John T. Forman

Tampa, Florida *****

727-***-****

acamu8@r.postjobfree.com

EXECUTIVE LEADERSHIP: SENIOR TECHNICAL BUSINESS ANALYST

Aligning Information Technology with business to create solutions and opportunities that drive change

-Technology Integration: Evaluate and deploy solutions that truly enable the

business based not on trendy technologies but authentic operational needs,

including virtualization, VoIP, cloud computing and Office 365.

-IT Team Leadership: Build strong IT teams and lead by example to infuse

A “Can-Do” attitude with a relentless striving toward high quality performance.

Forge mutual trust, set clear performance expectations, empower teams, and

provide support with high accountability to produce stellar results.

-Vendor Sourcing / Vendor Relations: track record for building strong

relations with the right vendors to reduce costs, improve support/service,

and support strategic goals.

-Preserved $90 million account by reversing deteriorating relationship.

Reengaged client demonstrating in-depth understanding of strategic large

scale IT implementations that complement business objectives.

Led complex global multi-platform IT development projects for internal

and client-facing programs ranging from $10 million to $100 million.

Realized a yearly cost savings of 35% across the enterprise by limiting

software licenses and increasing system’s efficiency and reliability at all levels.

Operating Systems: UNIX/Linux, Windows Server 2000-12, Windows XP/Vista/Windows 7/8, i5/OS, Apple Mac OS X, iOS, Android Jelly Bean

Applications: Office 365, Exchange, SharePoint, Adobe Products, Virtual Application Software(VMware, VirtualBox, Cameyo), Infinium, Siebel, JDEDwards, VAI System 2000, SAP ERP, Apache HTTP, Microsoft Retail Management Software (RMS), Dynamics CRM, Internet Information Services (IIS), CMHC Systems, Intuit Track-It, VoIP, Marex FileBound, Windows Tools and Optimizer Software, Google Apps, Cloud Hosting

Hardware: PCs, servers, blades, thin client, network components, midrange, backup/restore solutions, remote access, RAID, wireless networking, hubs/routers/switches/firewalls, network protocols, VPNs, SAN

Databases: IBM DB2/400, MS SQL, MySQL, Oracle

IT LEADERSHIP EXPERIENCE

INDEX DataFiles

INDEX DataFiles is DEX imaging’s document management software that reduces paper consumption by replacing your paper files with “searchable” electronic files.

DIRECTOR TECHNICAL SERVICES/IMPLEMENTATION, Tampa, Florida 2011-Present

Responsible for establishing the company’s technical vision and leading all aspects of the company’s technology development. Establish and manage relationships with IT vendors and technology consultants.

* Manage 12 direct reports and oversee geographically dispersed implementation staff of 25.

* Responsible for complex, multi-site, multi domain activities and systems integration.

* Established high functioning lean IT team to quickly respond to internal and external IT help support requests.

* Develop polices and procedures to insure that installs are PCI-DSS and HIPAA compliant.

* Saved $4.6 million by reducing helpdesk after business hours call volume 60% designing a sophisticated critical data transmission early warning system that triggered automated alerts.

* Reduced costs $480,000 per year associated with outside consultants.

* Saved projected $3 million yearly by optimizing network infrastructure.

* Manage/provide technical support and solution design with our Managed Services offerings.

* Develop and Implement Optical Character Recognition (OCR) solutions.

* Develop Drupal and INDEX FileBound integration modules for client deployments.

G.A. Food Service, Incorporated

Nutrition Meal Provider serving the nutrition needs of seniors and children, the military, emergency response and large event catering markets.

INFORMATION TECHNOLOGY DIRECTOR, St. Petersburg, Florida 2007-2011

Direct all areas of IT functions for high growth multi-state (36+ locations) company. Developed and managed master integration plans, including project scorecards, status reports and steering committee deliverables.

* Managed eight direct reports (Network Administrator/Project Managers/Software Developers).

* Slashed manual processes by 60% with resultant reductions in overhead costs.

* Reduced costs by 33% by reanalyzed network traffic, and eliminating unnecessary routing and equipment.

* Implemented SpiceWorks online HelpDesk application saving the company over $200,000.

* Replaced legacy PBX with Cisco Call Manager VoIP.

* Analyzed cost and operational impact to Cisco SMARTnet warranty support contract changes for transition to limited life model that saved $460,000.

Automated Merchant Systems, Incorporated

Nationwide merchant service provider specializing in providing electronic Merchant payment services to businesses of all types.

INFORMATION TECHNOLOGY DIRECTOR, Altamonte Springs, Florida 2006-2007

Provided strategic/tactical planning, development, evaluation, and coordination of the information technology systems.

* Managed six direct reports (Project Managers/Software Developers).

* Saved company $700,000 in maintenance expenses by upgrading network infrastructure to host subsidiary Internet access, installing Payment Card Industry (PCI-DSS) processes for client compliance measures, and renegotiating maintenance contracts.

* PCI-DSS compliance:

o Developed and architected PCI-DSS data security solutions and network infrastructures for AMS client base.

o Developed and presented PCI-DSS seminars for clients and new prospects.

* Design and develop companies’ website (www.automatedmerchant.com).

* Implement Microsoft Retail Management Software (RMS) at client sites.

Agilysys, Incorporated

Provides IT services to enterprise and government customers, implementing hardware and software from primary partners EMC, Hewlett-Packard, IBM, and Oracle.

PROFESSIONAL SERVICES SALES EXECUTIVE, Tampa, Florida 2005–2006

Mange installation of services, project management, integration and technical services for client base.

