Debra Mitchell

**** *******

Houston, TX *****

832-***-**** cell acam9d@r.postjobfree.com

Work Experience

Senior Mainframe Computer Operator

*/**** - **/**** ******** Western Life Insurance Co,

Austin, TX

VSE/ESA IBM Mainframe environment

Submit and monitor batch cycles/jobs

Create/update JCL

Update date cards manually on a daily basis

Create/maintain Operations run guide schedules

Troubleshooting and Incident Management using Visual

Intercept

LifeCycle IAS

3480 and 3490 IBM tapes and drives

Manually maintain library - daily scratches and weekly

audits

Worked with Safesite and Iron Mountain

Manually log tapes

Maintain offsite storage rotation

Tape autoloaders

Canon high speed printers & Xerox EX4112-4127 printers

Fiery 5.3.1.32 Command Work Station 5

Solimar Mainframe form conversion software

Print various forms

Deliver throughout company

COLDViewer/Adept server reporting

Utilized Microsoft Office - versed in Excel, Word and

Outlook and can create using Access, PowerPoint and

Project.

Offsite Media Storage Tape Librarian

6/2009 - 9/2009 Precision Task Group, Austin, TX

Temporary contract position working with Unisys.

Offsite Media Storage Management. Preparing off-site media

shipments Logging and tracking out-bound and in-bound

off-site media shipments -- maintaining appropriate records

of media shipments. Shipping and receiving media to and

from off-site storage on a daily basis or as otherwise

required. Coordinating return of media at the end of its

off-site rotation working with Iron Mountain. Managing the

inventory of off-site media.

External Storage Management. Providing scratch media as

required for processing requirements. Loading scratch

media into tape libraries and inserting scratch media into

tape backup units on a scheduled basis.

Business Continuity and Disaster Recovery Services.

Transport media required to support DR testing to and from

the disaster recovery center supporting the test. In the

event of a disaster declaration, ship media from the

offsite storage location to the identified disaster

recovery center as directed by IBM.

Utilized Microsoft Office products creating documents as

well as working as an end user.

Computer Operator to Computer Analyst

7/2002 - 10/2008 Citigroup, Westlake, TX

Monitoring Mainframe and server functions for Command

Center.

Create and/or maintain Command Center procedures as well as

ensuring procedures are audit and COB compliant.

Utilize CA7/CA11, CA1, SDSF, CA-View, SAR, NDM,

Connect:Enterprise, TSO/ISPF, TPX, Omegamon/Omegaview,

Infopac, Netview, NATMEC consoles to monitor and

troubleshoot Mainframe functions.

Utilize JCL knowledge to troubleshoot and resolve job

failures. JCL utilizes PROCS as well as streamlined JCL

that run programs that include but not limited to IBM

utilities, IDCAMS, COBOL, SYNCSORT, SAS, FTP and NDM.

Mainframe connections using RUMBA and Attachmate Extra

X-treme.

Utilize trouble ticket software Virtual Change, INFOMAN,

Virtual Tech and Executive Management Software (EMS).

Utilize Tivoli, Maestro and TWS software to monitor and

maintain server support, schedules and functions.

Assist Media Services with basic tape functions and WTOR

messages for the Mainframe.

Fill in for Master Console Operators when needed -

monitoring items such as but not limited to AFRemote

consoles, Master/alternate consoles for multiple LPARs, EMC

DASD, STK tape and DASD drives, Tape Management (TMS and

Console commands), DFHSM/DMSAR, Thruput Manager, multiple

CICS Regions, handling/resolving Command Center facility

alarms.

Work with Microsoft Office 2003, versed in Excel, Word and

Outlook and can create using Access, PowerPoint and

Project.

Various positions

2/2002 - 6/2002 Manpower, Fort Worth, TX

Temporary employment agency. Included Gateway PC tester,

Merchandiser for Gatorade and Administrative Assistant for

Alcon Laboratories

Technical Analyst to Operations Manager

12/1997 - 1/2002 HealthAxis, North Richland Hills, TX

Responsible for Mainframe Operations staff.

JCL and programming for problem resolution using REXX and

EZ-Trieve. Utilized MVS/JES2 functions/commands along with

CA-1, CA-7 and SDSF/IOF.

Automation of Mainframe console functions using the CA

product OPS/MVS.

Multiple LPAR environment.

Wrote and maintained job descriptions for each level of the

Operations staff.

Wrote and maintained daily work schedules, created and

implemented a 12-hour workday shift for the Operators.

Coordinated and organized items such as health benefits and

401K plans between Data Center staff and Human Resources.

Handled employee situations that included interpersonal

confrontations and accusations as well as disability

leaves. Responsible for the recruiting, interviewing and

hiring process as well as terminations. Performed all

payroll functions as well as maintained employee attendance

records. Responsible for writing and giving employee

performance reviews. Negotiated and recommended employee

salary requirements to Director for final approvals.

