Production Support IT Program and Project Management Large Scale Project Deployments/Migrations Project

Implementation Business Process Reengineering Process Improvement Negotiations Vendor Management

Business driven Enterprise Technology and Global IT Professional delivering outstanding returns and contributions in

technology management, operational excellence, cost reductions and optimization of global enterprise systems. Strategic IT

problem solver with extensive knowledge of complex and sophisticated technologies, networks, software and business processes.

Proven track record in reducing operational costs and developing processes to improve IT infrastructure efficiency. In depth

knowledge of IT support services, Data Centers and large scale information systems. Known as a collaborative thinker, always

striving for innovative ways to solve problems resulting in bottom line profits and organizational excellence.

SUCCESSES ACCOMPLISHMENTS

Maintains daily Global Operations supporting fully redundant Data Centers along with helpdesk duties for 2000+ users .

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Fully responsible for an aggressive company reorganization with global complexity seamlessly and transparently to operations

relocating 2 Data Centers while simultaneous moving offices with 60 people in Canada and 100+ in Florida. Managed and

maintained Kronos platform in a clustered redundant fashion.

• Provided project integration management and all aspects of project migration for 30 locations globally. Provided

project scoping, created deployment scheduling and site coordination. Site activities ranged from workstation

migration, file server updates and changes, system backups, virus protection, Nimsoft network monitoring, network

conversion ETC. The site locations ranged in size between 2 users and 170 users.

Handles all Storage and SAN systems in all Data Centers using EMX, DMX, Clariion, and Vmax systems . Maintain

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documentation and performing data replications between all Data Centers. Provide support to several mission critical

applications as well as SQL Databases with over 80 Databases.

Closely manages IT infrastructure and a team of 7 with "follow the sun" 24/7 support for all global IT operations .

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Performs upgrades to all Cisco wireless systems globally using Cisco WAAS technology for all site locations. Manages the

WAN, MPLS Network, and organization, providing support to migrations and upgrades for over 70 sites globally for both

Voice and Data, Exchange, VMware and well over 200 Windows applications.

Assist sales team with customer project scope, quotes, and provide overall technical guidance. Met all SLA

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agreements; delivered solid break fix timelines, response, and repairs; exceeded customer’s expectations.

Assisted with rapid growth throughout the Florida region by meeting with customers and increasing services sold.

Duties included maintaining regional budget, managing all parts, as well as overseeing all technical projects.

Nominated as employee of the year for the Outstanding Achievement Award. Systems were deployed in many different

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environments, such as Pinellas County Sheriff Department, Department of Energy, Bay Front Hospital, etc. As Assistant

Installation Manager, provided installation project management for several PBX & Voice/Data systems. Installed PBX/Key

systems and one of the first Voice Mail systems in Florida.

PROFESSIONAL EXPERIENCES

INTEGRATED SUPPLY NETWORK, Lakeland, FL Present

*** Florida based wholesale firm providing high quality tools to specialize companies located throughout the US.

IT Operations Manager

• Scope, design and build out new IT production site supported with the following redundant systems:

o ERP, Mainframe System, VMware, SQL, Corp Website, MPLS Network, Corp Security, Corp Exchange System

o Scope, design and build out replication applications to support Corp ERP and VMware systems.

• Scope, design and build out new corporate phone VOIP, ACD call center system for all US based locations.

• Manage IT Helpdesk for all US bases sites with coverage between the hours of 7:30 AM EST and 9:00 PM EST

• Manage Development/Operations UAT testing process in support of all new bug fixes and development enhancements.

• Manage several specialized high availably mission critical application that are used by all US based locations.

• Manage all IT accounts payables processing.

• Manage/setup of the Corporate Tool Show that supports close to 1000 customers.

• Provide 24X7X365 IT Support for all ISN locations and systems.

EXTENSYS INC, Tampa, FL 2011

***Florida based consulting company providing Network Engineering, Project Management and a wide variety of all types of

consulting based initiatives.

