CHAITANYA KOTHA

Ph – 646-***-****

SUMMARY

• Over all 3 yrs of experience in the field of IT out of which 2years of strong experience in SAP BASIS consulting and SAP Security.

• Extensive experience with ERP Implementation and Administration, especially with ERP 2004(ECC 5) and ECC 6

• Experience with SAP Upgrades and troubleshooting.

• Configured Profile Generator (PFCG) and assigned user authorizations and profiles to user ids, setup security for the developers according to Business requirements.

• Proficient in troubleshooting and handling user issues by using SU53, tracing (ST01) and User Information System (SUIM). Locking and Unlocking users, running reports in Excel sheets and monitoring users having access to some specific controls.

• Experienced in using CATT scripts for Mass user creation and maintenance.

• Experience and knowledge of security procedures for user creation, maintenance and migration in client-specific user administration model and central user administration (CUA).

• Good at Understanding ABAP Programs and writing the ABAP Script, Tables and menu painter.

• Proficient in Installation and configuration of SAP R/3, SAP BI, Solution Manager and Netweaver Components like Enterprise Portal and Exchange Infrastructure.

• Experience in working with Transports in transporting roles between Development, QAS and Production R/3 systems and users.

• Client Administration, SAPGUI, Batch/Background Jobs Management.

• Experienced with Spool Administration like configuring printers and trouble-shooting spool request, deleting old spool jobs and working with TemSe objects.

• Performed Client copies/deletes in Sandbox, Development and Training.

• Experience in defining background jobs, scheduling and maintenance, modifying, deleting and analyzing the jobs and regularly monitoring the job logs and the job status

• Expert in Client Administration Client Creation, Client copy, Client export, Remote Client Copy, Client Deletion, Securing Clients and Assigning Logical System to client.

• Expert in resolving issues related to Exchange server

• Hands on experience in maintaining the SAP and peopleSoft servers.

• Good at resolving Mainframe issues

• Worked on issues related to Windows2000, Microsoft Office, Acrobat Reader, Internet Explorer

• Worked on Knowledge base

• 24X7 Production Support.

Education : B-Tech in Computer Science and Information technology

Technical Skills

OS :Windows 95/98/NT/2000/XP/Vista, Linux/Unix

Database :MS-SQL Server, Oracle

SAP :BASIS / System Administration, Profile Generation, Transports, CCMS, Solution manager, backup and Recovery, Performance tuning, User administration, Client Administration, Spool Administration, Background Job Administration, Authorizations and Profiles.

Languages :C, C++, Java, ABAP

WORK EXPERIENCE

AnswerThink Pvt Ltd - Hyderabad November 2004 - October 2006

Basis Consultant

• Installation of ECC5.0 and ECC 6.0

• Upgraded servers from ECC5.0 to ECC6.0

• Installation and configuration of solution manager 4.0

• Post Installation activities on R/3 servers

• Configuring and Managing Transport Management System(STMS)

• Configuring and managing User administration

• Configuring Client administration

• Creating roles and assigning them to users as per business requirements

• Worked with Business IT Specialists to help them understand what SAP authorizations and roles are required for users in that department.

• Schedule, monitor and perform backups - partial online recovery of data files, tablespaces,tables etc and complete offline backup using SAPDBA & BRTOOLS Performing Log Backups

• Spool & Printing management & troubleshooting include installation of printer, solving

users printing problem.

• Transported profiles between clients within R/3 system and between R/3 systems.

Setup the Print and spool configuration.

• Created special authorization characteristics and included in authorization(info provider,validity, activity) as per business requirement

• Experience in performance tuning – Reviewing buffer statistics, workload statistics, operating system monitor and checking for swaps, hit ratio, CPU idle time for fine tuning on the R/3 system

• Worked along with the functional team to set and resolve the authorization object level data and problems in various modules(FICO,MM,PS)

• Worked on documenting roles in roles database and update database history of roles exported reports to Excel sheets from SUIM to provide business with detailed list of users in their controls.

• Day to day technical support and resolution of security issues.

• Background job maintenance and monitoring

• Monitoring system with CCMS, Background job processing, spool jobs, spool and queue administration

• Apply support packs using SPAM. Applying PLUG INS such as(ST-PI,PI-BASIS,ST-A/PI) using SAINT.

• Scheduling background jobs for removing old irrelevant data.

• Applying latest kernel available in SAP marketplace according to the system release.

• Troubleshooting authorization problems by analyzing system trace (ST01) and authority check (SU53).

GE Capital International Services - Hyderabad August 2004- October 2005

Technical Support Analyst

Responsibilities

• Handled Dedicated e-Support Cases that users file in the GE Support Central web page for there quicker resolution

• Handled GE related intranet software and hardware related issues.

• Handled cases that belong to the GE Bio-tech group.

• Helped users in resolving their VPN cases

• Involved in resolving Mainframe issues

• Took care of the blackberry cases.

• Resolved operating system issues, and healthcare software related issues.

• Maintained SAP servers

• Maintained Peoplesoft servers

• Resolved the login issues related to PeopleSoft server

• Worked on security issues related to SAP server

• Use Active Directory to create new accounts, manage user profiles, join userrs to a domain, reset passwords, unlock accounts, and grant profile permission to specific groups

• Supported the following software on standard Windows 2000 base-imaged workstations and laptops for users (but not limited to): Microsoft Office 2000 (MS Word, Excel, Access, Outlook, and PowerPoint),acrobat reader and Attachment. Other software applications were supported, however, too many to list.

• Maintaining GE Intranet websites

• Taking care of Server down issues and resolving them on time

• Remotely supporting clients with Sametime, PC anywhere, netmeeting

• Performed virus and spyware removals, reassuring updated virus definitions.

• Updated the Pending cases that are not resolved by the analyst for the day

• Assigning works to the Co - Analysts and monitoring them.

• Technical guidance to other Analysts in resolving issues

• Initiated and enabled cross training in the team which makes the process 'People Independent'.

Achievements at GE

• Award for handling the highest number of issues (more than 100) in a single day.

• Appreciation award for Excellent Performance in handling Exchange Server issues.

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