Donnesia Davis

Indianapolis, IN - Email me on Indeed: indeed.com/r/Donnesia-Davis/91669db68272c02e

WORK EXPERIENCE

Customer Care Representative (CCR)

Wellpoint - Indianapolis, IN - June 2013 to Present

Responsibilities

Administered and oversaw two major dedicated accounts, which consisted on internal/external phone calls,

sent letters, and suggested services to 50,000 members in one group.Verified calls according to HIPAA,

requested medical records, updated Coordination of Benefits, and Medicare information.Interpreted and

adjusted claims for Providers and members

Catering Assistant, Head Cashier, Trainer

Paradise Bakery & Cafe - Indianapolis, IN - April 2011 to April 2013

Catering Coordinator Assistant/Trainer/Head Cashier: Assist with preparing orders for their delivers and

engaging with my customers. Also, function as cashier and crew member for fast food team. Provide quick

and courteous service to customers in person and over the phone. Participate in making sure that customer’s

orders were accurate, fresh, and satisfactory. Open and close cash drawer at beginning and ending shift

ensuring proper balance. Work as a team player to provide assistance during customer rush periods taking

initiative to help team when necessary or directed

Intent Analyst

Interactions Corporation - Indianapolis, IN - November 2010 to February 2012

Intent Analyst, As a member of the Intent Analyst team I had to perform real-time data entry by listening to

customer voice clips and capturing the appropriate concept or data, and enter the information into innovative

system. Due to the real-time nature of the position it “plays” much like a video game.

Customer Service Specialist/Cashier

JcPenney - Indianapolis, IN - October 2007 to December 2010

To provide great inbound and outbound customer service through the selling of new and/or additional

merchandise and services and assisting our customers with order inquiries, with an ultimate goal of

extraordinary customer satisfaction.

EDUCATION

Core 40 Academic Honors Diploma

Warren Central - Indianapolis, IN

2007 to 2010

ADDITIONAL INFORMATION

OBJECTIVE: Actively seeking customer service related positions that will provide unique opportunities to

continue growth and further my professional experience, while allowing use of my current skill set which

includes: Dependable and trainable entry-level employee with ability to adapt to various work environments

and quickly learn and implement company techniques, service procedures and operating policies. Team player

with the aptitude to efficiently multi-task while continuing to be consistent and accurate in duties. Excellent

natural communication talents balanced with use of skills that allow effective interaction with clients and the

ability to communicate with those of various backgrounds and professional diversities

Contact this candidate