IT Integration Managing Consultant

• Provide Project Management of a new Avaya CM 5 International Phone system for the Clearwater location. This phone

system supports CTI, Screen pops, access to the Oracle database. Additionally, it provides support for a 300 agent call

center and 250 standard users. It also has the ability to connect all international locations over VOIP.

• IT Manager responsible for project plans, site budgets, resource schedule and specific hardware items. Gather Network

quotes, set up site deployments & mapping of Sprint and Global Crossing services.

• Supported the WAN team for the deployment of MLPS service and half tunnel backup service to all locations. Provide executive

reports, track all site progress and update deployment calendar events. Cut WAN service into two of the three active Data

Centers. One in Tampa, One in Atlanta and the other in Scottsdale AZ.

MASONITE INC., Tampa, FL 2008

2011

***Masonite is a global building products company with its Corporate Headquarters in Mississauga, Ontario and in Tampa, FL. Masonite

operates over 60 manufacturing plants in 18 countries.

IT Global Operations Director

• Performs upgrades to all Cisco wireless systems globally using Cisco WAAS technology for all site locations. Manages the

WAN, MPLS Network, and organization, providing support to migrations, upgrades, and acquisitions for over 70 sites

globally for both Voice and Data, Exchange, VMware and well over 200 Windows applications.

• Handles all Storage and SAN systems in all Data Centers. Duties include: maintaining documentation and performing data

replications between all Data Centers. Provides supports to several mission critical applications as well as SQL Databases.

• Supervises overall operations of the Voice PBX systems globally by providing cell phones setup and support for North

America, and performing IT Purchasing and payments for all systems and equipment as needed. Leads and manages a team

of cross functional resources to design, build, and migrated new site acquisitions.

SMS SYSTEM MAINTENANCE SERVICE, Mulberry, FL 2007

2008

***System Maintenance Service Inc. in Mulberry, FL is a private company providing Computers Service and Repair in

Florida.

Regional Service Manager/Director

Assigned to develop and launch a new pilot project by building a Hub and Spoke delivery model for SMS.

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Delivered a new methodology for hardware delivery, hardware testing, logistical design, and deployment.

Provided hardware logistics coverage; reviewed customer hardware requirements as well as equipment pricing.

MASONITE INTERNATIONAL, Tampa, FL 2003

2007

Global Operations Manager

Responsibilities included procurement of all desktops and laptops as well as technical and software applications.

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Identified key personnel for promotion to positions of higher responsibility; acted as mentor to team leads.

Performed multiple activities which included Global UNIX Support, EMC San and Storage, Data Replication,

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Global Helpdesk, ERP application, Global Voice Services, PBX Installation, Support, Global Wide Area

Networks, problem resolution, cell phones purchasing and provisioning, installation of VOIP, Routers, Switches,

Global Telecommunications.

DIMENSION DATA 2000

2003

***Provided a host of project based engineers supporting Network Engineering, Project Management, Unix/Storage, Backup &

Recovery and a wide range of consultants throughout the US and International locations.

Managing Consultant

• Provided outstanding customer satisfaction, problem resolution, as well as statements of work to customers. Consistently

provided expertise in handling resource allocation and overall team staffing by closely analyzing project volume and

turnaround times to ensure optimal performance levels and client account satisfaction. Developed, improved, and

maintained project management financial processes for annual budgets.

EARLIER EXPERIENCE

Operations Consultant, THRESHOLD CONSULTING, Clearwater, 1998 2000

Senior Operations Manager, DANKA, INC., St. Petersburg, FL, 1993 1998

Project Manager/System Manager, PRECISION SYSTEM, INC, Largo, FL, 1991 1993

Project Manager/Assistant Installation Manager, ROLM CORPORATION, Tampa, FL, 1980 1991

PROFESSIONAL DEVELOPMENT

Extensive Management Courses, Dale Carnegie, Employee Development Leadership Courses, Project Management

Courses, Data Courses, Technical PBX and Voice Mail courses, and ACD courses.

Contact this candidate