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Customer Service Sales

Location:
Beachwood, OH
Posted:
October 30, 2013

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Resume:

LESLIE BOYD

**** **** **, ***** ******* OHIO ****7

216-***-****

acalql@r.postjobfree.com

OBJECTIVE: To obtain a position with a progressive employer who will allow me the

opportunity to utilize my skills and abilities while providing me the chance to grow.

07/2013-Current-Escrow Officer

OMEGA TITLE AGENCY

Working primarily with Fannie Mae other various clients.

Create Hud Settlement Statements according to the New Hud settlement statement

guidelines, for cash and lender transactions. Work and meet Fannie Mae guidelines and

Equator on a regular basis. Regular communication with realtors, brokers, lenders, and

potential buyers on a daily basis. Receive and prepare new files on a daily basis, by

opening, verifying any outstanding water/sewer, taxes, any future assessments on

properties, reviewing sales /purchase contracts, for earnest money, administrative fees if

any, and correct signatures per buyer and seller. Also Point of Sale violations, City of

Cleveland Disclosures, according to the city of which property is in. Provided excellent

customer service by updating realtors, buyers, lenders..etc...etc... on progess of

transactions on a daily basis. Reviewing of title commitments and policies. Preparing and

sending Deeds, Mortgages, Sheriff Deeds, Assignments for recording and updating to

appropriate counties in a timely manner.

03/2010-July 2013 -ESCROW OFFICER

COMMUNITY FIRST TITLE AGENCY/FELTY AND LEMBRIGHT

Work primarily with Freddie Mac and Fannie Mae transactions. Create Hud Settlement

Statements according to the New Hud settlement statement guidelines, for cash and

lender transactions. Work and meet with Freddie Mac and Fannie Mae guidelines on a

regular basis. Regular communication with realtors, brokers, lenders, and potential buyers

on a daily basis. Received and prepared new files on a daily basis, by opening, verifying

any outstanding water/sewer, taxes, any future assessments on properties, reviewing sales

/purchase contracts, for earnest money, administrative fees if any, and correct signatures

per buyer and seller. Also Point of Sale violations, City of Cleveland Disclosures,

according to the city of which property is in. Provided excellent customer service by

updating realtors, buyers, lenders..etc...etc... on progess of transactions on a daily

basis. Also, cut checks and disbursed to appropriate parties and han dled receipts.

Reviewing of title commitments and policies. Preparing and sending Deeds, Mortgages,

Sheriff Deeds, Assignments for recording and updating to appropriate counties in a

timely manner.

ESCROW ASSISTANT 2007-2009

RESOURCE TITLE AGENCY

Regular communication with realtors, brokers, lenders, and potential buyers on a daily

basis. Received and prepared new files on a daily basis, by opening, verifying any

outstanding water/sewer, taxes, any future assesments on properties, reviewing sales

/purchase contracts, for earnest money, administrative fees if any, and correct signatures

per buyer and seller. Also Point of Sale violations, City of Cleveland

Disclosures.. according to the city of which property is in. Worked with FHA, VA,

Conventional financing, also worked exclusively with Foreclosed properties and sheriff

deeds and/or Deeds in Lieu. Worked with different counties, to close transactions per

guidelines, such as Point of Sale Violations, taxes,any water/sewer delinquent balances

and/or final bills, etc. Preparation of Hud Settlement Statements, including any

commission figuarations,tax prorations,interest, earnest money, settlement charges, and

lender fees if applicable. Provided excellent customer service by updating realtors,

buyers, lenders..etc...etc... on progess of transactions on a daily basis. Also, cut checks

and disbursed to appropiate parties and han dled receipts. Reviewing of title

commitments and policies.Preparing and sending Deeds, Mortgages, Sheriff Deeds,

Assisgnments for recording and updating to appropiate counties in a timely manner.

REVIEWER/AUDITOR 2006-2007

US BANK HOME MORTGAGE

Auditing of bond loan files.

