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Service Manager

Location:
Newaygo, MI
Posted:
October 30, 2013

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Resume:

David Hacker, Jr.

**** ****** **

Comstock Park, MI 49321

616-***-**** cell 616-***-**** home

acalpu@r.postjobfree.com

Weller Truck Parts, LLC 2011 current

Grand Rapids, MI

Facility Maintenance Manager/Safety Department

1. Manage three departments with eight direct reports

2. Oversee all vehicle maintenance for the entire facility, including purchasing equipment

3. Approve capital equipment purchases and major project expenses

4. Interact with service vendors and building contractors pertaining to the new building construction

5. Implemented the Preventative Maintenance Schedule program

6. Rolled out and trained all production departments and facilities on the Maintenance Scheduling Dashboard

7. Appointed as Safety Manager to ensure compliance to MIOSHA standards; implemented the Alternative Work

Program and Safety Dashboard

8. Work with and interact with MIOSHA abatement issues and investigate all workplace accidents

9. Manage all workman compensation claims, including interacting with insurance companies

10. Work cross functionally with IT, Shipping/Receiving, Operations on projects to create efficiencies within the

company

11. Involved in multiple LEAN project initiatives; currently managing the 5S program for all production areas

12. Communicate continuously with the company owners to keep them informed on project statuses

Dayton Freight Lines, Inc. 1998 2011

Service Center Manager, Jackson, MI

13. Directed and oversaw two supervisors, 20 drivers, dispatch operations, dock workers, sales and office

support staff.

14. Responsible for organizing, staffing, enforcing and accomplishing all service center activities within

established budget guidelines.

15. Analyzed revenue statistics, identified sales opportunities and worked closely with Director of Sales/Marketing

in developing client solutions.

16. Responsible for the development of sales personnel and local marketing plans to effectively maintain the

quality and quantity of revenue necessary to achieve and sustain service center profitability, as well as for

future growth objectives.

17. Worked closely with Line Coordinator in the planning and implementation of line haul schedules to ensure

consistent attainment of on time service performance.

18. Evaluated all service center claims to determine corrective actions required for loss prevention plans.

1. Maintained understanding and application of company safety practices including DOT, EPA, ICC and OSHA

rules and regulations.

2. Coordinated and facilitated company and service center sponsored TQM continuous improvement processes.

3. Used P&L reports to evaluate the profitability of the service center and make adjustments to meet company

goals.

Operations Supervisor, Grand Rapids, MI

1. Supervised 10 dock workers, over 30 P&D drivers and 12 Line haul drivers

2. Planned, scheduled, coordinated and implemented methods and procedures for the most efficient and

economical routing and movement of freight.

3. Prepared and compiled daily, weekly, monthly production and service records and measured conformance to

standards.

4. Observed, inspected and measured proficiencies in service center personnel to determine changes in work

practices and/or procedures necessary to improve overall service center operations.

5. Reviewed logs and reports to establish scheduling, production and administrative support.

6. Assigned and scheduled drivers for freight pickup as well as negotiated/coordinated pickup times with

customers.

7. Coordinated assignment and scheduling of dock personnel.

8. Analyzed freight flow for full trailer capacity utilizing local city and/or break bulk tonnage planning reports to

maximize laden load average and full cube utilization in an error free manner as well as within established

service center budget guidelines.

9. Coordinated all service center maintenance to include the facility, trucks and trailers.

10. Filled in at dispatch as needed.

11. Highly rated company Operations Supervisor in the 2009 and 2010 Climate Surveys.

Education

Grand Rapids Community College 1994 1997

Law Enforcement AA Program

Skills

Leadership Training with over ten years supervisory/management experience

Experience with T.E.A.M objectives system and P&L statements

Proven track record for hiring, training/mentoring and retaining high quality personnel

CDL holder

AS 400

MS Office



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