RESUME

Dr.no.** (*) Srinivasa Nilaya, *st Main Basaveshvara road

Near Uchangimatha Temple, Mallasandra, T.Dasarahalli

Bangalore-560057

.

Mobile: 988-***-****

Pavithra. M Email Id:

acao3z@r.postjobfree.com

Career Objective:

"To pursue a challenging career in an organization and to meet exceed and

consistently deliver towards the growth and goals of the organization"

Experience:

> Total work experience of 3 years in HP.

> Worked as Process Associate for FC (Financial Claims)

Roles and Responsibilities at HP GBS: (November 2010 to November 2011)

> Worked for Financial claims Team.

> Trained couple of new joiners, created knowledge repository and

Proposed Process improvement Idea which saved 40 mins per week.

Roles and Responsibilities at HP GBS: (December 2011 till date)

> Performing Quality Check for 4 Processes (Canada Bigdeal, Promotions,

PSG Smart buy, and PS/NMSO)

> Cross trained on 4 different processes by 3years of joining (PS NMSO

Validation, Canada Claims Processing (BD, PSG and Promotions) PS NMSO

claim processing.

> SME for team, Training new hires and Ensuring Process document is up

to date along with mailbox management and Quality check for team.

> Preparing weekly and Monthly reports along with monthly Metrics for

team.

> Preparing Backlog report.

> Effective management of volumes on daily basis by allocating work

among team.

> Suggested Process Improvement Idea for Claim processing team which

saved 90 min per month on an average. This led to time saving and

Customer satisfaction at the same time reduced rejection percentage

for the process. (Implemented and Approved by account manager)

> Working on a Project in Financial claims team to Reduce manual touch

points (manual intervention in processing claims by processors even

when system could do few steps) this could reduce manual work done by

claim processors in processing claims manually and save time.

Achievements at HP GBS:

> Appreciation received from Business Operations Manager (Canada) for

effective excellent follow up on issues related to process and process

simplifications through Process improvements Ideas.

> Won Best Performance award 5 times till date.

> 2 Extra miler Performance Award.

> 1 Best Buddy award.

> 3 SPOT awards.

> 2 Zero defect awards.

Qualification:

Course Board/ Institution Year Percentage

University

MBA Sikkim Manipal IBMR 2012

(HR) University (Institute of 1st SEM : 65 %

Business Management & 2rd SEM : 70%

Research) 3rd SEM : 67%

4th SEM : 74%

Aggregate:69.42%

B Com Bangalore M L A College 2010 71% (First-class)

University

P U C Bangalore M L A College 2007 80.6%

University (First-class)

Bangalore S A E C 2005 82.08%

S S L C University (First-class)

Personal Details:

Father's Name : K.Manohar

Mother's Name : M.Sujatha

Date of Birth : 28th April 1990

Marital Status : Single

Languages Know : English, Kannada and Telugu

Hobbies : Listening to Music and Teaching.

I hereby declare that the above said information is true and fair to the

best of my knowledge.

Date : 11th Nov 2013

Place : Bangalore (M.PAVITHRA)

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