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Customer Service Technician

Location:
Quitman, TX, 75783
Salary:
15.00
Posted:
November 01, 2013

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Resume:

Michael L. Cardy

*** ***** **** *******, **

acamz3@r.postjobfree.com Home 903-***-**** Cell 903-***-****

A POSITION UTILIZING MY EXPERIENCE AS A COMPUTER/ELECTRONIC TECHNICIAN,

WITH EXPERIENCE IN APPLICATION SOFTWARE, MICROSOFT SOFTWARE INCLUDING

SERVER 2003, OFFICE, COMPUTER, PRINTER REPAIR, CAT5/6 CABLING, CUSTOMER

SERVICE, HELP DESK

. Sedona Corp 2/2012 7/2012 9/2012 10/2012

Contract TECHNICIAN.

Install laptops, desktop, inkjet and laser printers

. Alcatel Lucent 10/2008 10/2010 JOB MOVED TO MEXICO

Test Technician

. Testing and repairing large communication equipment

. Testing boards to component level

. Getronics 1/2008 10/2008 travel over 1000mi

o Technician

. POS, DVR, printers, at Target, Home Depot, CTIFI, State

Farm,

Allstate

. Sedona Corp. 3/2007 10/2007 Contract

o Technician

. Installed servers and printers in State Farm Offices

. Trane 1/2006 7/2006 temp thru Remedy

o Electronic technician

. Building fixtures and testing using and programming

instruments

. First Line Solutions 1/2005 1/2006 travel over 1500mi

o Service Technician for 21 Wal-Mart and Sam's Stores (1 year)

. Service all registers, scales, and back office equipment

. Worked with customer service reps and store managers to

resolve problems regarding POS and store applications of

what ever NCR was contracted to do.

. UNITED WAY OF TUCSON AND SOUTHERN ARIZONA

o IT Director 3 years Job 3/1998 5/2002 Job went to contractors

. Responsible for all IT actives

. NT4, Server 2003, Active Directory, Exchange 5.5,

installed an IP telephone system, Special non-profit

software to run on a SQL server, installed Vertis

backup, Corporate Norton Anti virus, Desktop XP, 2000,

Office 2003, Proxy Server, installed a Konica

copier/printer, installed and terminated Cat 5e cable,

installed a T1 line and a DSLserver, installed switches

and routers

. Repair, rebuild of PC's and maintenance and software

support of 90 desktops and 5 servers, Laser printers (7

HP and Konica color)

. System Administration

. ACCRAM 1 year 2/1997 12/1997 Closed Tucson office

o Service Technician

. In the field service of computers, laser and dot matrix

printers, communication systems, including software on

Novell servers, and NT4 servers and NT, 95 desktops

. In house monitor, keyboard and systems repair

. Pulled Cat 5 and coax cables

. Microsoft, Sears 1 year 1/1996 2/1997 Temp

o Lead technician

. On line computer, printer repair and customer support

team

. Handled all difficult calls

. Kept track of all calls, monitored technicians and

counsel technicians on how to do better at their job

. Customer Service for Windows 95

. Radio Repair Business for 15 years

. Positrak 4/1992 11/1995 Business closed down

o General manager

. Responsible for Sales, Customer Service, Purchasing,

Repair and Building of POS System for Automobile jobbers

. Reconfigured and maintained a Key telephone system for 5

companies

. Designed new POS systems

. System Administrator for Parent company

. Responsible for all cabling for computer and phone

systems

. Education

o A+ certification

o Associate Degree in Electronic Engineering DeVry Technical

Institute

o 2 Years at Michigan State University

o Courses internal IBM

o Courses at local community colleges and on the Internet



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