Patrick Baker **** Piney Court, Greenacres FL, ***63

561-***-****

acaoe5@r.postjobfree.com

EXECUTIVE PROFILE

Technology and business visionary with hands-on business transformation experience. Strong record of

success creating enterprise business intelligence solutions. Proven ability to leverage technology for solving

complex business issues while managing costs and risks. Led the IT team responsible for developing the

scientific systems solutions in support of the Comprehensive Everglades Restoration Program (CERP) – a multi-

billion dollar partnership between federal, state, local and tribal partners.

Dynamic manager with strong leadership, problem-solving, planning, team-building and project execution

skills. Structures on and off-shore teams that deliver results and savings. Recruits, develops, motivates and

retains diverse staffs. Full P&L and multi-million dollar budget responsibility. Proven record of profitability in

entrepreneurial ventures.

RECENT CAREER HIGHLIGHTS

Identified and rectified several Protected Health Information (PHI) production issues in El Paso, Texas,

resulting in $250,000 annual cost savings. Recognized through quality controls and production

workflow improvements.

Successfully managed the implementation of a $1.2 million Payment Card Industry (PCI) compliance

program. This was a strategic business requirement following the Proctor & Gamble acquisition of

MDVIP. MDVIP has maintained compliance status. Today, over $250 million dollars in transactions are

processed annually.

Reduced annual telecommunication costs by $87,000 and boosted efficiency. Incorporated best

practices, identified waste and right sized capacity. Leveraged P&G’s footprint to drive competitive

bids, establish Service Level Agreements (SLAs) and define Statements of Work (SOWs).

Developed and implemented corporate PHI/PII information incident management plan in compliance

with HIPAA final Privacy Rule. Established automated process for Protected Card Industry compliance

scanning.

Established Project Portfolio Management (PPM) framework that encompasses a comprehensive

project prioritization process which maximized the IT investment across all groups and established a

balanced project portfolio (PPM $5 million).

Developed the strategy and managed the successful completion of a $2 million corporate space

expansion project. Relocated all corporate office systems with 100% system availability day one.

KEY STRENGTHS

• •

Healthcare Compliance / IT Governance DSS-PCI – Management

• •

Technology Architecture & Integration IT Service Desk / Project Management

• •

Portfolio Management Vendor Management On/Off Shore

• •

Budgeting & Cost Control SDLC Management / ITIL

• •

Electronic Commerce / Development Business Transformation

Patrick Baker - Resume Page 1

PROFESSIONAL EXPERIENCE

MDVIP – A Procter & Gamble Company – Boca Raton, FL June 2009-Present

A healthcare services provider.

Associate Director of Compliance, Delivery Management & Facilities

Reporting to the CEO as competency owner for corporate Compliance/Data Privacy. I also report to the CIO as head of the PMO.

Manage site operations via Jones Lang LaSalle (JLL) vendor solutions.

Delivery Management (reporting to the CIO)

• Establish and manage the Project Portfolio Management strategy and direction. Establish Project

Management Office (PMO) and supporting governance (PPM $5M, 265 employees, 600 Physicians,

200,000 members/patients). Implement and manage Data Warehouse ETL solutions.

• Manage vendor relationships to ensure successful engagements. Developed initiatives to establish

SLA policies and SOW deliverables that reduced annual operating costs $2.2M.

• Lead all IT quality efforts. Develop, execute and continually improve processes, procedures, plans,

training, tools configuration and integration platforms.

Compliance Officer (reporting to both the CEO and General Counsel)

• Responsible for all aspects of the corporate compliance program including information security,

privacy, PCI, PHI and PII data, ensuring ROC is maintained and HIPAA/HITECH Laws are enforced.

• Liaison with P&G corporate Information Security and Privacy Organization; align, develop,

implement, and maintain P&G policies and standards at MDVIP.

Facility Management (reporting to the CEO)

• Manage service governance and operations of vendor solutions.

U.S Army Corps of Engineers – West Palm Beach, FL Jan 2001-June 2009

A Partnership of the U.S Army Corps of Engineers, South Florida Water Management District and other federal, state, local an d tribal

partners.

