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Customer Service Project

Location:
Miami, FL
Posted:
November 04, 2013

Contact this candidate

Resume:

NIDHI UDAWAT

Email: acapha@r.postjobfree.com

Business Analyst

Mobile: +1-786-***-****

**** ************* **** *** ***

+1-786-***-****

Miami 33172 FL

Masters Of Computer Application

Bachelors Of Computer Application

ACADEMIC QUALIFICATIONS

Exam Board/University Year of Passing

Masters Of Computer

Rajasthan University, India 2009

Application

Bachelor Of Computer

Rajasthan University, India 2006

Application

ACADEMIC AND PROFESSIONAL DISTINCTIONS

Successfully completed Search Engine Optimization Training from Doral Chamber Of

Commerce, Doral, Florida.

Successfully completed ASP.NET certification.

Extensive experience with multiple clients in the US.

Won several Rewards and Accolades for the achievements and milestones.

Appreciation from Client Side, Onsite as well as Offshore Managers.

Consistent Academic Performance throughout academic career.

SUMMARY OF WORK EXPERIENCE

Business Analyst

January 2013- September 2013

Universal Software

Business Analyst May 2012 – December 2012

Ncode Technologies

Business Analyst February 2011 – May 2012

Eminent System

System Analyst

July 2010 – January 2011

HCL Technologies

Ltd.

Project Trainee

Department Of IT

July 2009 – November 2009

And Communication,

Jaipur

Email: acapha@r.postjobfree.com

Roles/ Mapping users and business processes, gathering and documenting

business and technical requirements, assessing technical constraints

Responsibilities:

and considerations, and creating functional design

Produce high quality documentation that includes but not limited to:

Vision Documents, Functional and Non-functional Requirements

Documents, Use Cases, Data Flow Diagrams (DFD’s), Entity

Relationship Diagram (ERD’s) and Test Cases

Communicating with stakeholders and effectively present solutions will

be crucial to ensuring the success of the engagements

Working closely with clients and demonstrating functional and technical

knowledge to ensure that the work products and deliverables are of the

highest caliber

Analyze and map processes (current state/future state)

Communicate with various business units and project teams to identify

interdependencies and resolve issues

Report status and issues to the Project/Reporting Manager(s).

Responsible for identifying the business needs of their clients and

stakeholders, to determine solutions to business problems that enable the

organization to achieve its goals.

Under supervision, acts as a liaison between the client and

stakeholders with the solution team

Responsible for the management (eliciting, analyzing, communicating,

validating and updating) of all technical and business requirements.

Under supervision, is responsible for facilitating joint application

design and brainstorming sessions with the respective team members

and Subject Matter experts.

Responsible for designing appropriate system process flow(s) and

report layouts to support business solutions based on requirements

gathered with guidance from Supervisor.

Responsible for ensuring that the product is built according to the

requirements and specifications, regardless if the solution is built in-

house or by a vendor.

Designing, documenting, communicating and executing the test plans

agreed upon to certify adequate functionality of technological solutions in

order to guarantee the quality of the product.

Overseeing and managing the Quality Assurance activities by

facilitating all testing aspects such as coordinating the logistics and

availability of the test environment, assisting business stakeholders with

User Acceptance Testing, defect reporting and ensuring proper resolution

of new or enhanced applications.

Responsible for managing small to medium extended requests including

ESRs, which includes the scope, requirements, testing and coordination of

these requests into production.

Identify, capture and design business processes while analyzing

problems and recommending solutions

Coordinate system testing cycle, issues tracking and resolution

Communicate effectively both orally and in writing to management,

team members, business and technology professionals

Estimate, plan, schedule, organize, coordinate, and execute activities

Effectively manage multiple assignments and priorities

Email: acapha@r.postjobfree.com

Business and In-depth knowledge of the tools, processes and methodologies for all

phases of the Software Development Lifecycle, as it the ability to work

Technical

independently.

Expertise:

Proficient in Microsoft Office Applications specifically Excel, Word,

Outlook and PowerPoint.

Proficient in designing appropriate system process flow(s) and report

layouts to support business solutions based on requirements gathered

Proficient in MS Visio

Highly proficient in Use Case Modeling.

