Dave Squires

**** ****** ****

Burnsville, MN ***37

952-***-****

acamxw@r.postjobfree.com

OBJECTIVE:

To obtain a challenging position that will be both utilize and strengthen

the organizational and motivational skills acquired in 18 plus years of

diverse, demanding responsibilities.

WORK EXPERIENCE:

TCF BANK

Minneapolis, Minnesota

Western Support Manager, Officer January 2000 - September 2013

Manages calls and service technicians in Minnesota, South Dakota, Colorado

and Arizona.

Interfaces between the Help Desk staff and end users to ensure timely

delivery of service to all users.

Educates and trains support staff on new services, changes and product

enhancements.

Coordinates repair and part ordering to maintain an adequate inventory for

the Service Center.

Maintains contact with equipment manufacturers and makes recommendations

for IT purchases.

Manages and participates in all department activities. Includes setting

priorities, providing work direction and monitoring performance. Oversees

personnel functions, including interviewing and hiring staff, conducting

performance reviews.

Managed various aspects of the 2005 Branch PC Refresh project to include:

set up equipment for 3,000 machines, directed 3rd party vendors on their

tasks, configured server, created print queues, unboxing.

Instrumental in the coordination of the data center move project to an off-

site location.

Manage Tickets and distributed to staff.

Manage P2 tickets assigned to us

Created and performed and participated in on-call rotation.

Instrumental in the coordination of the Windows 7 project

Was a key member in the Epson printer roll-out

Was a key member in the pin pad roll-out

Provides monthly reports to upper management.

DELOITTE & TOUCHE

Minneapolis, MN

Senior End User Support Technician 1998 - 2000

Supported over 700 users

Evaluated, prioritized and resolved hardware and software problems

Managed machine inventory going off-site for service

TCF FINANCIAL CORPORATION

Minneapolis, Minnesota

Lead Helpdesk Analyst 1994 - 1998

Provided work direction and training for all levels of Help Desk Personnel

Supervised, planned, scheduled and directed all activities of the Help Desk

Staff

Diagnosed and analyzed data/telecommunications system and network problems

Responsible for entire problem resolution process from start to finish

Determined the cause of network failures and coordinated the appropriate

action to escalate, document and correct the problem

Coached the Help Desk Staff and Network Users with problem resolution

Reviewed the performance of the Help Desk Employees

HARDWARE:

Compaq, Macintoch, IBM, Toshiba, HP, Lenovo, Dell

SOFTWARE:

Office Suites '97/2000/XP/2003, 2007, 2010

Magic SQL, Win 95/98/NT/4.0/2000/XP, Windows 7, Internet/Intranet, Novel,

Vantive, Lotus Notes, cc:Mail, Attachmate, Netscape, Lotus Organizer,

Outlook, Web Access

CERTIFICATES:

Dell Certifications - November 2012

IT Project Management Office Certificate, February 2012

ITIL Certification, August 2010

A Plus Certification, July 1999

EDUCATION:

Associate of Applied Science/Business Administration

Brown Institute - Minneapolis, Minnesota

* President of Student Senate

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate