project plans

. Manage day-to-day QA activities

. Coordinate testing efforts for server-based healthcare database

. Developed a Document Compare tool to aid in testing the Outbound

Interfaces.

. Evaluated several File Generation Softwares to generate Inbound

Files.

. Owner of the Master Test Plan for the Provider Functionality and

the Release Test Plans

. Created Test Cases in Mercury Quality Center for the Interface(EDI)

& Reports(Business Objects)

. Execute tests and verify results using tools including PL/SQL, Unix

vi editor, and Edifecs SpecBuilder software for Provider, FSDB

Claim and Enrollment Interfaces

. Defect tracking using Team Track Incident Management System

Environment:

Java1 3.1, Windows 2000/NT, Unix, F-Secure Client, Peradigm 2.4, Oracle, Pl-

Sql Developer, SpecBuilder6.1, Mercury Quality Center 8.2, Team Track

Incident Management System.

LINX Project

QA Consultant: United Behavioral Health May'04-Sep'04

The LINX project of UBH was aimed at bringinng together the various systems

that UBH currently have to run their business. Funcitonality from CMM, CBMS

and RIOS were migrated in stages to the LINX application.

Responsibilities:

. Developed a framework

. Data Migration Testing using the framework

. Involved in Regression Testing of Letters generated to members and

providers

. Black Box testing of some features

. Extensively used Microsoft Query

. Defect Tracking with Merant Tracker

Environment:

Java1.3.1, Windows 2000/NT, Sybase, Microsoft Query, Merant Tracker8.0

LPIPR (Lifetouch Publishing Inc., Production Replacement)

Jan'04 - Apr'04

Lifetouch Publishing, Edina, MN

LPIPR: The current information system, LPIP, was programmed in the UNIFACE

programming language and was written using a client-server model. The

replacement system will need to operate within the new Lifetouch corporate

standard environment. This environment entails Sun/Solaris box as the

hardware, WebLogic as the web application server, and Oracle as the

database. Other requirements include that it must be a web-based

application and provide remote accessibility for the sales force

Responsibilities:

. Performed all QA activities and was the single point of contact for

all testing activities

. Involved in Regression testing of Order Management using WinRunner

7.5.

. Developed Integration Test Plans from UML Diagrams

. Involved in Data validation Testing for Order Management

. Involved in Functionality Testing for Order Management

. Did WEB Testing using IE6

. Tested application on Oracle 9.02

. Extensively used Bugzilla

. Represented various meetings for QA issues with various levels of

management in organization.

Environment:

WinRunner7.5EJB, UML, Java, JavaScript, Struts, Windows 2000/NT, Sun

Solaris, Oracle 9.02, Bugzilla

Tree Management Sub-System Jul'01

-Dec'01

3M Corporation, St. Paul, MN

Environment: Jdk1.3, UML, WebSphere Application Server, Rational Rose2000e,

WebSphere Application Developer1.0, Windows 2000, SQL Server 8.0, Visual

Source Safe

Blackhog Integration Project: (B2B Application)

Dec '00 -May '01

Blackhog, Sunnyvale CA

Environment: jdk1.3, XML, WebLogic Application Server 5.1, WebLogic

Collaborate 1.0, Silk Radar2.1, Rational Rose2000e, Xerces Apache Parser,

XML Spy3.5, UltraEdit32, CVS, Windows 2000, UNIX (Sun Solaris 5.7)

E-TranZax Jun '00 - Oct '00

Environment: Rational Pure Coverage, Visual Basic, C++, MS-SQL, MTS,

Windows, UNIX, Visual Source Safe, Visio 2000.

Transform Model Oct '99 -

May '00

Unisys, Mission Viejo, CA

Environment: Java, WebLogic Application Server, C++, UREP, NXSoftTerm

Emulator and various Attachmate Emulators. UNIX

Loan Management Nov '98 - Sep'99

Environment: RPG/400, Visual Basic, DB2, Crystal Reports, Silk Test,

OS/400, Win NT

IOB Automation July

'98 - Oct '98

Environment: SilkTest, Java, Java Servlets, Oracle and Windows NT.

Human Resource Controller Mar'98 -

May'98

Environment: JDK1.1, Servlets, JDBC, Windows NT, MS-SQL

M-FORMS SYSTEM-AN INVENTORY MANAGEMENT SYSTEM Oct '97 - Jul'97

Environment: Visual Basic 4, Oracle and WindowsNT

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