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Customer Service Supervisor

Location:
Brooklyn, NY
Posted:
November 05, 2013

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Resume:

Mark Reynoso

** ** ****** ****** ******, NY ***** 646-***-**** acap8z@r.postjobfree.com

Objective

Seeking a field technician supervisor position to demonstrate leadership, customer service, and organizational skills.

Profile

Motivated, personable and business professional with automated logistal background from United States Army.

Flexible, versatile and quick thinker who has the abilitiy to maintain a sense of humor under pressure. Poised and

competent with demonstrated ability to easily transcend cultural differences. Excellent team building skills.

Skills Summary

1. EYE on Entry 5. Directv Siebel

2. Web Page Design 6. QuickBooks

3. Desktop Publishing 7. World Wide Web Internet Services

4. Mastec Portal 8. Microsoft Software (Outlook, Word, Excel and Powerpoint)

Professional Experience

mastec (satellite technican) 10/2012 – present

1. Coordinate with the supervisor to discuss the daily schedule

2. Gather and review all the necessary orders and determine which satellite dish system/equipment is needed

3. Plan installations by evaluating location

4. Deliver quality customer services by listening to the issues and testing the system before leaving the site

5. Maintain safe work environment by following the best practices

6. Help resolve any concerns or problems to current employees in the field

7. Help trained new hire employees

Detail Renovations/Carpenter Helper 10/2011 – 10/2012

8. Gathered materials and managed team of workers to handle on job sites

9. Kept job site and all the equipment machines clean

10. Cut and install insulation

11. Build scaffolding, shoring and braces

12. Hold plumb bobs, sighting rods and other equipment to aid in establishing reference points and lines

13. Received materials and off load in a safe proficient manner

14. Cut timber and lumber to specified dimensions

15. Installed trim and cabinets

16. Spread adhesives on flooring to prep for tile

17. Selected tools, equipment and materials from storage and transport items to work site

United States army 92a – Automated logistical specialist 3/2008 – 8/2010

18. Established and maintained stock records and other documents such as inventrory, material control,

accounting and supply reports

19. Established and maintainged automated and manual accounting records, posts receipts and turn ins and

performed dues ins and dues out accounting

20. Corrected errors and exception documents

21. Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping

documents

22. Unload, unpack, visually inspect, count, segregate, palletize and store incoming supplies and equipments

23. Maintained stock locator system and administer document control prodecures

24. Reparied and constructed fiberboard or wooden containers

25. Packed, created, stenciled, weighed and band equipments and supplies

26. Processed request and turn in documents at direct support level through warehousing section

27. Performed Standard Army Maintenance System Enhanced (SAMS E) duties in automated applications

28. Raised the quality and accouracy of performance, cost, backing, man hour, and parts data through

improved maintenance management

Lehman brothers – corporate security 3/2006 – 2/2008

1. Patrolled assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire

hazards

2. Assisted with all the pre employment background screening

3. Provided quality customer services to both vistors and employees when needed

4. Responded to alarms and dispatched calls to decide what actions to take based on situations, facts known

and position limitations

5. Decided when incident requires written report, decided which report form to use and submit them to

supervisor

Education

KINGSBOROUGH COMMUNITY COLLEGE – Brooklyn, NY

Media and Communications/TV production, 8/2005 – 2/2006

NYC COLLEGE OF TECHNOLOGY – Brooklyn, NY

Liberal Arts, 8/2004 – 5/2005



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