Vanessa G. Hairston
*** ****** ****, ***. *-F ( NEW ROCHELLE, NY 10805
acap9r@r.postjobfree.com ( 914-***-**** (H) or 914-***-**** (C)
. HIGHLY SKILLED AND TECHNICALLY SAVVY JUNIOR IT PROJECT
MANAGER/BUSINESS ANALYST. ON-TRACK FOR PMP CERTIFICATION WITH
OUTSTANDING CONTRIBUTIONS IN SYSTEM DEVELOPMENT LIFECYCLE AND SYSTEM
MIGRATION TRAINING AT FORTUNE 500 COMPANIES ON A GLOBAL SCALE.
. Excel in a leadership role and work well with peers, cross functional
teams, executive management, key decision makers, vendors, and all end
users on multimillion dollar projects. Deep and rich knowledge of E-
Commerce, Waterfall, Agile, and Scrum Methodologies.
. Practiced in clarifying client business requirements, performing gap
analysis between goals and existing procedures/skills sets, and
designing process and system improvements to grow productivity and
reduce cost.
. Support training initiatives for advisory purposes to all end users
and company employees to ensure their understanding of new products
and service rollouts available on company platforms. Support end
users in core applications and tools, for smooth adoption, build
skills, and maintain proficiency in understanding new systems platform
standards, requirements and strategies.
. Articulate communicator with a passion for technology and system
training, testing (EUT & UAT testing), migration, and implementation.
. Recognized for phenomenal project management contributions delivering
multiple, concurrent software projects on-time and within budget.
CORE COMPETENCIES
Process Analysis & Redesign ( Project Management &
Tracking ( Project & Delivery Methodologies ( System Solution Architectures
( System Testing ( End User Training ( Team
Building & Leading Cost Estimates ( Resource Management ( Spreadsheet
Management ( Database Management Vendor Relations (
Customer Service & Client Relations ( Process Improvement
EMPLOYMENT HISTORY:
AMEX, New York, NY (4/2013 - 5/2013)
Project Manager/Business Analyst - iExcellence Mobile Governance Team
. Responsible for UAT test reviewing of Agile Methodology developed
digital strategy, standards and content requirements of mobile
applications, and website projects globally to ensure projects are
aligned with enterprise design, usability and technology standards
within our defined service level agreements.
. Liaised with key subject matter experts and global business partners
to identify opportunities to improve the efficiency of the iExcellence
review process and enhance our existing digital standards.
. Worked closely with iExcellence colleagues fostering effective working
relationships to ensure awareness of the iExcellence processes is high
among business partners, technology and agencies.
. Built strong relationships across global business partners, markets
and agencies, along with the ability to identify solutions and solve
problems.
. Reviewed projects with budget requirements/limits installed for all
projects submitted into the Mobile Governance Team Portal for
approval.
. Assisted in the development & maintenance of team communications,
training materials and documentation as needed for the team.
. Managed reporting packages, scorecards and ad hoc analysis as needed.
. Team lead for audits and any materials related (i.e.: checklists) to
ensure that the process meets regulatory standards and compliance.
. Documented business requirements and assisted in the user acceptance
testing for system/process improvements.
Thomas Publishing Company, New York, NY (2/2013 - 4/2013)
Project Manager
. Managed and coordinated high volumes of project management activities
simultaneously that supported the creation and launch of client
website solutions for a high volume of projects.
. Performed all internal and external client facing communication tasks
during each phase of web solution projects, website content definition
and collection, website construction and launch.
. In a timely manner helped web solution clients in creating and
placement of content during the implementation phase of various
projects, along with helping clients with website formats and design
structures.
. Gathered, organized, documented and distributed web solution content
materials and direction to the Design teams.
. Communicated appropriately with all stakeholders during the
implementation phase of web solution projects.
. Provided clear project status and requirement information to internal
and external customer parties at defined intervals and upon request.
. Ensured target deliverables and completion deadlines were properly
monitored, managed and communicated.
. Escalated issues and topics as needed to management.
. Assisted in defining and refining web solution project management
procedures, tools and policies.
. Provided direct project and task support to management on an as needed
basis.
. Stayed abreast of the most up to date website solution techniques,
goals and quality standards.
Unilever, Trumbull, CT (8/2012 - 9/2012)
Project Manager
. Supported very busy Sr. Program Manager who dealt with high visibility
Projects/Programs on a global basis.
. Worked in a complex, global organization with many stakeholders, and
supported project management initiatives daily.
. Helped maintain all projects/programs on a daily basis by uploading
project action items, approvals, sponsors, risk, issues, PM
Risks/Impact,
and probability factors, possible vendor supporters, discussions,
change requests, project documentation, etc. (using Clarity)
. Attended, conducted meetings, and took minutes.
. Communicated with all stakeholders and kept everyone in the Program
moving forward.
