Information Technology Software
Resume:
Houston, TX, *****
acamw2@r.postjobfree.com
Jacob W. Sam
Objective: To obtain an Information Technology position requiring a self-starter with relevant training and hands-
on experience in software installation and systems diagnostics, configuration and repair.
Skills: Microsoft Office 2003-2010, Microsoft Outlook, Power Point,VNC Viewer, Enterprise, VMware,
Windows 7 Desktop Operating System, Windows 7 Migration, Structured Cabling, DC Electronics,
Network E Standards & Protocols, Window Server 2003-2008, Database Development, Microsoft
Network Operating Systems, Information Systems Security, Wan Technology Application, Network
Technology and Service Integration, Network Development Capstone Project, Networking
Application Service and Security Procedure and Portfolio Development, Remote Tivoli, and Typing
35-45 wpm Demonstrated ability to provide user support by means of remote access tools
Education: Associates Degree
ITT Technical Institute Information Technology & Computer Network System
Houston TX
Work Experience:
November 2011 – October 2013
Internal Revenue Service (IRS)
Houston TX 77002
(Desktop / Network User Support Specialist) Working Enterprise Service Desk (ESD) tickets; providing
desktop support for over 400 users adding new users and removing user from Active directory and
Exchange, performing maintenance for HP,Dell, and Lexmark laptops, desktop, thin clients, network
printers and scanners troubleshooting hardware, software, network, and peripherals; repairing or replacing
hardware and peripherals, network components; installing approved COTS software (including upgrades);
computer equipment setup/installation/de-installation; any and all IT equipment relocation; configuring IT
hardware, software, peripherals and networks; inventorying; validating telecommunications through
servers and workstations; validating software and peripherals, and providing informal customer
education; maintaining IRS records for tickets, and update any asset management systems; Maintaining
and resolving network problems within the IRS MITS EUES jurisdiction or spam of control. Working as
part of the Windows 7 Migration Team for deploying over 95,000 employees. Assist customer with
syncing in data on Blackberries, preforming assist with ERAP Cisco VPN, AirCards and routers also
work on phone extension.
May 2008 – November 2011
Houston Independent School District
Houston TX. 77008
(Material Clerk) Provide Support for over 200 users Checking in and out testing material to the Specialists who
specialize in testing special needs kids. test material inventory file logging. Research for update software, hardware,
test material and making purchase order for refill of stock and tagging, labeling and scanning, inventory ready for uses
. Fixing minor software and hardware issues on laptops and desktops; install new software and hardware; updating all
computers for the Specialist to use; show the Specialist how to add new folders to computers and printers to the server;
maintain the desktops and laptops and setup emails and Provided desktop support for over 300 dock station users.
July 2006 - May 2008
Ridgway’s
Houston, TX. 77046
(Mail Clerk) Delivering and receiving mail threw out the plaza. Processing mail threw the meter mail machine, sorting
mail, ship and receive processing heavy volumes of Fed Ex, UPS, and duty spreadsheets show employees how to
setup email and fax.
August 2005 - January 2006
Harris County Social Service
Houston TX 77096
(Front Desk & Call Center Clerk) Answering phones, setting appointments to help clients with their bills; also making
print out and filling client records
October 2004 - April 2005
Halliburton
Houston TX. 77072
(Office File Clerk) Answering phones, filing account payables and account receivables and inventory. Trouble shooting
other employees computers, setup new employee email and connect printer and folders to the servers and installing
new accounting software.
IRS References
Dorla Hill
acamw2@r.postjobfree.com
Supervisory IT Specialist
Donna Ritts
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Information Technology Specialist (Customer Support)
Karen Raynor
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Information Technology Specialist (Customer Support)
Cheryl Mayberry
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Information Technology Specialist (Customer Support)
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