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Customer Service Manager

Location:
Duluth, GA
Salary:
11.00
Posted:
November 03, 2013

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Resume:

Kiara Miller

**** **** ***** ****

Duluth, GA ***96

414-***-**** acaolq@r.postjobfree.com

Objective

Results driven individual with strong analytical and leadership skills seeking opportunities to

improve company performance and business processes

Wendy's Restaurant

Experience:

Germantown WI

Crew Member

Responsibilities included but were not limited to:

• Greeting customer while offering excellent customer service attention

• Taking, assembling and presenting food orders

• Cleaning in accordance to the Wendy’s company's sanitary standards

• Assisting new crew members in learning their new job skills

• Cooking and preparing food for sale

• Deliveries; off loading trucks, storage

• Checking and verifying proper stock levels and rotation

• Frequently checking and confirming all equipment was in proper working

condition

• Assisting all other crew members in their jobs to ultimately achieve the

goal of total customer satisfaction

Genco Pharmaceutical

08/2012 08/2013

Germantown WI

Regulatory Auditor

Responsibilities include but are not limited to:

• Responsible for protecting company assets by ensuring compliance with

internal control procedures and regulations

• Ensuring quality is maintained throughout the facility per company guidelines

• Accurately performing quality checks and identifying errors in department

according to processes

• Recording errors on the departmental audit log to ensure root cause analysis

and corrective action can be performed

• Filing daily paperwork and utilizing a variety of tracking systems to alert

management of (actual or potential) issues

• Examining reports, records, products and standard operating procedures

• Responsible for advising management on possible procedural security issues

that may arise during the course of an audit

EDUCATION:

Morraine Park Technical College 2012- Present

Germantown High School 2008-2012

Awards & Achievements:

Hartford Energizers 2004-2012

2009 Dance Worlds Champion

Volunteer Work:

Salvation Army

Adopt a Highway Richfield

Hartford Senior Center

RELEVANT EXPERIENCE:

• Experience assisting operations of a large corporation

Team player with knowledge of common business procedures and practices

Proficient with relevant business laws and industry standards

• Experience with Windows XP Operating Systems

• Effective written and oral communication skills

Highly skillful at determining business plans, policies and strategies

• Able to follow directions and lead as necessary

• Able to work independently and with team to find improvements in processes within,

and outside of scope of specific position and job duties

REFERENCES:

1) Afrika Hughes, Head Start Manager Milwaukee Public Schools 414-***-****

2) Donna Owens, Senior Vice President Trotter Wellness 262-***-****

3) Linda Rueth, Human Resource Director Genco Pharmaceutical 262-***-****



Contact this candidate