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Customer Service Front Desk

Location:
Las Vegas, NV
Posted:
November 03, 2013

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Resume:

Julie (Chih-fan) Lin

**** **** **** **. • Las Vegas, NV 89139 • 702-***-**** • acan6y@r.postjobfree.com

EDUCATION

University of Nevada, Las Vegas (UNLV) Las Vegas, NV

Bachelor of Science in Hotel Administration

Dec. 2013

Major: Hospitality Management

EXPERIENCE

Server/Cashier June 2012 –

Present

Shuseki Japanese Restaurant Las Vegas, NV

• Provide fast, efficient, friendly customer service to all patrons in person

• Service 5 tables simultaneously

• Handle monetary transactions

• Organize and arrange products on display shelves

Volunteer/Self-Employed August 2011 – Present

Las Vegas Events & Conventions Las Vegas, NV

• Provide support at conferences, fundraisers, and exhibitions at strip properties and UNLV

• Translate and interpret between Chinese, Taiwanese, and English

• Register attendees, serve food and beverages, explain and pour wines

Front Desk Intern Summer 2011

Wen-long Co., Inc. Taiwan

• Introduced and explained products to customers

• Provided excellent customer service, in person and on phone

• Handled all guest questions and complaints effectively

Study Tour Leader Summer 2007

Overseas Compatriot Affairs Commission

Taiwan

• Designed, organized, and promoted study tour and educational program for expatriate youth

• Deepened people’s understanding of the establishment and development of Taiwan

• Offered pre-travel information, resources, support, and accompanied groups on study tour

SKILLS & CERTIFICATIONS

Fluent in Taiwanese and Chinese, basic Cantonese

Proficient in Microsoft Word, Excel, PowerPoint

National Restaurant Association: ServSafe Certification

Serving Alcohol with Care Certification

LEADERSHIP & INVOLVEMENT

UNLV Taiwanese Student Association (Las Vegas, NV) – Secretary 2011 – 2012

Calling All Color (Seattle, WA) – Leader 2009

• Designed fundraisers, scheduled volunteers, trained new members



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