Rodney D. Smith

**** ********* ******

Baltimore, Maryland 21214

Home Phone: 410-***-****

Mobil Phone: 443-***-****

E-Mail: acao35@r.postjobfree.com

Objective: Seeking a position with an organization, to utilize my abilities and education in Information Systems

Summary of Qualifications:

• Demonstrated problem solver with best practices solutions and results

• Exceptional customer and interpersonal skills, ability to interface effectively external and internal clients

• Strong planning and organizational skills

• Proficient with Oracle Platforms including PeopleSoft and Microsoft Office Suite

Work Experience:

Saint Joseph Medical Center Towson, Maryland January 2010 to Present

Environmental Services Technician – Hours worked per week: 40 Hours

• Provide cleaning and maintenance services following company standards and guidelines

• Perform trash and medical waste removal adhering to strict procedures

Social Security Administration Baltimore, Maryland July 2007 to July 2008

Requirements Analyst – Hours worked per week: 24 Hours

• Student Trainee in the Office of Disability Systems

• Team work on project application e-Work

• Collaboration with users and developers to create detailed functional requirements (DFRs) documentation that were adopted and used throughout the division

• Validating and testing applications using prepared test cases

• Maintaining and revising IT System documentation in response to new requirements and changes in policies

• Provided recommendations for efficient methods in updating documentation

• Followed Standard Operating Procedures and supervisory instruction for work assignments

• Reviewed routine IT data from multiple sources

• Created and distributed written reports of meetings

• Communicated basic ideas and information clearly

• Effective problem solver and identified alternatives to solve routine computer problems

• Researched and distributed computer information based on standard operating procedures and other sources

CareFirst BlueCross BlueShield Owings Mills, Maryland October 2005 to September 2006

Human Resources Information Systems Internship – Hours worked per week: 20 Hours

• Retrieved and provided information to organizations that needed verbal and written employment verifications, using PeopleSoft

• Editing employee personal information per employee request using PeopleSoft

• Administrative work to include:

o Maintaining the HR file room

o Creating new hire folders

o Filing and storage of sensitive paperwork to include disciplinary documents and documents received from HRIS (Human Resources Information Systems), Benefits for Human Resources Generalists and Management

All Special Occasions Event Planning Laurel, Maryland March 2002 to September 2005

Administrative Assistant – Hours worked per week: 20 Hours

• Maintained a database for events, and event participants and guests using Microsoft Access

• Created mailing list and labels of event guests

• Developed weekly status reports for events

Education

• University of Baltimore, Bachelor of Science, Management Information Systems, courses completed in December 2009, graduation date was January 2010, Baltimore, Maryland

• Baltimore City Community College, Associate of Applied Science, Computer Information Systems, 2004, Baltimore, Maryland

Computer skills:

• Computer skills: Windows XP, Mercury QTP, PeopleSoft, Microsoft Access, Microsoft Excel Macros and Filters, Microsoft PowerPoint, Microsoft Word, VISIO, HP Quality Center, Microsoft Office, Mac OS X, Oracle Database, Visual Basic,

o Participated on a team that built a new inventory system using the SDLC methodology as a guideline

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