Site Manager -Consultant - CNI Technology Services Division (Original Contract = DynCorp Jan 2001-Feb 2004)

Lead consultant manager responsible for all interagency resources supporting the Comprehensive Everglades Restoration Program

(CERP) data management projects. Responsible for both the strategic direction and tactical implementation of IT projects.

Established the qualification methodology and the portfolio management for enterprise data collaboration

tools for several agencies involved with the Everglades restoration. Integrated Geographic Information

Systems (GIS), hydrologic data modeling systems and scientific analysis software with tools for capturing,

managing, analyzing, and displaying all forms of information via intranet and internet.

Established and maintained the Project Management Office and Release Management controls along with

their supporting data standards and governance.

Managed systems infrastructure of Federal and State CERP projects. Analyzed each agency’s restoration

goals and implemented new procedures resulting in successful solution outcomes, including enhancements

to the Florida Digital Gazetteer database.

Managed a professional staff of 22 engineers and analysts assigned to the CERP IT General Services

Administration (GSA) contract.

Veriprise Wireless - Alpharetta, GA Mar 2000 - Dec 2000

A wireless software development and solutions company deploying a wireless enablement platform for vertical markets.

Vice President of Business Development

Reported directly to the CEO and responsible for providing key development initiatives consistent with the company’s overall

strategy. Managed multiple start-up projects; built and managed the business development team.

Designed and implemented Veriprise Enterprise-class mobile software solutions for customers such as

Northwestern, Delta, and Verizon Wireless.

Managed projects in collaboration with marketing, sales and engineering to match business processes.

Patrick Baker - Resume Page 2

Organized and deployed off site application testing facility to support nationwide demonstration of wireless

solutions. This application was debuted at the COMDEX 2001 winter trade show in Las Vegas. Recognized

for first in class software design.

Motorola – Boynton Beach, FL Mar 1992- Mar 2000

Leading global technology provider of communication products and services for enterprises and government.

Software Product Manager

Responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing customer

requirements, defining the product vision and working closely with Product Development, Sales, Marketing and Client Relations .

From concept to market acceptance, managed operations, designed and developed the first-to-market

client/server messaging software for the Personal Communications Sector. Grew the product line through

five releases; over 4,000 copies sold nationwide in 2000.

Effectively sustained product line margins by facilitating internal and external software development

efforts, implementing product fulfillment center and customer support center. Managed a staff of 25.

Prioritized product features and schedules through customer feedback and competitive analysis.

Recruited, trained and managed 20 nationwide resellers and integrators; trained and supported direct sales

team. Managed test process. Defined Year 2000 compliance plan and process. Launched customer

notification plan.

System Engineer

Designed and implemented wireless infrastructure components in support of local and wide area communication networks .

Provided pre and post sales engineering support including custom builds for wireless networks with an

installed base of over 2,500 customers and 450 resellers for the North American Mobility Division.

Implemented system to identify short-term and long-range issues to be addressed. Provided

recommendations and the appropriate action for resolution of the issues.

TRAINING & CERTIFICATIONS

Business Tools / Accreditations

ITIL v3 Certification, Microsoft Project, CMMI Process Improvement. UML 2 Development Lifecycle

Certification. Word, Excel, PowerPoint, MS Access, SharePoint, CRM/ERP applications

Six Sigma Certification (Motorola 1997)

Certified Master Business Development Professional (www.mbdi.com)

Development & Technical Tools

Crystal Reports Certified, CRM, Salesforce, Visual Basic, Visio, JavaScript, FLEX Script, Oracle,, ClearCase

and other test tools

Internet / Transmission Protocols

HTML, WAP, XML, WML, TCPIP, FrontPage, TAP, SMS, TNPP, RE-FLEX, GSM, TDMA. FCC first class licenses.

Associations & Distinctions

Successfully completed the Electronic Questionnaires for Investigations Processing application (e-QIP)

Secret Security Clearance granted (expires October 2015)

HIPAA/HITECH Requirements training (IAPP Member)

EDUCATION

Masters of Business Administration, University of Miami

o Concentration: Management of Information Systems, International Business

Bachelor of Science, Palm Beach Atlantic College

Associates of Electronic Engineering Technology, ITT Technical Institute

Patrick Baker - Resume Page 3

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