Entered loan information into computer system.

Requesting of loan exceptions, and clearing exceptions to fund the loan.

Purchasing of loan files. Monitoring of program lot ending loans.

Conversing on a daily basis, with bank, mortgage companies, regarding status of loan

files and also basic program questions. Balancing number of loans purchased each day,

printing commitments and assignments, Checking loan purchase details, taking collateral

to document custodian for their review. Running wires and moving loans into a shipping

commitment, and Loading loans to a servicing system. Alsochecking on a daily basis for

newly approved bond loans.

FUNDER /LOAN DISBURSEMENT 2005-2006

MORTGAGE INFORMATION SERVICES CLEVELAND, OHIO

Duties included receiving loan files or disbursement.

Conversing on a daily basis with loan officers, escrow officers, brokers, and lenders.

Review and audit Hud 1 to make sure all fees are in balance to be disbursed correctly

with wire /funds received from lender. Cutting checks to lender for fees, to borrower for

any cash out proceeds. Also cut checks to third parties, such as creditors, appraisal

companies, notaries, etc

MORTGAGE FUNDER 2003-2005

NOVASTAR MORTGAGE INC. INDEPENDENCE, OHIO

Duties included conversing on a daily basis with brokers, title companies, account

managers, account executives, and underwriters on the timely funding of whole sale

loans.

Received funding documents for purchase loans, investment properties, or refinance

transactions to review.

Audited collateral loan documents, such as the note, mortgage and assignments for

accuracy. Also reviewed loan documents such as the signed HUD 1, Right to Cancel

document, 1003, title commitments/ policies, hazard and flood insurance information,

and warranty deeds, etc. to ensure all signed and executed correctly to give funding

authorizations to disburse.

Also audited Truth in Lending documents, all itemizations and addendums to. Compared

documents to Final HUD 1 settlement statement to ensure all fees were in state guidelines

according to section 32 analysis, and in compliance.

Requested changes to Hud 1 to match Truth in Lending for funding.

Made calls to verbally verify employment, and also verify hazard and flood insurance

coverage and company rating. Tracked outstanding documents, updated system with

status, followed up with settlement agents to pursue outstanding exceptions and /or

documents.

Had responsibility to send sensitive loan documents to investor in a timely manner after

funding. Traveled to meet and work with brokers and account executives for better

servicing in funding of loans, and advising brokers and best courses to take for faster

funding.

REVIEW/PURCHASING 1999-2003

THE LEADER MORTGAGE COMPANY CLEVELAND, OHIO

Auditing of bond loan files.

Entered loan information into computer system.

Requesting of loan exceptions, and clearing exceptions to fund the loan.

Purchasing of loan files.

Monitoring of program lot ending loans.

Conversing on a daily basis, with bank, mortgage companies, regarding status of loan

files and also basic program questions.

Balancing number of loans purchased each day, printing commitments and assignments,

Checking loan purchase details, taking collateral to document custodian for their review.

Running wires and moving loans into a shipping commitment, and Loading loans to a

servicing system. Also checking on a daily basis for newly approved bond loans.

INSTANT CREDIT OPERATOR 1995-1996

MAY COMPANY STORES LORAIN, OHIO

Received incoming calls from various department stores to complete credit applications.

Inputted personal customer information into computer.

Pulled credit reports from all three major credit bureaus.

Read credit reports and credit scores, and made instant decisions based on credit repots to

sue credit cards to customers.

EDUCATION

Clear View High School Lorain, Ohio 1991-1995

Sawyer College of Business 1998-1999

SKILLS

•Detail -oriented

•Team player

•Loyal

•Dependable

•Ability to handle high stress environments

•Thinking Ability

•Computer Literate

•Customer Service

•Strong/Excellent communication

•Ability to solve problems and multi task

•Proficient in computer window based programs /excellent navigational skills

•Ability to work independently and with minimal supervision

*References available upon request.



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