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Customer Service Representative

Mary Esther, Florida, 32569, United States
November 04, 2013
Contact Info:

Dale Regina Sanchez (Gina)

*** ******** ****** *****

Mary Esther, FL 32569

Cell Phone# 614-***-****


OBJECTIVE: Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.

Summary of Qualifications

* Bilingual

* Excellent communication skills

* Extensive customer service experience

* Experience with multi-line phone systems

* Motivated team player


PT Solutions Inc. Fort Walton Beach, FL 2012-current

Physical Therapy Technician

Updated/prepared documentation for patient physical therapy

Assist therapists in patient.

Oversaw exercise routines for patients

Assisted in the set up and clean-up of treatment areas, and disinfection of equipment

Arranged treatment supplies to keep them in order

Administered therapeutic hot packs, cold packs and personally handled various electrical stimulation treatments

Helped patients moving between treatment areas, via wheelchair or personal assistance

West Corporation Pensacola, FL 2010-2012

Customer Service Care Escalations Agent

Providing professional phone support to customers under a Comcast contract.

Responsible for handling technical support, billing issues and service complaints; as well as answering customer inquiries.

Providing customers with product and service information, processing orders, resolving complaints, and managing resources needed to complete requested service.

Also operated as a subject matter expert assisting other agents with training and technical resolutions.

Artech Information Systems LLC Fort Walton Beach, FL 2009-2010

Customer Service Coordinator

Provided product explanation, technical assistance, and system education.

In-store customer service, greeting, assisting, and registering all customers.

TSA Consulting Group, Inc Fort Walton Beach, FL 2008-2009

Customer Service Lead

Responsibility for handling customer inquiries, requests and complaints, and diffusing customer situations.

Data entry; preparing forms, reports and financial assessments for a 401k contract.

Supervisory work including employee scheduling, and analysis of work practices.

Kelly Service Fort Walton Beach, FL 2008

Customer Service Representative

Providing customer service for clients using electronic check devices.

Inbound call work, providing technical assistance and problem resolution.

Maintaining records, and database tracking known issues with product.

SentryNet Monitoring Pensacola, FL 2008

Central Station Dispatcher

Monitoring station for Security Company, providing telecommunication assistance to business and residential accounts.

Use of digital monitoring systems and software, closed as well as circuit television systems.

Response to all alarm detections, through client notification, as well as notifying any needed public assistance agency and organizing multi-agency responses to detected threats.

Eddie Bauer Fulfillment Services, Inc. Groveport, OH 2001-2008

Loss Prevention Administrator, Central Station Operator

Monitoring distribution facilities for Eddie Bauer retail stores and Eddie Bauer offices, including corporate and third party operations via a digital monitoring system, closed circuit television

Providing security surveillance and response coordination against events of fire, intrusion, duress, unauthorized access, as well as medical emergencies. Loss prevention work also included checking employee baggage, garments and persons upon entrance and exit of EBFS facilities.

Conducted investigations and provided full report of incidents on site including medical emergencies and breaches of security; assisting with employee termination when necessary.


Midpark High School Middleburg Heights, OH

Diploma 1985

Sawyer College of Business Cleveland, OH

Diploma/ Word Processing Secretary 1993