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Customer Service Management

Location:
Palo Alto, CA
Posted:
November 01, 2013

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Resume:

650-***-**** George Emig

acand6@r.postjobfree.com

EMPLOYME NT:

Administrative Associate, Stanford University School of Medicine (Dec

****-**** ****)

Responsibility for providing a wide range of administrative support functions within

a dynamic environment for two Associate Professors/Oncologists and their clinical

support staff at the Stanford Cancer Center. E xercising professionalism and

confidentiality, acted as a liaison for the group in dealing with internal and external

colleagues, other clients, and patients. Often amid conflicting priorities,

demonstrated f lexibili ty in responding to sometimes urgent issues, and resolving

p roblems based on knowledge of the ongoing work priori ties of their practice and

research projects. Fielded telephone calls, handled IT issues and other logistics

matters, managed calendars, coordinated internal and external meetings, arranged

t ravel, processed reimbursements and expense reports, composed and edited

documents, ordered product, addressed billing issues, processed all important

paperwork in a t imely fashion, and accessed, processed, and managed various data

sets. Learned and utilized multiple systems and application software as required.

Various tempora ry support positions at Stanford University (2005-

2006)

Order processing for IT services and equipment; Administered to facilities requests;

Data entry into the space planning module and for the Office of Development during

peak season; Administrative support to Central HR office management.

F ulfillment Associate - Walma r t.com (2004)

Supported the Operations group in ensuring the proper electronic t ransmission of

customer orders and data between the corporate office and multiple remote vendors

and distributors.

Site Supervisor - Pitney Bowes Management Services (1999-

2003)

S tabilized and maintained a small distribution operation at a client site (Gartner),

resulting in consistent profitability and high customer service satisfaction ratings.

T rained staff and adhered to strict safety standards.

Master Scheduler - M indscape/Riverdeep (1992-1997); T r iad

Systems/Activant (1984-1991)

In support of the Materials and Production Control functions serve as an operational

l iaison between hi tech manufacturing, Sales, Product Development, Finance, IT, and

other corporate support functions. Facilitated divisional monthly product forecasting

efforts that were then interpretated into accurate and credible materials

p rocurement and production schedules that were managed f luidly moving forward.

P roactively resolved issues with all levels of co-workers, external clients, and vendors

i n support of corporate objectives.

E D UCAT IO N/TRA I N I NG:

Michigan State University, BS Psychology

In troduction to Health Informatics, UC Davis Extension

Frontline Leadership Training, Pitney Bowes ; APICS Certification

M S Office; Oracle financials; Epic; EndNote; various other data management

systems.



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