JOONG SHIK (JOHN) KIM

*** ***** ******* **. ******* ON M2N2C5 647-***-****

acaniz@r.postjobfree.com

OBJECTIVE

I am seeking a Level 2 Help Desk Analyst position with a company that will allow me to apply and enhance my skills of being a computer engineer and take full advantage of my diploma in Computer Systems Technology.

I am eager to contribute my creativity and hard work towards the success of your company and to the growth of this fast developing field.

QUALIFICATION HIGHLIGHTS

Cisco VOIP Phone

MCP

VMWARE ESXi4.x/5.x Networking (TCP/IP)

Technical analysis

Windows Server 2008R2 Infrastructure Management

Migrations/Upgrades

Windows 7/8/XP

MAC OSX Linux Ubuntu Android/Iphone configuration

PROFESSIONAL EXPERIENCE

ALCOHOL COUNTER MEASURES SYSTEMS - TORONTO

Alcohol Countermeasure Systems (International) Inc., commonly known as ACS, is an international group of companies with one common goal: to promote road safety through industry-leading breath alcohol testing technology.

IT HELPDESK ANALYST (2010-2013)

• Support for application, workstation, and network issues internal and external by phone, email, and remotely.

• Administration of Active Directory, Exchange

• Antivirus Administration with Sophos Corporate Edition.

• Setup and Managine WDS (Windows Deployment Service)

• Create workstation images

• Maintained Server room (Cabling, Server hardware and UPS APC)

• Cisco Phone support

• Support System and Network Administrators

• Technical Process and Procedure Documentation

• Purchase all necessary equipment according to the available budget

ACHIEVEMENTS:

• Completed a desktop/laptop system refresh for all users, while utilizing WDS for efficient deployments

• Completed custome Windows 7 image for China manufacturing facility with USB and iso file

• Migrate SAP Business One

• Windows 7 migration from XP

• Migrate UPS and FEDEX administrative software into the VM

APPLICATION SUPPORT (2008-2010)

• Support in-house software for external user

• Adjusting debit/credit for correction in software

• Create and update in-house software documentation

• Download data from interlock device and upload into database of the client

ITEC COMPUTERS.. - TORONTO

Local computer store to build and consult PC/Workstation, and SOHO Networking.There were 7 full-time and part-time technician.

TECHNICIAN (2003-2008)

Worked as Part Time technician to setup custome workstation/PC, and configure SOHO Network. Specially support Cyber Cafe 24/7.

• Build or upgrade custome workstation/PC.

• Support Cyber Cafe 24/7

• Configure network infrastructure for Small Business (POS system), or home network

• Data backup

ACHIEVEMENTS:

• Best employee of the year 2006, 2007

MARS CANADA INC. - BOLTON

Leading confectionary, grocery, and pet food manufacturing Company.

RETAIL REPRESENTATIVE (2005-2008)

Worked as part-time retail Representative.

• Coordinate effort within the group to achieve provided goal within stated deadline

• Reported directly to the team leader

• Translate English to Korean for certain information

• Handled various inquires from customers and the management

• Selling Promotion

• Products quality and display control

• Collect information from the retail fields, analyze all data, and then report it to the team leader with recommendation

• Executing a survey and report to the team leader with correct number and opinion which is useful for the business strategy plan for a future promotion.

• Translate English to Korean, and Korean to English

• Do a presentation in front of people, and management effectively and effectively with good manner

• Communicate with other team members to increase work efficiency and achieve best goal in a certain time period

• Time and risk management for the best result

• Update my current work status daily

• Execute every message, and work order ASAP

KOREAN BUSINESS ASSOCIATION - TORONTO

Korean Business Association, commonly known as KBA, is a local whole saler only for members.

CONFECTIONARY MANAGER (2002-2005)

• Placing and ordering merchandise after the forecasting

• Purchasing and negotiating with sales person.

• Inventory and damage control.

• Manage 4 people.

AIM FUNDS MANAGEMENT INC. - TORONTO

Currently the name of company changed to Invesco. One of Leading Funds management organization.

IT DESKTOP SUPPORT (2001-2002)

Worked as Co-op.

• Performed first and second line of support for computing hardware and software

• Handled incoming request and answered general queries regarding the system environment

• Install and support workstations, various printers, and peripherals

• Assisted in software distribution by executing the patch job

• Delivered assistance over the phone, resolving problems and answered questions in a timely, methodical and accurate manner

• Participated on projects that enhance the efficiency and quality of Helpdesk/Desktop services

• Identified problem trends which affected the user productivity and service delivery

EDUCATION

Certification in Windows 2008 R2 - ADDS (Active Directory and Directory Services) 2012

with hands-on

Learning Tree International, Toronto, Ontario

Diploma in Computer Systems Technology 2002

with Co-Op program

Centenial College, Progress Campus, Toronto, Ontario

PROFESSIONAL DEVELOPMENT

Acquired certifications

MCP (Certification ID: 2430330)

ComTIA A+ 220-801

Plan to Acquire certifications

MCITP: Server Administrator on Windows Server 2008** (Exam 70-640)

VMware Certified Professional (Exam VCP510)

CCNA

Contact this candidate