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Customer Service Manager

Location:
West Palm Beach, FL
Salary:
open to discuss
Posted:
November 03, 2013

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Resume:

Chris

Papanayotou

**** ***** ****

Royal Palm Beach, FL. 33411

Introduction

I am interested in pursuing a management position with your company. I have worked in

restaurants most of my adult life. I started in management, and have been an

Owner/Operator, District Manager, Operations Manager Chief Operating Officer of

various restaurant concepts. Both Casual and Fine Dining.

Management Style

I always like to lead by example. There is no task in a restaurant that a leader should

consider “not his job”. For any restaurant to be successful everyone needs to know that

teamwork is how we accomplish great things. People need to be treated with respect, and

they need to show that same respect to our customers no matter what the circumstances.

The Hospitality Industry created the saying, “The customer is always right”.

Qualifications

Managing Partner in three upscale Fine Dining

District Supervisor Multi unit Casual Dining Concept

Chief Operating Officer, Mario Andretti’s Express Pasta

Profit & Loss preparation annual Financial Statement

Budget and Financial Controls of Food, Labor Costs

Staff and Management Training

implement back and front of house procedures including

CLEANLINESS

Purchasing of Food, Paper and Chemicals

Menu Development/cooking procedures and Cost Analysis

Bar Menu Development and Pricing.

Wine Menu Creation.

Catering Event Management

Point Of Sale (POS) Training of Staff (Soft Touch, Squirrel, Aloha)

Guest Relations

State of Florida Food Safety Certification

EMPLOYMENT HISTORY

I’m Greek Today, Inc. (Wellington, FL.) Apr. 2009-Aug. 2013

Managing Partner, responsible for Restaurant Decoration, Staffing, Training,

Menu development. Opening and closing procedures. Customer Service

Training. Developing a radio and print media advertising campaign. Worked

with various Country Clubs, such as, Valencia Shores, Wycliff, Buena Vida,

Olympia, Palm Beach Polo Club and various others to implement special

dining initiatives regarding pricing discounts and special food requests.

Prepare large catering events for 600-1,000 people for National and

International Equestrian Events in Wellington and Lake Worth. Prepared in

home catering events for some of America’s well known personalities during

the Winter Equestrian/Polo/Dressage season.

Foss, Mfg. Co. (Hampton, NH.) Jun.2007-Feb.

2009

V.P. Sales for Florida, responsible to service existing National Big Box

customers. And developing new customers to buy our 100% polyester fabrics

and fibers manufactured from 100% recycled plastic water bottles, for the

Marine, Automotive, RV and Carpeting Industries.

Addison House Furniture (Wellington, FL.) Jul. 2003-May

2007

Showroom Mgr. responsible to sell, America’s leading Furniture Brands to

local consumers. Visit customers at home to help design and make sure the

space (s) were adequate to receive their new furniture. Train a team of

installers and delivery drivers. Hire Sales clerks. Prepare ads for Design

Magazines and T.V.

Stilleto’s Restaurant (Ft. Lauderdale, FL) Sept. 1999-Dec.

2001

General Mgr. helped design the dining room of this brand new 250 seat Fine

Dining Italian Restaurant. Menu and Bar Development. Hiring and training

servers, bussers, line cooks and cleaning staff. Prepared special events for the

two Super Bowl teams the week leading up to Super Bowl Sunday. Ran day to

day lunch and dinner and supervised the dining room on Friday nights when

300-500 people would come for dinner and dancing. Hired musicians and DJ’s

for weekly entertainment. All front of house responsibilities.

Koo Koo Roo California Kitchen (Miami, FL.) Aug. 1997- Sept. 1999

District Supervisor, responsible for 4 units, from Boca to South Miami. Hired

Kitchen Mgr.’s, Store Mgr.’s. Advertising agencies. Train and implement

procedures expected by corporate in Los Angeles. Prepared monthly P&L

statements, budgets and cost control analysis regarding food and labor.

Bellente Restaurant Group (Miami, FL.) 1993-1997

Assistant to the CEO, responsible, for Building Carpaccio Restaurant in

BalHarbor Shoppes. Help complete the construction of Mezzanotte

Restaurant in both Boca Raton and Coconut Grove. Built the first Mario

Andretti’s Express Pasta in Margate, FL. Was point person on kitchen

design, menu design, hiring kitchen staff, and servers. Implementing brand

new procedures for a brand new concept. Helped in the negotiations to sell the

Company to an International conglomerate.



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