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Customer Service/Operations/Inventory/ Asset Protection Manager

Location:
Florida
Salary:
50000 per annum
Posted:
November 03, 2013

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Resume:

(Rendy) Nurendra Ramkeerat

*** ******* *****, *** ***

Stamford, Connecticut 06902

917-***-****

acaomq@r.postjobfree.com

Objective:

Employment with a company in a Managerial & Operational capacity.

Qualifications:

An experienced Manager who: understands the entire operations & visual

merchandising processes; is versed in controlling expenses; is skilled in

all Warehouse operations; understands the entire merchandising,shipping,

receiving, transfers, damages parts of the equation; schedules his staff

for successful days; trains his staff to be successful; anticipates & plans

for possible problems; is an excellent negotiator; has a never quit can-do

attitude; understands and provides exceptional Customer Service to all.

Work Experience:

Saks Fifth Avenue

Greenwich, CT 06830

Operations/Receiving Manager

Dec '10 - Dec '12

Supervision of all non sales teams.

Coordinating & managing all Receiving functions.

Managing all maintenance, merchandise, computer issues etc.

. Built partnerships with corporate associates to faster resolution with

issues.

. Led green lighting project resulting in financial savings.

. Led team to company's 3rd highest compliance score for transfers &

damages processing.

. Partially responsible for best Inventory results in 2012.

. Developed the productivity of the Sales Support & Warehouse team

. Worked continually with the Visual team to enhance sales by setting

and maintaining displays

. Worked continuously with both the Loss Prevention and Administration

teams to monitor & prevent theft.

. Enhanced the interaction of the various Support teams resulting in

quicker solutions.

. Enhanced the use of off-site warehouse space for merchandise &

fixtures resulting in 24hr fulfillment.

DFS North America (division of Louis Vuitton Moet Hennessy)

JFK International Airport

Jamaica, New York 11430

Operations Manager

Jan '10 - Dec '10

Supervision & scheduling of a staff of 62 associates

Coordinating & managing all logistical operations

Managing all facilities maintenance & operational standards

Responsible for cash office & financial audits

Manage customer claims & after sales service

Leading the Inventory Control team

. Streamlined the flight delivery team and reduced missed deliveries by

80%.

. Identified several major Loss Prevention issues & corrected them.

Revised the surveillance system.

. Increased the effectiveness of the daily replenishment systems.

. Reorganized the warehouse to boost their efficiency by 30%.

. Raised housekeeping and maintenance standards causing favorable

corporate reviews.

. Worked with the IT team to fix a myriad of in-house hardware, software

& configuration issues.

. Liaison with U.S. Customs, Custom-Trade Partnership against Terrorism

& the Port Authority of NY/NJ.

. Partnered with all international airlines to meet frequent flight

rescheduling.

Crossmark Retailer Solutions

Plano, Texas 75024

Retail Specialist

Oct 09 - Feb '10

Assigned to local Home Depot Lumber Departments

. Everyday Store Merchandising - Distribution Maintenance; Reordering;

Leverage Store Specific POS Data

. Shelf Assistance - Specialized Section Resets; Project Execution

. Retail Intelligence - In-Store Audits; Store Compliance; Inventory

Stockingirl Legwear Inc.

Stamford, Connecticut 06906

Operations/Order Fulfillment Manager

Nov '05 -

Dec '08

Supervision & scheduling of a staff of 10-20 associates

. Researched, planned & built warehouse areas.

. Established & streamlined shipping/receiving/fulfillment policies.

. Cross trained & developed staff on picking, packing & shipping orders

to improve company's goals.

. Established timelines with all freight carriers for successful (EDI &

eCommerce) order fulfillment.

J. Crew

Westport, Connecticut 06880

Operations Manager

July

'04 - March '05

Inventory Control/Variance Reporting

Inventory replenishment via EDI vendors

Store & POS system maintenance

Supervision & scheduling of a staff of 20-30 associates

. Corrected previously unaddressed maintenance and custodial issues

within 2 months.

. Resolved all inventory discrepancies. I trained & set up the staff for

its first inventory without the use of an external contracted

inventory team.

. Was an active partner with Loss Prevention to dissuade internal

shortage on numerous occasions.

Target Department Stores

Bethel, Connecticut 06801

Replenishment Manager

Oct

'03 - July '04

Inventory replenishment via EDI and non-EDI vendors

Warehouse safety & maintenance

Supervision of a replenishment/merchandising staff of 15 associates

. Built & staffed the back of house of this location; mapped & built the

racking/shelving; set up the warehouse management system.

. Managed traffic flow of Top 50 items between store & an offsite

warehouse.

Toys' R Us - Times Square

New York, New York 10036

Operations Manager

Aug '01 - Oct '03

Receiving & merchandising of all freight from offsite warehouse

Liaison between store, offsite warehouse, truckers & warehouse staff

Supervision of a staff of 40-100 associates

. Worked with the corporate & third party logistical staff to develop

the prototype plan to deliver floor ready merchandise from an offsite

location pick system linked to the store's POS system.

. Worked alongside Microsoft's logistical representatives for the

rollout of the Xbox system in November 2001.

. Streamlined nightly schedules to allow loading crews, merchandising

crews, housekeeping teams & visual staff to work without interfering,

distracting & undoing each teams work.

. Received recognition for performance (both individual and team)

numerous times.

. Was an active partner with Loss Prevention to prevent internal

shortage on numerous occasions.

Education:

The New York Institute of Technology

1855 Broadway, New York, New York 10023

Completed 3 years towards a Bachelor of Arts in Business & Computer Science



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