Henry (Scott) Wescott Haybert

***** ** *** ******-****

Homestead, Florida 33032

404-***-****

acanxr@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Accomplished IT professional with a broad range of experience in both IT, management and project

management

• Over 20 years of cumulative managerial/leadership experience in various roles

• Experience in managing small to large groups on delivering projects, implementing processes,

and adhering to quarterly projections

• Masters in Information Systems earned in April 2011 from the University of Phoenix

• MAC Certified Support Professional 10.7

PROFESSIONAL EXPERIENCE

AutoTrader.com, Atlanta, GA

Senior Desktop Support Group (DSG) Analyst (2005 – Present)

• Managed DSG queue and work flow requirements using ticketing system (SDE) to most

effectively leverage a team of ~16 Analysts.

• Principal point of contact and escalation for DSG Analysts and other groups relative to daily

work, projects and issue resolution.

• Played a lead role in developing and implementing DSG service catalog and associated

processes.

• Led the effort to research, develop and implement processes and solutions required to remotely

access and support Mac, Windows XP and Windows 7 clients, resulting in robust and efficient

capabilities for the remote support team.

• Proactive in stepping up to assist DSG management as needed.

• Consistently met or exceeded all performance goals.

Technical Support Representative (2001 – 2005) Facts Services Miami Florida

• Configured NT, Unix, Linux, Windows, AIX servers with the PICK database.

• Phone support for remote PICK database issues.

• Network administration/configuration, server backups/restores, web server configuration, switch

and router configuration.

• Dealings with software and hardware vendors for purchasing.

Level 2 Desktop Support (2000 – 2001) Nortel Networks Sunrise Florida

• Trouble shooting of network, hardware, software, printers, etc..

• Remedy ticketing management experience.

• Experience with Ghost for imaging machines.

• On site point of contact for Meridian PBX

Tier 2 Desktop Support/ Intertel PBX admin (2000) Gigaton.com Ft Lauderdale Florida

• Internal IT support.

• Evaluation of numerous software applications.

• Dealings with software and hardware vendors for purchasing.

• INTERTEL PBX admin. Creation and distribution of processes for PBX system.

• Implementation of software across the enterprise such as Web Trends, web manager just to

name a few.

• Creation and publishing of FAQ's for company website.

• Punch down and running of lines for PBX and LAN connections.

Assistant Computer Courtyard Manager (1999 – 2000) Miami Dade College Homestead Florida

• Heat tutor at Miami Dade college homestead campus.

• Proctor Exams for independent studies and facilitated learning classes.

• Substitute for teachers when necessary.

Co-Location Manager (1988 – 1998)Winn Dixie Stores INC Miami Florida

• Successfully managed a location with gross earnings of over 6 million per year.

• Successfully achieved both quarterly and annual projections.

• Successfully implemented company sales strategies for the location and all departments.

• Successfully managed 7 department heads that reported directly to me.

• I also successfully managed the dairy, stock and customer service departments prior to

managing a location.

EDUCATION/PROFESSIONAL CERTIFICATION

• Bachelor of Science and Information Technology

• Masters in Information Systems

• MAC Certified Support Professional 10.7

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