720-***-**** • acapbm@r.postjobfree.com

**** *. ******** ****, #**** • Irving, TX 75039 •

Career Objective

Operations Management

Professional Summary

Accomplished and articulate professional with over 15 years of progressive experience in the package/freight delivery industry;

well-versed in utilizing pragmatic approaches to get results that drive operational improvements; skilled in vendor negotiations,

proven ability to control costs while improving standards of performance and quality within the operation; task-oriented problem

solver with specialties in developing and implementing efficient operations that increase profits; skilled in mentoring groups of

service managers to become better leaders; known for outstanding customer service with exceptional interpersonal and

communication skills; well respected by peers, subordinates, and executive management.

Areas of Expertise

• Communication / Facilitation • Strategic / Tactical Operations • Human Resources / Staffing

• Business Management / Leadership • Budgeting / Financial Planning • Educator / Developing People

• Passionate / Driven to Succeed • Influential / Negotiation • Motivator / Team Building

Professional Experience

FEDEX GROUND PACKAGE SYSTEM, INC., Irving, TX 2012 to

2013

LINEHAUL OPERATION COORDINATOR

Under instruction of Central Dispatch and terminal operations management, provided direction and coordination of loads within a

specified region of the company; coordinated and directed freight patterns and load instructions in specified terminals; monitored

movement and use of linehaul equipment within the system; managed human resources activities of staffing, training, and

employee development to ensure effective, timely, and safe transportation of freight along linehaul routes; collected, reviewed,

and analyzed linehaul activities and load reports to determine the group’s progress and efficiencies toward required goals and

objectives; conferred with linehaul and terminal management to review achievements and to discuss changes in linehaul

activities; worked to improve operational efficiencies while reducing costs.

Significant Achievements:

1. Designed and developed a comprehensive, detailed user manual which effectively organized daily work schedules and

activities.

2. Led a quality assurance team involved with improving station cube utilization resulting in a 12% gain in space

availability within storage areas.

3. Developed and implemented a continuous improvement plan.

4. Developed and implemented long-range goals for the terminal/region within the framework of the company and regional

linehaul goals.

5. Received outstanding performance review after only 8 months in this position.

FEDEX GROUND PACKAGE SYSTEM, INC., Henderson, CO 2011 to

2012

OPERATIONS MANAGER

Donald C. Benson • 720-***-**** Page 2 of 3

Accountable for overall organization and management of the operation and staff, including the assurance of compliance with all

applicable laws, regulations, and FXG policies and procedures; developed and executed operational budgets, forecasting

statements, cost and product analyses, product usage reports, and contract negotiations; maximized the value of the asset base

while ensuring a tight control on operational costs; established operating procedures to ensure efficient package sortation;

assigned and managed employees to ensure efficient sortation of packages through the facility; minimized operational cost and

maximized operational quality, including the movement, tracking and administration of trailers; developed and implemented a

policies and procedures manual; recruited and managed Hub Leads and Package Handlers; trained new employees regarding job

duties, expectations, SWAK, hazardous materials, and general dock safety; mentored other operations managers; analyzed

operational performance through direct observation and interpretation.

Significant Achievements:

1. Attained district KPI goal of reducing overtime by 8%.

2. Built Quality Action Teams (QAT) to develop and implement strategies and plans that addressed an employee retention

problem (Denver hub had been in the bottom half of the Mid-America region prior to my arrival). Secured the

involvement of employees and upper management in the solution. Overall result: Reduced employee turnover by 15%

annually and awarded for having the largest hub in the district with the greatest employee retention.

3. Developed several programs to recognize and reward employees for their contributions.

MONARCH HEALTH SCIENCES, Salt Lake City, UT 2007 to

2011

OUTSIDE SALES SPECIALIST

Enhanced career by adding sales leadership experience; achieved maximum sales profitability, growth, and account penetration

within assigned market segment by effectively selling company nutritional products and related services; researched sources for

developing prospective customers and for information to determine their potential; contacted prospects and made in-person visits

to present and market products; cultivated relationships to secure continual sales; planned and organized personal sales strategies

by maximizing the return-on-time investment for the segment; kept abreast of product applications, technical services, market

conditions, competitive activities, and advertising and promotional trends by reading pertinent literature and researching

competition.

Significant Achievements:

1. Increased corporate sales and profits year over year by an average of 7% to 10%.

2. Maximized the value of company products through repeat sales as validated through active account metrics.

3. Built a strong sales support system with a team of 50 sales professionals for long-term business success.

WIS INTERNATIONAL, Salt Lake City, UT 2006 to 2007

INVENTORY / AREA MANAGER

Recruited, hired, and supervised a team of 60 to 85 inventory counters in the states of Utah, Idaho, and Wyoming for a leading

provider of outsourced inventory data collection, verification, merchandising, and analysis services; conducted and reconciled

annual physical and perpetual inventories against compliance audit standards for a variety of apparel, convenience, large

department and discount, drug, and specialty stores; employed structured project management techniques to all merchandising

projects; built relationships with customers by discussing their needs, handling issues, and resolving concerns quickly; recruited,

hired, and trained staff.

Significant Achievements:

1. Performed a comprehensive budget and cost analysis for current and future projects comparing pay rates and

compensation levels of surrounding companies that offered similar services to address a severe turnover problem.

Presented findings and a recommendation to corporate leadership. Result: Secured pay increases per employee averaging

$1.00 per hour significantly reducing turnover.

2. Improved overall inventory count accuracy by 10% based on critical elements.

3. Achieved long- and short-term financial goals for the station.

Donald C. Benson • 720-***-**** Page 3 of 3

FEDEX, Denver, CO 1999 to 2004

OPERATIONS MANAGER

Promoted to Operations Manager based on outstanding performance; monitored processes and procedures of the operation and

created strategies to improve them; earned the respect and trust of employees and senior management; confirmed compliance with

federal, state, and local rules and regulations; directed daily activities of 35 hourly service agents and couriers; accountable for

overall hub profitability, customer service, and quality control; analyzed and implemented cost containment measures for

customer service, road, and administrative hours; assisted other station managers in analyzing budgets and implementing cost

management strategies; implemented an empowerment team designed to share authority and responsibilities with staff and direct

reports.

Significant Achievements:

1. Increased productivity by an average of 10% each year.

2. Reduced on-road hours by 15%.

3. Selected by the Regional Director to guide and mentor managers in other larger district stations toward increasing

profitability and meeting KPI goals.

FEDEX, Riverton, WY 1997 to 1999

STATION MANAGER

Directed day-to-day operations of two western Wyoming station locations along a 400-mile radius; involved directly with

increasing revenue and resolving problems at the terminal; analyzed budgets to develop spend plan related to vendor contracts,

payroll, and other expenditures; interacted with several cross-functional teams of engineers, senior managers, and other station

managers to proactively address issues and implement solutions; revised, interpreted, and enforced corporate policies and

procedures; maintained strong vendor relationships.

Certifications and Awards

• Certified in Defensive Driving, FedEx Ground, Irving, TX 2012

• Certified in Management Safety, FedEx, Denver, CO 2004

• Received numerous “Bravo Zulu” awards from FedEx Ground (for outstanding performance beyond normal job

expectations)

• Received STAR Award (second highest honor achievable at FedEx) which recognizes an outstanding manager who has

enhanced service and profitability and who exemplifies the spirit of teamwork

• Honored as “Manager of the Month” 5 times over as Operations Manager at FedEx, Denver, CO

• Volunteer, FedEx Ground Cares-Community Service, 2011-2013

• Volunteer, FedEx Cares-Community Service, 1997-2004

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