Donna M. Gayden

404-***-****

acaogz@r.postjobfree.com

Security Clearance: Top Secret SSBI

Professional Profile

Committed and motivated Information Technology professional with exceptional customer-

relations skills and decision-making abilities. Recently obtained skills in troubleshooting,

installations, and maintenance for various desktop operations, hardware and software.

Education

CCI Training Center Arlington, TX 2013

University of Phoenix

MBA-Business Administration Arlington, VA 2010 – 2011

Franklin University

BS-Business Administration Columbus, OH 2005 – 2009

Training Summary

• •

Cisco CCENT Server 2008 (MCSE: Server

• Infrastructure)

CompTIA A+

•

• Windows Server 2008 (MCSA)

CompTIA Network+

•

• Active Directory

CompTIA Security+

•

• DHCP

Microsoft Office

•

• VMware

Server 2008 (MCSE: Private Cloud)

• DNS

Professional Experience

DynCorp International Arlington, VA 07/2011 – 06/2012

Human Resource-Payroll and Training

• Successfully established an effective Microsoft Access database to track daily office

correspondence

• Managed daily office operations and maintenance of equipment, maintaining accurate

records for all business supplies and reordered as needed

• Established and maintained a suspense system for all office assigned workload; kept

department chiefs and staff advised of upcoming suspense deadlines to ensure they were

met

• Served as the Organization Defense Travel Administrator (ODTA) responsible for

creating routing lists, vouchers and group authorizations in the Defense Travel System

NANA Pacific Arlington, VA 2009 – 05/2011

Emergency Operations Desk Officer

• Analyst and Advisor to the Chief of the Crisis Operations Branch and Chief of the

Current Operations Division (J33) on matters regarding operations, information

collection, analysis and presentation

• Provided and incorporated daily, weekly, monthly, and annual reports and assessments on

Defense Support of Civil Authorities or Civil Support missions

• Wrote, edited, and published various Situation Reports

• Analyzed and assembled data collected on multiple levels and presented to leadership

United States Army Atlanta, GA 4/2006 – 04/2009

Human Resource Manager

• Maintained and prioritized daily tasks and projects including: call logs, appointments,

travel, expense reports and general errands

• Coordinated official visits and agenda for the executive officer and staff for all military

and civilian visits and social events

• Ensured proper handling and accountability of unclassified and top secret materials by

using an automated correspondence tracking system for all incoming and outgoing

correspondence

• Served as the Unit Alcohol and Drug Control Coordinator

• Maintained contact with both the clinical and command Army Substance Abuse Program

staffs to ensure the command was kept abreast of training and educational materials

United States Army Hanau, Germany 04/2003 – 04/2006

Human Resource-Senior Equal Opportunity Advisor

• Managed an installation level Equal Opportunity (EO) Program for three communities of

over 10,000 soldiers, civilian, and family members

• Received, counseled and assisted personnel in processing individual complaints of

discrimination and harassment

• Maintained accountability for equipment and supplies valued at over $213,000 and

managed an annual Fiscal Year International (IMPAC) budget of $100,000

• Developed and conducted Prevention of Sexual Harassment and Human Relations

Awareness Training, ensuring training was in accordance with military regulations

• Facilitated focus groups and conducted unit mediations, making recommendations for

appropriate remedies and early resolution of complaints

Notable

• Volunteer Onesimo Hernandez Elementary School

• Volunteer Cross Road Christian Church Youth Program

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