. Maintained and handled multiple project initiatives.
Law Offices of Jason B. Kessler, Esq., New York, NY (4/2012 - 6/2012) &
(10/2012 - 12/2012)
Project Manager
. Provided legal support regarding all project initiatives relating to
various personal injury matters.
. Handled all clients, client calls on a daily basis, managed and
maintained all court filings, motions, conference calls, all
additional litigation, scheduled all in person client meetings,
maintained the court's calendar for all court appointed conference
meetings scheduled of all opposing parties with the Judge's, EBTs
(Examinations Before Trial), hearing notices, and all additional
client related matters.
. Documented all processes relating to all client legal matters, and
managed all office managerial related matters within the firm.
Morgan Stanley Smith Barney, New York, NY (5/2011 - 9/2011)
Project Manager
. Provided corporate IT applications support for products and services
development.
. Assisted training teams as a Project Manager during Morgan Stanley and
SmithBarney's deployment, integration, and conversion efforts to merge
both technologies into the MS360 platform to the new 3D Client
Performance Conversion Platform.
. Managed other multiple IT application projects simultaneously. Tracked
and reported on open, pending, and closed training engagements.
. Handled 20+ training work streams that included management of project
contacts, status updates, and calendar maintenance and documented and
reported on all initiatives.
. Trained/supported Financial Analysts (FA's) and Client Analysts (CA's)
on new applications to assist Private Wealth Management clients
throughout corporate merger.
. Advised end users on Desktop Application rollouts; created, revised,
and updated Recorded Trainings and Quick Reference Cards for global
training.
. Created training materials, demonstrated products and services, and
attended Virtual Conference Training Platforms with Remote Desktop
availability for information sharing and response to end user
requests.
. Collected, maintained, and supported all documentation, project
content, and deliverables for T3 System Conversion Planning and
various Project Management Training rollouts related to T3 System
Conversion.
Grey Global Group, New York, NY (8/2010 - 3/2011)
Assistant Project Manager
. Supported project management initiatives for IT Division and Software
Implementations within GREY, G2, and Cohn & Wolfe.
. Reported on project stages, metrics, and minutes to Senior Project
Manager and Senior CIO.
. Collected and maintained MS SharePoint project documentation
deliverables.
. Participated in risk management and administrative duties, tracked
project plans and progress reports, and maintained companywide
requirements documentation that included MS Visio with process flow
diagrams, system test plan documents, system requirements, system test
results, and UAT scripts and project reports.
. Worked closely with Project Manager, key stakeholders, and QA Managers
on business processes and system workflow.
. Supported advertising and marketing initiatives with CIO and Senior
Project Manager of IT Division on systems migration from GFMS
homegrown accounting system that resulted in BrandOcean (i.e., an
accounting system conversion from Donovan Data Systems (DDS)).
. Participated in pertinent business meetings with executive and
managerial staff and brainstormed with stakeholders and SME's on new
applications, system functionality, testing, and implementation.
. Managed and maintained corporate wide project end-user system
evaluations; communicated and organized systemic software application
installations for all end-users.
. Authored, generated, and administered companywide surveys on new
platform implementations for enhanced IT services.
. Trained cross functional staff from various departmental groups on new
platform usage.
. Served as a liaison between staff and clients and remained diligent
with follow-up for optimal technical problem resolution.
. Advised staff on system upgrades to maintain company's network and
interface grid.
Assistant Web Developer, Computer MD, Inc., Rye, NY (8/2009 - 5/2010)
Junior Project Manager (Intern), The Wakeman Agency, White Plains, NY
(5/2009 - 8/2009)
EDUCATION:
MBA in Information Systems, Iona College, New Rochelle, NY, 5/2010
BBA in Computer Information Systems, Monroe College, New Rochelle, NY,
8/2007
Currently working toward PMP Certification
AFFILIATIONS:
. Project Management Institute (PMI)
. Association for Computing Machinery (ACM)
. PMI Westchester Chapter for Project Managers
. American Red Cross (ARC), Westchester Chapter Volunteer
TECHNICAL PROFICIENCIES:
Software: MS Excel, Clarity, XpresScan, MS Project, UAT & EUT Testing, Project
KickStart, Project Vertabase, MS Office Suite, Mac Software: Help Desk
Support, SharePoint Designer, EditPlus, Visio, and GoToAssist,
PeopleSoft, and QuickBooks
Systems: PC-DOS, Timeslips 9.0TCP/IP, UDP, ARP, FTP, DNS, DHCP, HTTP, ICMP,
IPSEC, and IKE
Other: Java, HTML, Jpegs, Gifs, SQL, and Java Script, Final Cut Pro, Adobe
Photoshop CS4 and CS5, Adobe
Illustrator CS4, Adobe Dreamweaver CS4, and Adobe Flash CS4
Professional