Experience working in an Agile environment

Performing requirements modeling using activity diagrams, sequence

diagrams, state diagrams, data models, wireframes and prototypes.

Strong experience on RFP (Request for Proposal) work

Experience in creating test case documentation and document defects

using HP Quality Center (QA Complete, Test Complete and Load

Complete).

Advanced skills with SQL, ASP. NET, PHP, NopCommerce, Joomla,

Visual Basic and Project tools.

Experience in Navision ERP

Strong experience with SharePoint

Strong presentation skills

Excellent interpersonal, business communication and writing skills

Customer-focused with high quality standards

Strong technical background and track record of completing top quality

deliverables under tight deadlines

Extensive experience writing user stories

Excellent verbal and written communication skills, problem solving skills,

attention to detail, interpersonal skills and the ability to interact

professionally with a diverse group of executives, managers, and subject

matter experts

Strong ability to work independently and manage time

Strong leadership and mentoring skills necessary to provide support and

constructive performance feedback

Strong knowledge of requirement elicitation, design techniques and

principle involved in production of drawings and models

Strong analytical and product management skills, including a thorough

understanding of how to interpret customer business needs and translate

them into application and operational requirements.

Organization Name: Universal Software

Role: Business Analyst

Client: Builder Workbench LLC

Location: Hamlin, PA, USA

Duration: January 2013 to September 2013

ROLE/RESPONSIBILITIES

Handling various activities of the project like information gathering, analyzing the information

gathered

Email: acapha@r.postjobfree.com

Gathering requirement from the customer.

Preparing business requirement document and convert business requirements into functional

specifications.

Developed use cases from requirements and created UML diagrams such as use case diagrams, activity

diagrams and sequence diagrams.

Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagram (ERD’s).

Managed schedules and collaborated with different teams working on the project.

Helping the organization to achieve cost-effective production and making sure - great quality,

efficiency and satisfied customer service.

Documenting the functional/business requirements.

Preparing the functional design document.

Working with Technical team to determine the solution and feasibility.

Preparing the wireframes for the requirements.

Helping to determine time and cost estimates.

Organization Name: NCode Technologies Inc.

Role: Business Analyst

Client: Nova Technologies

Location: Panama City, FL, USA

Duration: May 2012 to D ecember 2012

ROLE/RESPONSIBILITIES

Gathering requirement from the customer.

Preparing business requirement document and convert business requirements into functional

specifications.

Developed use cases from requirements and created UML diagrams such as use case diagrams, activity

diagrams and sequence diagrams.

Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagram (ERD’s).

Managed schedules and collaborated with different teams working on the project.

Helping the organization to achieve cost-effective production and making sure - great quality,

efficiency and satisfied customer service.

Organization Name: Eminent System

Role: Business Analyst

Client: LionBridge

Location: Waltham, MA, USA and India

Duration: February 2011 to May 2012

ROLE/RESPONSIBILITIES

Business operations and helping the organization to achieve cost-effective production with increased

quality, efficiency and satisfied customer service

Documenting the business processes by identifying the requirements

Taking an active part in data and business modeling.

Organization Name: HCL Technologies Ltd .

Email: acapha@r.postjobfree.com

Role: System Analyst

Location: Noida, India

Duration: July 2010 to January 2011

ROLE/RESPONSIBILITIES

Responsible for scoping the business requirements and developing technical solutions.

Responsible for all aspects of the project: business analysis, planning, management, stakeholder

engagement and risk management.

Studied and analyzed applications /requirements and brainstormed to gather effective requirements

for the system.

Interviewed business users to gather requirements and analyzed the feasibility of their needs by

coordinating with the technical team.

Used MS Visio to create process flowcharts and work flow diagrams.

Organization Name: Department of IT and Communication

Role: Trainee

Location: Jaipur, India

Duration: July 2009 to November 2009

ROLE/RESPONSIBILITIES

Designing the web page using controls.

Generating the reports for various departments using Sql query.

Testing the modules.

PERSONAL DETAILS

Spouse’s Name Alok Mathur

13th November 1985

Date of Birth:

Permanent Address: 9521 Fontainebleau Blvd Apt 332 Miami 33172 FL

I have a valid Employment Authorization Document (EAD)

Email: acapha@r.postjobfree.com



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