* Tightly managed and coordinated resources to ensure delivery expectations with clients while achieving a utilization target of 80%+.

* Increased Florida professional services sales 30% by becoming clients “Trusted Advisor”.

* Collaborate and design client enterprise infrastructure solutions with the systems engineering team.

* Assembled and negotiate professional service quotations and proposal support within the territory.

* Held in-depth technical discussions with clients on product benefits and configuration specifics, and generate proposals.

* Introduced to the newest storage technology (IBM/HP/EMC) as soon as it became available.

* Educated the team on scoping methodology for new or existing service opportunities.

* Developed and implemented user-training programs.

IT INDEPENDENT CONTRACTOR 2003-2005

Independently contracted for several key clients during four-year tenure. Frequently requested to return to client companies based on solid performance in each assignment. Recognized for consistently meeting project goals, adhering to budgets and timelines, and delivering high levels of customer satisfaction.

Major projects included:

> IT INFRASTRUCTURE PROJECT MANAGER, Lakeland, Florida Publix Super Markets, Incorporated

Provide leadership and comprehensive direction to meet various project teams' defined objectives.

* Assemble project teams, develop scope, develop cross-project relationships, assign individual responsibilities, identify appropriate project resources and provided guidance and direction.

* Saved over $450,000 in outside professional services by utilizing talents of in-house engineering team.

* Draft RFPs, understand contractual requirements and provide recommendations.

* Responsible for managing Sarbanes Oxley 404 compliance project.

* Participated in QA process; identify test cases; aid in developing test plans.

> INFORMATION TECHNOLOGY DIRECTOR, Bartow, Florida Peace River Center

Managed the entire IT operations department including help desk, computer network, telephone and security personnel.

* Managed six direct reports (Network Administrator/Project Managers/Software Developers).

* Responsible for the identification, planning, and delivery of high value improvements to critical business processes.

* Instrumental in the delivery/integration of VoIP architecture, providing over $1 million yearly savings.

* Led the business design and delivery of a strategic behavioral healthcare system utilizing CMHC Systems software for company wide deployment insuring HIPA (Health Information Privacy Act) compliancy.

* Provided project management and broad experience in developing, negotiating, and managing key technology initiatives.

> SENIOR SYSTEMS ENGINEER, Temple Terrace, Florida Verizon Communications, Incorporated

A catalyst for a major corporate-wide deployment of BMC Patrol across Multi-Platforms Platforms.

* Managed 10 direct reports (Project Managers/Software Developers/System Engineers) during a 29 month consultant assignment.

* Worked with global diverse teams in a matrixed managed environment, both internal and external.

* 20% cost savings from researching and implementing monitoring of SAN Storage (EMC Symmetrix) with BMC Patrol which streamlined monitoring to one central view resulting in major operations impact.

* Project Manager Lead for the installation/testing of BMC Patrol and Knowledge Modules on over 4000 Servers.

* Lead developer for BMC Knowledge Modules for in-house applications that where eventually built into BMC's product suite.

* Developed, modified, tested and troubleshooted Knowledge Modules, scripts and control files as required by Patrol.

EMC Corporation

EMC is a global leader in enabling businesses and service providers to transform their operations and deliver information technology as a service (ITaaS).

SYSTEMS ENGINEER/ INFRASTRUCTURE TECHNICAL ARCHITECT, New York, New York 2000-2003

Oversaw entire technical well-being of assigned customers by acting as a trusted consultant on IT business initiatives.

* Directed a project team of 12, focused on supporting the sale and successful implementation of EMC’s enterprise storage solutions and articulating business benefits of EMC solutions for AS/400, UNIX, LINUX and INTEL platforms.

* Successfully closed several deals in excess of $12 million by acting as the primary technical architect.

* Architected and presented best-of-breed infrastructures based on analysis of customer's business objectives.

* Launched AS/400 EMC Education training process and authored EMC architecture white papers.

* Assigned as EMCs Field Advisory Board Member for the LI/NY/NJ districts.

Other Work History (1992-2000):

Includes progressive MIS Management and Analyst positions.

Viacom International Incorporated, New York, NY MANAGER OF TECHNICAL SERVICES

Maximum Computer Systems Incorporated, Ronkonkoma, New York SENIOR TECHNICAL CONSULTANT

Vormittag Associates Incorporated, Ronkonkoma, New York SENIOR PROGRAMMER SYSTEMS ANALYST

Computer Associates International, Islandia, New York SYSTEMS PROGRAMMER/MIDRANGE SYSTEMS MANAGER

EDUCATION CERTIFICATIONS PROFESSIONAL DEVELOPMENT

Bachelor of Science, Computer Science

SUNY COLLEGE AT OLD WESTBURY, Old Westbury, New York

Certifications: EMC Enterprise Storage Fundamentals; PATROL Administrator for UNIX

EMC Courses: File Assessment Centera Training; Open Storage Management; Enterprise Storage Management Advanced; CLARiiON Performance; Enterprise Storage Network Foundations; Business Continuity Solutions; Enterprise Storage Management; Enterprise Storage Foundations; AS/400 Storage Introduction; AS/400 Software Features

Personal Development: Presentation Skills & Objection Handling; Henderson Group Sales Presentation Mastery; Miller Heiman Sales Training; Dale Carnegie Training

Publications (EMC Whitepaper): "AS/400 Software replication vs. SRDF"; "AS/400 Hold Jobs vs. Maintenance Splits"

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