B EVERLEY ATKINSON

** ****** ******** ******, ** K2K 3E5

Home: 613-***-**** Cell: 613-***-**** acansr@r.postjobfree.com

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BUSINESS CONSULTING

Progressive and strategic business leader drives quality and continuous improvements for operational success.

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Pioneering Business Consulting expert with 15+ years of “hands on” operational leadership in the Hospital

Services industry. Operates from strategic, operational role to lead organizational development and execution

of quality and continuous improvement initiatives. Utilizes Six Sigma Black Belt training to define and

establish Lean and Quality element across an organization. Maintains budget and financial oversight.

! Quality Management – Specializes in business re-engineering, process mapping, quality/

improvement processes, risk management, and root cause analysis.

Project Management – Leads strategic planning, development of scope, analysis of issues, risk

assessment, benefits/costs analysis, and strategic implementation.

Communications – Spearheads development of business plans/proposals and presentations.

Facilitates training/coaching processes and programs. Manages information reports. Chairs

community committees.

Administrative Leadership - Performs contract management, staff recruitment/retention, due

diligence; termination and downsizing and disciplinary actions.

Quality Auditing talent to visualize product concepts; penetrates new and untapped markets, and

position brands in a highly competitive industry. Leads cross-functional team. Performs facility

management.

Supply Chain Management – Demonstrates in-depth knowledge of supply chain concepts. Utilized

‘hands on” management approach to supply chain of blood services – from donor recruitment, blood

! collection, testing, manufacturing, distribution, and transfusion of blood.

Core Competencies:

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Strategic Leadership Strategic Communications Million Dollar Budget Control

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Product & Hospital Services Supply Chain Mgmt.

PMP Certification Quality Systems Mgmt.

Six Sigma Black Belt Training Quality Auditor

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PROFESSIONAL EXPERIENCE

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CANADIAN BLOOD SERVICES, Ottawa, ON 1998-CURRENT

Director of Strategy Integration (2009-Current)

Conceptualize and implement national, standardized hospital service plan program designed to enhance

understanding of hospital customers regionally and nationally and drove initiative to improve efforts to meet

! Accomplishments & Highlights:

customer expectations. Championed top-tier customer service for all CBS hospital customers.

Key

Consolidated information from 460 hospitals and developed an online database.

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Developed database of hospital contact information.

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Created database of hospital information from IT systems and implemented master data governance.

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Finalized national customer satisfaction survey to collect feedback in order to implement service

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! improvements.

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BEVERLEY ATKINSON PAGE 2

(Canadian Blood Services continued)

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Technology Director, Ottawa, ON (2007-2009)

Developed and monitored all processes pertaining to Canadian Blood Services manufacturing of blood

components to ensure compliance with Good Manufacturing Practices (GMP). Spearheaded selections and

! Accomplishments & Highlights:

standardization for equipment essential for the department nationally.

Key

Analyzed 1000 Centre Operating Procedures and 250 Standard Operation Procedures to identify

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efficiencies nationally. Completed process mapping to of manufacturing processes to assist the

organization to become more efficient. Standardized Operating Procedures to develop national

! of Production, St. John’s, NL/Ottawa, ON (2003-2007)

structure of practices and procedures.

Director

Maintained oversight for $35M budget. Led management team of 20 (450 total staff). Managed manufacturing

of blood components, strategic development of production planning cycles, inventory management, and

! Accomplishments & Highlights:

production planning performance.

Key

Oversaw production all aspects of blood production across Canada and bio medical department.

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Managed budget of $35M and 20 direct reports (Regional Managers of Production, National Inventory

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Manager, and Technical Manager).

Managed blood component inventory and Standard Operational Procedures.

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Implemented national inventory policy to streamline processes, increasing ability to distribute blood

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across provincial lines and meet blood demands in urban cities such as Vancouver and Toronto.

Developed database of equipment, monitored functionality, and determined replacement cost,

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! Director, St. John’s, NL (1999-2003)

improving general maintenance practices for equipment inventory.

Centre

Led cross-functional team of experts in supply chain, securing recruitment/retention of blood donors,

collection, manufacturing, testing, and distribution of blood units. Coordinates management team, ensuring

key departments (Human Resources, Finance, Information Systems) were managed in compliance with

! Accomplishments & Highlights:

Canadian Blood Services policies and procedures.

Key

Oversaw Newfoundland Blood Centre Finance, Human Resources, Donor Services, Clinic Services,

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Donor Testing and Production Laboratory, Logistics/Distribution and Facilities (Medical Director and

Quality Assurance Professionals).

Ensured centre operated in compliance with GMP’s (Good Manufacturing Practices) through

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exceptional quality assurance management.

Established non-compliance and quality control program to improve processes and procedures.

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Implemented performance metrics, ensuring staff fully understood role requirements.

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Led community liaison pilot to generate community interest and outreach, informing medical

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! professionals of organizational practices and value-added services.

PREVIOUS EXPERIENCE

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CANADIAN BLOOD SERVICES, St. Johns, NL

Project Leader – Patient Services Quality Assurance Manager

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CANADIAN RED CROSS, St. John’s NL

Laboratory Technologist

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BEVERLEY ATKINSON PAGE 3

PROFESSION ORGANIZATIONS/AFFILIATIONS

! Project Management Institute (PMI)

American Association of Blood Banks (AABB) – Performed accreditation volunteer audits, ensuring

blood collection and distribution standards are in place.

! Canadian Society for Transfusion Medicine (CSTMT)

EDUCATION & CREDENTIALS

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B TECHNOLOGY – Memorial University of Newfoundland, St. John’s, NL

!ACHELOR OF

P PROJECT MANAGER (PMP)

!ROFESSIONAL

M ASTER’S CERTIFICATE IN PROJECT MANAGEMENT – Memorial University of Newfoundland/York University

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Q CERTIFICATE –The University of Manitoba

! UALITY ASSURANCE MANAGEMENT

C QUALITY AUDITOR – American Society of Quality

! ERTIFIED

R MEDICAL LABORATORY TECHNOLOGIST (RT) – College of the North Atlantic, Newfoundland

! EGISTERED

Additional Training & Development:

Six Sigma Blackbelt Training

Management Skills Program

Various Professional Development Seminars (Medi/Veritas Communications; Time Management;

Project Management; High-Performance Teams; Team Building; Occupational Health & Safety;

WHMIS; Instructional Staff Program Instructor (ISTP); Good Manufacturing Practices (GMP)

Technical Training (Microsoft Office Suite; PowerPoint Advanced)

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