Wrote and maintained all Operations Procedure Manuals using

Microsoft Word.

Created and published Operations monthly report for each

client using Microsoft Word, Excel and PowerPoint.

Handled all Data Center Security

Gave presentations to customers, upper management and

departmental groups.

Coordinated Data Center annual budgets with Accounting

groups.

Coordinated the move of new clients into Data Center

environment. Responsible for ongoing equipment installation

and relocation, Data Center design that included contract

negotiations with vendors. Handled Service Level Agreements

for Data Center equipment, coordinated all Data Center

invoicing. Responsible for Data Center environmentals

working the building Property Management team as well as

Darwell monitoring system.

Disaster Recovery Coordinator for all departments and

clients that included both Mainframe and LAN/WAN areas.

Produced timelines for multiple projects using Microsoft

Project 98.

Change Management for the Data Center that included leading

the weekly meeting and organizing all change requests.

Implemented quality improvements in the Data Center ranging

from daily turnover to printer shift logs.

Developed, coordinated and provided personnel training.

Wrote post-mortems for Data Center events as necessary.

Member of committee organized to perform root cause

analysis of nightly production cycle failures. Member of

the Data Center Safety Committee.

24 x 7 on call support for Operations staff.

Cashier

5/1997 - 9/1997 Constentino Grocery, Shawnee, KS

Worked as a cashier/stocker while coordinating the move

back to Texas.

Technical Specialist

5/1985 - 3/1997 Deluxe Corp., Houston/TX, Lenexa/KS

Worked with IBM 4381 processor with VS/JES, 3390 DASD and

3420 tape drives.

Remote processing in an MVS/XA environment with host Data

Center located in Minnesota.Houston:

Responsible for regional job processing that included

system backups, billing, payroll and inventory.

Printing various forms on IBM 4245 impact printer.

Using IBM card reader and punch.

Created JCL and CLIST programs to process customer data.

Responsible for console monitoring of the jobs executing

for Houston Region as well as MVS/JES commands for system

functionality.

Utilized ISPF/TSO/TPX and IOF extensively.

Lenexa: Processed daily workflow, created programs in

CLIST, REXX and EZ-Trieve.

Wrote JCL to execute jobstreams producing customer output

for daily mailings.

Utilized ISPF/TSO/TPX and IOF extensively for daily tasks

and system monitoring.

Responsible for reviewing COBOL code and instructing

Technical Programming Support the location of logic errors.

Supervised Operations and Technical staff.

Responsible for organizing and performing the training of

Operations personnel.

Troubleshooting and problem resolution using such tools as

MVS/JES/JCL/Manuals/Support Teams.

Support for IBM 4245 and Xerox 4635 Laser printers.

Implemented new company wide scheduling package

(Control-M).

Worked with Lotus 1-2-3 spreadsheets to create management

reports.

On call for Operations and Technical Support 24x7.

Cashier

11/1981 - 4/1985 Eagle/Lucky, Houston, TX

Worked as a cashier and stocker.

Education

2011 National Western Life Insurance Company, Austin, TX

Professional

LOMA - level 1 certification

2002 - 2008 Citigroup in-house training, Westlake, TX

Professional

Various in-house training sessions especially involving

Tivoli, Maestro and TWS server support software.

2001 In-House training classes, Hurst, TX

Professional

Stress Management, Laws Managers Should Know, Effective

Performance Evaluations, Performance Management Workshop,

Tapping into the Creativity of Workplace Diversity, Reward

and Recognition.

2000 Senn Delaney, Dallas, TX

Professional

Leadership training. Attended follow-up 1 day session in

2001

3/1999 Xerox, Las Colinas, TX

Professional

Xerox LPS Level 1 Series of Workshops

4/1985 AIRCO Computer Learning Center, Houston, Tx

Vocational

Valedictorian

Skills

AFOPER AFRemote consoles CA7 / CA11 CA1(TMS) CICS

Ops Support Canon high speed printers EZ-Trieve IBM

Mainframe Equipment IBM Utilities IOF

ISPF/TSO/TPX JCL JES Lifecycle 2.0 Maestro /

TWS Microsoft Access Microsoft Excel Microsoft

Outlook Microsoft Powerpoint Microsoft Project 98

Microsoft Windows NT Microsoft Windows XP Microsoft

Word MVS Operations VSE/ESA Operations NDM

Omegamon/view Remedy ReportsNow/Retrieve REXX SDSF

Solimar Forms Software Supervisor/Manager Support Magic

Syncsort/DFSORT Technical Writer Tivoli trainer

VMware Xerox Laser Printing Systems Xerox Network

Printing Systems Data Entry 10-key Type 40-50 WPM

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