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Customer Service Management

Location:
Milwaukee, WI
Posted:
November 02, 2013

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Resume:

Muna K. Qureshi

**** * ******* ** #**** ( Oak Creek, WI 53154 ( 414-***-**** (

acanv5@r.postjobfree.com

Objective

Executive position allowing for parlay of demonstrated organization,

customer service, communication, project and financial management skills

proven by 12 years of successful, profitable work history.

Profile

Motivated, personable business professional with multiple college

degrees and a successful

12-year track record of profitable business management. Talent for

quickly mastering technology - recently completed design,

implementation, and training for new software deployment, post database

design. Diplomatic and tactful with professionals and non-professionals

at all levels. Accustomed to handling sensitive, confidential records.

Demonstrated history of producing accurate, timely reports meeting

stringent agency, government, & insurance (MCO/HMO) guidelines.

Flexible and versatile - able to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven environments.

Excellent team-building skills.

Skills Summary

Project Management Database Design Insurance/ 3rd Party

Strategic Planning Customer Billing/AR

Pharmaceutical Service/Consulting Accounting/Bookkeeping

Distribution and Claims HR Management Office Management/Medical

Management Marketing & Sales Office Operations

Revenue Cycle Management Government Program Financial Management

Entitlement QI/QA

Multi-disciplined/Multi-fun

ctional

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

o Prepare complex reports for managed-care organizations and insurance

companies, ensuring full compliance with agency requirements and

tight deadlines.

o Author professional correspondence to customers and vendors.

o Design and deliver series of classes for local businesses and

associations, providing consultation, education/trainings, and

proposals for better business solutions

o Communicate medical/treatment and financial concepts to

patients/clients using layman's terms to facilitate understanding.

o Rapidly learn and master varied computer programs; recently completed

Microsoft Office Suite and Billing/Coding certificate courses.

Customer Service/Marketing/Problem Solving

o Oversee front-office operations and provide impeccable customer

service:

o Built a clientele supported by 60% referral business.

o Develop and implement strategic marketing plan for business:

o Redesigned mental health service delivery model, building revenue

to $92K in first year of role

o Create, maintain provider relations (internal/external) to enhance

services within division with minimal out- of -pocket/budget use.

o Streamlined representative payee services for outpatient mental

health clinic, outpatient counseling

o Established relationships with community partners to help expedite

benefit acquisition

o Increased revenue by creating new lines of unrestricted revnue

within division

o Increased client base by one-third resulting from MD and county

referrals.

Muna K. Qureshi

R sum, Page Two

Professional Experience, continued

DETAIL MASTERY & Organization

o Manage all aspects of day-to-day operations as division director and

multi-site manager of behaviorial health services:

o Facility rental/maintenance.

o Patient scheduling for busy office averaging 400 clinic

appointments daily.

o Finances: accounts payable/receivable, invoicing, insurance

billing, budgeting.

o Supervision of a total of 80 providers (Casemanagers, Counselors,

LPN/RN/APNPs/ MDs).

o Compliance with all healthcare regulatory bodies, insurance

carriers, county/gov't requirements.

Employment History

Wisconsin community serviceS INC. - Milwaukee, WI

Business Finance Director, 2007 to Present

APS HEALTHCARE- Madison, WI

Associate Consultant, 2007 to 2007

WALGREENS- Milwaukee, WI

Certified Pharmacy Technician, 2001 to Present

Education

herzing university - Milwaukee, WI

Bachelor of Science, Health Information Management, 2013

GPA: 3.89/4.0

cardinal stritch university- Milwaukee, WI

Masters Business Administration Degree, 2008

(22 month accelerated program)

GPA: 3.88/4.0

university of wisconsin at Milwaukee - Milwaukee, WI

Bachelor of Science, Healthcare Administration, 2005

GPA: 2.9/4.0

Computer Skills

Microsoft Office Suite Megastat

EPIC 3MCoder

Business Objects SQL+

Series of EHR systems (company Quickbooks

"home grown" software)

Available for Relocation

8540 S Liberty Ln #3107 ( Oak Creek, WI 53154 ( 414-***-**** (

acanv5@r.postjobfree.com



Contact this candidate