Customer Service Manager
Resume:
**** ** ** *****; Miami, FL; *****
acao8h@r.postjobfree.com
shAMIRA CORDERO
OBJECTIVE Seeking a position that will benefit from my sales experience, strong organizational,
clerical skills, and where my customer relations experience can be fully utilized to
improve customer satisfaction and enhance the company’s name.
SKILLS & Bilingual: English/ Spanish CPR Certified Microsoft Office Expert
ABILITIES Management Skills Communication Skills Organizational Skills
Flexible Customer Service Skills Analytical Problem Solver
Detail Oriented Marketing/ Sales Communication Multi-Tasker
EXPERIENCE November 2010- Present David’s Bridal Hialeah,
FL
Position: Consultant
Summaries of Responsibilities:
Answering phone calls, and greet guest as they walk through the door.
Set up appointments, and follow up calls, answering inquires customers may
have.
Handle complaints, resolve customer’s questions related to orders and take
orders as needed.
Maintain responsible for bank cash and balancing at the end of the day.
Cash handling as customers are ready to pay for merchandise.
Maintain responsible for bank cash and balancing at the end of the day.
Have knowledge of product line, prices, deliveries, and various marketing
promotional services and similar data as required by customers.
Aid with choosing wedding attire, and accessories.
Help plan weddings with families. Provide advice on clothing, invitations,
decorations, music, food, and other aspects of the wedding.
March 2007- Nov. 2010 Nava Medical Wellness and Spa Miami
Gardens, FL
Positions: Customer Service Clerk/ Marketing Assistant
Summaries of Responsibilities:
Answering phone call. Greeting guest as they walk in.
Set up appointments and make follow up calls to ask how customers
experience was.
Arranging conference calls.
Taking inventory regularly.
Research venues and catering, supplier liaison as required.
Worked with marketing manager by contributing with planning overall
marketing, e-marketing, training and strategic programs.
Prepare invoices, reports, memos, letters, financial statements and other
documents, using word processing, spreadsheet, database, or presentation
software.
Maintained precise and accurate records of daily and weekly activities and
referral profiles.
Co-ordinate the distribution of invitations, monitor responses, manage follow ups and manage
cancellations.
Prepare supporting materials (literature packs, promotional merchandise, delegate lists, name
badges, place names, table plans etc.)
January 2009- December 2010 Miami Apostolic Fountain of Life Miami, FL
Position: Treasurer (Internship)
Summaries of Responsibilities:
Oversee and present budgets, accounts and financial statements to the
management committee.
Set up appropriate systems for book-keeping, payments.
Ensure required insurances are in place.
Ensure everyone handling money keeps proper records and documentation.
Prepare budget and present them for new and on-going work.
Prepare invoices, reports, memos, financial statements, and other documents.
Receiving, accounting for, and disbursing all payroll and personnel deduction
amounts.
EDUCATION Miami Dade College
Miami, FL
Majoring: Pre-Med Nursing
Graduating: June 2014
William H. Turner Technical Arts High School
Miami, FL
Vision Assistant Certified
Weighted GPA: 3.51/ 4.0
Graduated June 2009
INTEREST/ At Church
ACTIVITIE 2012-Present: Sign Language Praise Group
S/AWARDS
2010-Presant: Jireh Praise Dancers
2008-Presant: Miami Apostolic Church Choir Member
2011-2012: Miami Apostolic Fountain of Life Youth Secretary
2009-2010: Miami Apostolic Youth Society Secretary
At School
2007-2009: HOSA: Health Occupation Students of America
o AWARDED: HOSA 1nd Place National Clinical Specialty-2009
o AWARDED: HOSA 3rd Place State Clinical Specialty-2009
2008-2009: William H. Turner Tech Band Member
2005-2009: Vision Assistant Program
CERTIFIED: Vision Assistant Certified- 2009
o
REFERENCES Alicia Riley Miller David’s Bridal Customer Service Manager
Hialeah, FL
Sandra Chambers Claim Authorizer Davie,
FL
Hilda Aguilar Florida Int. University Office Manager Miami, FL
Kenneth Gonzalez Miami Beach Senior High School Consoler Miami
Beach, FL
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