Kaesha Gilliam

**** * ******* **. *******, AZ ***41

618-***-****

acam9e@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Profile Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

Core Strengths include:

• Providing customer assistance

• Organizational skills

• Multi-tasking

• Money handling experience

• Up selling products

• Assisting customer’s needs

• Demonstrates patience and a positive attitude with team

Burger King Belleville, IL June 2010 – Present

Customer Care Representative

In this position I was required to interact with customers: receive orders, process payment, and respond appropriately to customer issues. I was required to prepare the products as ordered by customers following the HAVE IT YOUR WAY service philosophy. In rare occasions I also unloaded and stocked products as they arrived at our location. After being employed by Burger King for 1 year I was trained for program for assistant manager. In this position I operated cash register or point of sale (pos) terminal, as needed. I was responsible for restaurant operations during assigned shifts, including opening & closing restaurant. I provided production direction to team members in a clear and concise way. In a team lead role I had to set an example for team members by working hard to implement shift plan and ensure swift and smooth production. I practiced delegating in a way that encourages team to work together during shift to ensure the restaurant operates to company standards. I directed, trained and motivated team members during shift on each of the workstations.

Education Belleville East High School Belleville, IL

Graduated with a High School Diploma

South Mountain Community College, Phoenix, AZ

Associates Degree: Currently Attending 2011

2012

References Furnished Upon Request

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